Herlon Hernandes Marques Email & Phone Number

State Of São Paulo, Brazil

São Paulo

• Managing a multicultural, diverse, and high-performance software development team of 18 members, including engineers, data scientists, full-stake developers, and architects.
• Managing multiple projects delivering SaaS using analytics, machine learning, big data, automation, and AI.
• Enhancing my productivity and performance by using AI tools.
• Responsible for continuous team improvement through coaching, mentoring, providing feedback, and conducting 1:1 sessions.
• Guiding adherence to agile methodologies such as Scrum, Kanban, and Lean.
• Facilitating Scrum ceremonies and resolving impediments and conflicts that can affect the team's performance and productivity.

• Managed a project that involved the acquisition of Citibank's customer operations in Brazil by Itaú Bank. I led 12 project managers and conducting trade-offs meetings to negotiate with managers and prioritize this.
• Managed 15 employees and 36 contractors responsible for budget management, planning, capacity, risks, and portfolio management for 61 delivery communities.
• Contributed to the continuous improvement of the teams by coaching, mentoring, promoting feedback, and conducting 1:1 sessions. As a result, 04 members were promoted to senior level positions, including 01 manager.
• Led and conducted 09 squads responsible for product improvement by analytics and self-services, empowering teams to make the best decisions in project management.
• I was responsible for spreading best practices involving agile methodologies such as Scrum, Kanban, Safe, and so on.
• Led our synchronized quarter planning, conducting the team leaders and managers located in our delivery communities to negotiate with each other and plan their projects following the priorities and QBR(quarter business.

• Increased the operation and support availability involving our 12 branch offices.
• Decreased by 40% the SLA of the Help Desk team by defining and reviewing processes.
• I was responsible for CAPEX / OPEX.
• Led weekly executive status report.

São Caetano Do Sul

• Managed an ERP implementation with more than 20k hours.
• Led and conducted a team of 07 members.
• Mapped and reviewed processes involving the purchasing department, stock, financial, account, and payroll account.
• Increased by 20% the productivity of the purchasing department.
• Reduced by 20% the waste of products in stock.
• Reduced by 30% per month the technology costs by negotiating with vendors and supply services.

Mba Em Gestão Estratégica De Tecnologia Da Informação

Tecnologia Em Sistemas De Informação, Information Technology

Técnico Em Processamento De Dados, Data Processing