Chief Customer Officer
CurrentResponsible for developing and executing strategies to enhance customer satisfaction and loyalty. Oversee all customer-facing functions to ensure a seamless and exceptional customer experience.
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@rfxcel.com
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5 phones found area 925 and 415
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LinkedIn matched
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Herb Wong is listed as Delivering seamless leadership for our business and our customers at Antares Vision Group | Supply Chain, based in Pleasanton, California, United States. AeroLeads shows a work email signal at rfxcel.com, phone signal with area code 925, 415, and a matched LinkedIn profile for Herb Wong.
Herb Wong previously worked as Chief Customer Officer at Antares Vision Group | Supply Chain and VP Client Services at Tradescape. Herb Wong holds Continuing Education from Stanford University.
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AeroLeads found 1 current-domain work email signal for Herb Wong. Compare company email patterns before reaching out.
Versatile and highly creative, I offer skills in strategic planning, solution architecture, and relationship building. My teams deliver elegant products and programs that enable sustainable growth. I enjoy guiding innovative programs from strategy to tactical execution. I have built a reputation for innovative problem solving over the course of 20 years. In each of my roles, I was entrusted with the most challenging organizational and technical issues. As a result, I offer a unique combination of strategic, technical, and business skills.I develop multifaceted approaches to reinvigorate operations.
Listed skills include Professional Services, Saas, Management, Cloud Computing, and 34 others.
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Reno, Nevada, Us
Responsible for developing and executing strategies to enhance customer satisfaction and loyalty. Oversee all customer-facing functions to ensure a seamless and exceptional customer experience.
At Tradescape, I drove the development, delivery, and support of SaaS solutions to customers including Universal Music and Google. To that end, I managed the largest accounts and built strong relationships with client technical and business leaders. Achievements from this role include:• Rescue and Renewal - Rebuilt largest customer (70% of revenue) relationship through the successful turnaround of critical release - stabilized the system and reduced defects by 96% in six months, securing a $14M contract.• Operational Efficiency - Transitioned SaaS solution to the new provider over New Year's weekend and restarted new service with no downtime & zero issues.• Cost Reduction - Reduced costs by >70% through the leadership of secondary SaaS hosting solution using lower-cost co-location facility.
Redmond, Washington, Us
At Microsoft, I directed all aspects of Microsoft's consulting services, including sales, implementation, and account management. I also designed and implemented annual business plans, including resource plans, partner alignment, portfolio assessments, and sales strategies.Achievements from this role include:• Relationship Management - Managed Microsoft's marquee retail account, Gap, and implemented a new B2C solution for the Banana Republic just in time for the Christmas buying season. • Outstanding Achievement - Won Outstanding Achievement Award from Bill Gates for successful delivery.• Services Revenue Growth - Leveraged local partnerships to attain the #1 revenue position within commercial accounts for two consecutive years, managing $50M in services revenue.• Customer Satisfaction - Developed and implemented 'Platinum Partner' program to improve Microsoft services and partner quality across Northern California - achieved 180% of revenue targets and received 100% positive customer satisfaction results.
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Herb Wong works for Antares Vision Group | Supply Chain.
Herb Wong is listed as Delivering seamless leadership for our business and our customers at Antares Vision Group | Supply Chain.
AeroLeads has found 1 work email signal at @rfxcel.com for Herb Wong at Antares Vision Group | Supply Chain.
AeroLeads has found 5 phone signal(s) with area code 925, 415 for Herb Wong at Antares Vision Group | Supply Chain.
Herb Wong is based in Pleasanton, California, United States while working with Antares Vision Group | Supply Chain.
Herb Wong has worked for Antares Vision Group | Supply Chain, Tradescape, and Microsoft.
You can use AeroLeads to view verified contact signals for Herb Wong at Antares Vision Group | Supply Chain, including work email, phone, and LinkedIn data when available.
Herb Wong holds Continuing Education from Stanford University.
Herb Wong is listed with skills including Professional Services, Saas, Management, Cloud Computing, Enterprise Software, Crm, Software Development, and Strategy.
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