Cricket gear and apparel specialist retail outlet

✔ Leading a team of 62 staff members✔ Management of courier and 3PL partner SLA compliance✔ Supplier management✔ Contract management✔ Forward and Reverse Logistics✔ Refurbishment of all returned routers✔ Rate negotiations✔ Data Analytics✔ Implementing new strategies in Supply Chain✔ Customer satisfaction✔ Improve and maintain operational efficiencies✔ Forecasting and replenishment ✔ Importing of products and equipment from overseas vendors✔ Regulatory type approvals✔ National Warehousing and Distribution✔ Inventory management (R350M+)✔ OHS compliance✔ Coaching✔ Outsourcing of key functions to 3PL partners✔ Build and Maintain strong relations with all stakeholders✔ Management reports and Dashboards

✔ New Product Sourcing ✔ Portfolio Management✔ Building and executing product strategy✔ Stock Management✔ Local and International Procurement✔ Logistics – Importing and local courier services✔ Supplier relationships✔ New business development✔ Solution Design✔ Direct Sales✔ Account management✔ Customer Support ✔ After Sales Support✔ Product compliance testing ✔ Regulatory type approvals✔ Marketing: social media, publications, mailshots, event planning✔ Budget planning✔ Sales forecast✔ Strategy development and implementation

✔ Products Sourcing✔ Product Portfolio Management✔ Building and Executing Product Strategy✔ Supplier Management✔ Contract Management✔ Stock Management✔ Sales✔ New Business Development - South Africa and the rest of Africa✔ Account and Relationship Management✔ Customer Support✔ After Sales Support✔ Sales Forecasting✔ Budget - Planning✔ Product testing✔ Regulatory Type Approvals✔ Marketing: Social Media, Mail campaigns and Digital Media Campaigns

✔ Supplier Management ✔ Relationship Management✔ Sourcing, Testing and Purchasing of Devices ✔ Enhance the Neotel Consumer Product offering ✔ Collaboration with various business units ✔ Technical support and Product Training for staff✔ Budget and planning of stock acquisitions✔ MIS Reporting✔ Monitoring and Controlling Product Performance

✔ Warehousing and National Distribution of CPE ✔ Inventory Management (R20 Million)✔ Order Management✔ Courier and SLA Management✔ Customer Service✔ MIS Reporting✔ Implementation and Maintenance of Policies, Procedures, Processes and Business Rules✔ Management of the Refurbishment Centre✔ Management of 16 Staff members✔ Collaboration with Sales ✔ Finance✔ Business Improvement and Strategy✔ Strategic Sourcing ✔ Operational efficiencies

✔ Order queue Management ✔ Door to Door Delivery Services✔ Channel Deliveries✔ Courier Relationship and SLA Management ✔ Customer Services✔ Budget Forecast and Management✔ Accounts Management✔ Operational Efficiency✔ Staff Management (6 staff members)✔ Effective implementation the Distribution Department Structure✔ Creation and Grading of job descriptions in collaboration with Management Team and HR

✔ Courier Relationship and SLA Management ✔ Order Queue Management ✔ National Order Fulfilment✔ Budget Planning and Forecasting ✔ Operations and Distribution Efficiency ✔ Staff Management (3 staff members)✔ Business Improvement processes✔ Creating and Implementing Policies, Procedures and SOP✔ Creating Job Specifications and Grading for key staff in the department together with my Management and HR teams

✔ Leading a team of 9 Channel Support Executives✔ Business Development✔ Strategic Accounts Management✔ Internal and External Training✔ Relationship building ✔ Merchandising✔ Management Reports✔ Drive the business imperatives to gain market share

✔ Channel Training on Cell C products ✔ Merchandising✔ Relationship building ✔ Customer care ✔ Channel management