Responsible for developing and executing strategies to enhance customer satisfaction and loyalty. Oversee all customer-facing functions to ensure a seamless and exceptional customer experience.

At Tradescape, I drove the development, delivery, and support of SaaS solutions to customers including Universal Music and Google. To that end, I managed the largest accounts and built strong relationships with client technical and business leaders. Achievements from this role include:• Rescue and Renewal - Rebuilt largest customer (70% of revenue) relationship through the successful turnaround of critical release - stabilized the system and reduced defects by 96% in six months, securing a $14M contract.• Operational Efficiency - Transitioned SaaS solution to the new provider over New Year's weekend and restarted new service with no downtime & zero issues.• Cost Reduction - Reduced costs by >70% through the leadership of secondary SaaS hosting solution using lower-cost co-location facility.

At Microsoft, I directed all aspects of Microsoft's consulting services, including sales, implementation, and account management. I also designed and implemented annual business plans, including resource plans, partner alignment, portfolio assessments, and sales strategies.Achievements from this role include:• Relationship Management - Managed Microsoft's marquee retail account, Gap, and implemented a new B2C solution for the Banana Republic just in time for the Christmas buying season. • Outstanding Achievement - Won Outstanding Achievement Award from Bill Gates for successful delivery.• Services Revenue Growth - Leveraged local partnerships to attain the #1 revenue position within commercial accounts for two consecutive years, managing $50M in services revenue.• Customer Satisfaction - Developed and implemented 'Platinum Partner' program to improve Microsoft services and partner quality across Northern California - achieved 180% of revenue targets and received 100% positive customer satisfaction results.