Heríca Honcolada—💡Innovator/Founder-Ceo Email & Phone Number

• Product Tech, Engineer/Architect. Ensures that creation, tech, and innovation are executed
• Finance, VAT/TAX, SOP, Global Art Value/Appraisal, and Art Legal Document Expert
• Reviews, creates, manages and executes local and international Art Exhibits
• Evaluates/approve processes and business flows on art exhibits/shipments/payments etc.
• Empowers artists, galleries and communities through innovations & communications through art exhibit and collaborations
• Enables team’s knowledge, skills and ideas to continuously reshape the Art Industry

• https://www.jadorevoyager.comhttps://business.jadorevoyager.com
• Manages/supports operations and administration including business strategies and innovations
• Creates, reviews and manages financial plans and flows of the company within budget guidelines according to laws
• Build, implement and maintain digital innovations and strategies - ensuring they are used efficiently, profitably and securely
• Empower and support team’s contributions, especially their knowledge and ideas

• Directing/Producing Musical Plays and Short Films
• Modelling & Acting On-Cam— Workshop Facilitator/Director
• Stage Actor/Cast Short Films and Theatre Plays
• Photographer-Artist-Stylist

• Worked closely with CEO in successfully launching Remittance Company
• Kept the belts running by ensuring suitable operations management
• Improved business/company turf by optimizing operational and legal compliance
• Made the vision real by designing a framework to implement strategy to operations
• Successful business transformation by driving key change, on initiatives and compliance
• Created, established and handled business process flows, operations and strategic plans

Richmond, California, US

• Saved SunPower from $666M/year VAT penalty by fixing VAT compliance issues in Europe
• Claimed back €300K from TAX Authorities by working on billing and VAT report/compliance issues with Controllers
• Automated VAT/TAX through Sabrix Implementation (software engaged in providing transaction tax management services)
• Implemented, developed and corrected GLOBAL VAT set-ups in Sabrix and Oracle for Global Business Logistics Flows and Sales
• Managed working relationships with TAX team, Vendors, Consultants, Controllers, Logistics and all BUs where TAX/VAT exists
• Managed & worked on the set-up of the following: -Warehouse addresses and Oracle orgs | Customer VAT numbers | Correctness of INCO Terms -Compliance & requirements of Inter-company transactions, Invoices & Oracle.

Richmond, California, US

• Implemented long term solutions on Return Material Authorization time, saving company cost of $5,043/quarter
• Directed all project phases – data gathering, analysis, proposal, containment action plan, communications and implementation
• Audited and provided recommendations on financial transactions audit findings (for SOX Compliance)
• Subject Matter Expert - Provided coaching/recommendations and data analysis to stakeholders for continuous improvement of SLA’s2012-2013 SunPower - Project Manager, Senior Quality, Internal Audit-SOX Compliance and.
• Audited financial transactions for SOX Compliance, including: organization objectives, structure, compliance, internal/external control
• Subject Matter Expert - Provided coaching/recommendations and data analysis to stakeholders for continuous improvement of Business SLA’s

• Performed quality monitoring of live/recorded calls to ensure department quality objectives were achieved & results were communicated to stakeholders/business partners
• Maintained product/service knowledge and additional training needs of CSR's by developing training materials/modules including outlines, fact sheets, assessments, supporting document & online training
• Facilitated classroom training related to Product Knowledge, Accent Neutralization, Quality and tracked progress/records of all training activities to meet the business requirements
• Identified prevalent trends and recommended immediate resolution/techniques to management & created/implemented motivational programs to ensure higher levels of performance
• Developed and coordinated process and systems implementation for customer satisfaction
• Analyzed error trends and provided action plans to address quality deficiencies

• Provided excellent customer service in handling calls of Health Care Provider and Medical Professionals for the members
• Knowledgeable and responsible in managing, examining and adjusting Claims of the policy holder
• Analyzed/interpreted Claims/Benefits of Policy Holder to Health Care Providers (Managed Medicare/Medicaid organization)
• Responsible in giving out accurate benefit and contract information of the members to the Health Care Providers
• Responsible in meeting 100% goal in Quality, Average Handling Time and Adherence

• Handled routine in-bound customer telephone calls with excellent telephone skills – soft/hard phone use of AVAYA
• Obtained/entered relevant customer information (e.g. name,account access info, etc) for record keeping and future references
• Probed customer’s concern to narrow down enquiry & summarized resolution to check if customer’s need has been met
• Called back customers to fulfill promised action item need as required by the business
• Maintained accurate account history of customers through proper documentation & assisted other team members & supervisor as needed

International Economics - Certificate, Development Economics And International Development

European Paintings - Certification, Art History, Criticism And Conservation

Startup School W2020, Startup

Spanish Language And Literature

Bachelor, Mass Communications/Media Studies