Herlena Latham, Bba-Hrm,Shrm-Cp Email & Phone Number

• Completed Talent Acquisition full cycle recruiting including headcount reporting• Established community talent pipelines and community outreach initiatives• Completed Labor Relations/union investigations/negotiations utilizing CBA and Employment Law (CO, WA, CA)• Scheduled, reviewed and compiled background checks and pre-employment testing• Completed travel accommodations, expense reporting and benefits questions (FMLA, ADA, STD/LTD, PWFA) • Utilized ADP workforce for timecards, compensation review and reporting purposes• Provided support and resolutions to Multi-State, facilities and departments across the region

•Trained new hires on systems, procedures and policies along with planning Employee Engagement events.•Completed billing, filing, phones, mail distribution and guided office visitors.•Received and maintained incoming raw & finished inventory for company resale. Coordinated carrier schedules and deliveries.•Maintained office supply levels and equipment maintenance via Ariba.•Liaison support for Sales and Operations coordinating requests and resolving discrepancies.•Supported the Operation Manager with various projects while improving processes to create a streamlined office workflow.

Dallas/Fort Worth Area

• Screened mail, calls, visitors, and administrative procedures for maximum efficiency.• Calendar scheduling and coordination of vendor, board meeting and homeowner appointments.• Composed documents, agendas, meeting minutes and mass mailings.• Set-up and coordinated board meetings along with all voting and proxy details included.• Completed invoice coding using General Ledger codes for accounting prompt payment.• Homeowner Association support for 2,500 residential single-family homeowners.

Greater Memphis Area

Increased direct report employees (6 kitchen staff, 30 FOH employees retention by 90% by focusing on safety procedures, training and accountability.•Trained, coached, recognized and disciplined staff to maximize productivity.•Scheduled staff based on labor targets weekly using Kronos. •Completed purchase requisitions and inventory audits using a $30,000 weekly budget.•Performed service walks to gauge improvement areas and provide excellent service.•Ensured safety and sanitation compliance was enforced and followed.

Engaged with the public at events to increase the listener market share of nine radio stations.• Maintained social media accounts and chat responses.• Setup event material and equipment in a timely manner.• Reported to the Marketing Director about market trends and IHeart Radio swag inventory levels.• Collaborated with the Sales team and contributed hot leads that occurred from public events.• Solicited future event correspondences and built long-term working relationships.• Attended radio sponsored events and engaged with attendees to build brand awareness.

Bachelor Of Applied Science - Basc, Business Administration

Minor in Human Resource Management

Associate Of Arts And Sciences - Aas, Business Administration And Management, General