• Product Tech, Engineer/Architect. Ensures that creation, tech, and innovation are executed• Finance, VAT/TAX, SOP, Global Art Value/Appraisal, and Art Legal Document Expert• Reviews, creates, manages and executes local and international Art Exhibits • Evaluates/approve processes and business flows on art exhibits/shipments/payments etc.• Empowers artists, galleries and communities through innovations & communications through art exhibit and collaborations• Enables team’s knowledge, skills and ideas to continuously reshape the Art Industry

https://www.jadorevoyager.comhttps://business.jadorevoyager.com• Manages/supports operations and administration including business strategies and innovations• Creates, reviews and manages financial plans and flows of the company within budget guidelines according to laws • Build, implement and maintain digital innovations and strategies - ensuring they are used efficiently, profitably and securely• Empower and support team’s contributions, especially their knowledge and ideas

• Directing/Producing Musical Plays and Short Films• Modelling & Acting On-Cam— Workshop Facilitator/Director• Stage Actor/Cast Short Films and Theatre Plays• Photographer-Artist-Stylist

• Worked closely with CEO in successfully launching Remittance Company• Kept the belts running by ensuring suitable operations management • Improved business/company turf by optimizing operational and legal compliance • Made the vision real by designing a framework to implement strategy to operations• Successful business transformation by driving key change, on initiatives and compliance• Created, established and handled business process flows, operations and strategic plans• Managed Digital Marketing, Ads, Social Media Campaigns and Community Communications

• Saved SunPower from $666M/year VAT penalty by fixing VAT compliance issues in Europe• Claimed back €300K from TAX Authorities by working on billing and VAT report/compliance issues with Controllers• Automated VAT/TAX through Sabrix Implementation (software engaged in providing transaction tax management services)• Implemented, developed and corrected GLOBAL VAT set-ups in Sabrix and Oracle for Global Business Logistics Flows and Sales• Managed working relationships with TAX team, Vendors, Consultants, Controllers, Logistics and all BUs where TAX/VAT exists• Managed & worked on the set-up of the following: -Warehouse addresses and Oracle orgs | Customer VAT numbers | Correctness of INCO Terms -Compliance & requirements of Inter-company transactions, Invoices & Oracle set-up -Goods and Services movement transactions related to VAT import and export

• Implemented long term solutions on Return Material Authorization time, saving company cost of $5,043/quarter • Directed all project phases – data gathering, analysis, proposal, containment action plan, communications and implementation• Audited and provided recommendations on financial transactions audit findings (for SOX Compliance)• Subject Matter Expert - Provided coaching/recommendations and data analysis to stakeholders for continuous improvement of SLA’s2012-2013 SunPower - Project Manager, Senior Quality, Internal Audit-SOX Compliance and Communications Specialist • Audited financial transactions for SOX Compliance, including: organization objectives, structure, compliance, internal/external control • Subject Matter Expert - Provided coaching/recommendations and data analysis to stakeholders for continuous improvement of Business SLA’s• Audited and communicated compliance of Sales Order Booking, Packing List, Invoice, Proof of Delivery - all transactions in Oracle, SFDC and CRM 2011 SunPower - Project Manager, Senior Quality Customer Complaint Communications Specialist • Managed customer-desired improvements on product, process, and quality systems in the company through VOC (Voice of Customer) • Monitored and communicated Global Customer Complaints (Asia, Europe, USA and others) SLAs of Customers to stakeholders • Facilitated “Global Training for Customer Complaints” to all Business Units to drive revenue2009-2010 SunPower – Project Manager, Senior Quality and Communications Specialist• Managed Kaizen, Lean Projects including Values Stream Mapping related to Order To Cash issue then communicated to all stakeholders• Communicated quality scores, updates and other issues+resolution to representatives, all BUs and stakeholders2008 SunPower – Corporate Quality Specialist and Communications Specialist • Audited calls and hosted call calibration sessions with operations and stakeholders/managers (Europe, North America and Australia)

• Performed quality monitoring of live/recorded calls to ensure department quality objectives were achieved & results were communicated to stakeholders/business partners• Maintained product/service knowledge and additional training needs of CSR's by developing training materials/modules including outlines, fact sheets, assessments, supporting document & online training• Facilitated classroom training related to Product Knowledge, Accent Neutralization, Quality and tracked progress/records of all training activities to meet the business requirements• Identified prevalent trends and recommended immediate resolution/techniques to management & created/implemented motivational programs to ensure higher levels of performance• Developed and coordinated process and systems implementation for customer satisfaction• Analyzed error trends and provided action plans to address quality deficiencies• Hosted/facilitated Calibration Sessions and other conference call meeting with the clients/stake holders• Reviewed/analyzed examined & adjusted the accuracy of Claims and Benefits of the policy holder – Anthem Health Care Insurance• Maintained 98% claims accuracy goal and benefit information and MTM (Member Touchpoint Measure) error free goal

• Provided excellent customer service in handling calls of Health Care Provider and Medical Professionals for the members• Knowledgeable and responsible in managing, examining and adjusting Claims of the policy holder• Analyzed/interpreted Claims/Benefits of Policy Holder to Health Care Providers (Managed Medicare/Medicaid organization)• Responsible in giving out accurate benefit and contract information of the members to the Health Care Providers• Responsible in meeting 100% goal in Quality, Average Handling Time and Adherence

• Handled routine in-bound customer telephone calls with excellent telephone skills – soft/hard phone use of AVAYA• Obtained/entered relevant customer information (e.g. name,account access info, etc) for record keeping and future references• Probed customer’s concern to narrow down enquiry & summarized resolution to check if customer’s need has been met• Called back customers to fulfill promised action item need as required by the business• Maintained accurate account history of customers through proper documentation & assisted other team members & supervisor as needed