Head Of Single Point Of Access, Campaigns And It
CurrentWorking with the lead managers of Bromley Mind, Mencap and Age UK to deliver a single point of access (telephony, web chat, F2F) providing health, well-being and independence via referral and signposting.Research and Campaigns Lead for policy changes both borough wide and within London wide cluster meetings to affect national; Including data harvesting, cleaning and presentation to local government including MP's and Councillors to bring about changes for local communities.IT Lead responsible for remote and office based support, new server migration and setup, purchasing, audit, new systems development and communication.Senior Manager within SLT to implement KPI's, quality standards, compliance and evaluation. Ensuring clarity and transparency of business goals and vision.Matrix managing a team of 70 volunteers and 25 staff, with direct reports from 6.Resposible for HR elements: Induction, supervision and appraisals, grievance and disciplinary and ongoing training and support.