Herman Fields Email & Phone Number

Toledo, Ohio, United States

Receive requests for prior authorizations and ensure that they are properly and closely monitored within company set standards • Review accuracy and completeness of information requested and ensure that all supporting documents are present • Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed • Collaborate with other departments to assist in obtaining prior authorizations/appeals

Perrysburg Oh

Entered new controlled and non-controlled medication as allowed per HIPPA law for dispensing Answered inbound calls from nurses to refill medication for patients Accurately entered prescriptions through basic pharmacology knowledge and abbreviationsMade follow up calls to communicate updates regarding medication orders as needed to ensure satisfaction and comfortPrioritized calls to ensure medication ordered were delivered in a timely manner

Holland, Ohio

• Handle inbound calls in a call center environment. • Answer customer’s questions, requests, and resolve their product andservice issues by utilizing multiple applications provided by Page Plus in order to assistcustomers and agents efficiently and professionally.• Demonstrate effective oral and written communications with customers,department personnel, and management.• Accept assignments with an open, cooperative, positive, andteam-oriented attitude including testing new programs.• At supervisor request, I provided additional coaching to fellow CSRs on the floor, both on and off my team, through Y-Connecting, going over my observations with the agent, as well as their individual supervisor.

Maumee, Ohio

• Negotiate and recommend action on accounts based on information gathered for settlement • Assists with creating payment schedule based on budget• Answer consumer questions concerning delinquent accounts in order to bring resolution to unpaid accounts• Obtain confidential information while accurately updating computer files on each call• Complete credit card and electronic fund transfer transactions in proprietary system

Toledo, Ohio Area

• Assist customers with questions regarding telephone service • Recommend and sell products to customers to enhance phone service • Provide excellent customer service on each customer contact • Inform customers of new and old features that are available to them• Handle customer complaints• Performed follow up calls as needed

Toledo, Ohio Area

• Process customers’ transactions accurately and efficiently• Solicit, open and activates Kohl’s Charge applications in accordance with company standards• Effectively respond to questions and requests from customers• Recover and replenish POS under cap in accordance with merchandising directives and standards

Toledo, Ohio Area

• Assisted customers in finding products that best suited their homes • Negotiated prices to ensure the customer was satisfied • Answered questions by using product knowledge • Probed the customer to ensure the item would best suit their needs • Handle customer complaints • Ordered products to ensure demand for sale items were met • Sent products to other stores to ensure that they could also meet customer demands

Greater Detroit Area

• Assisted customers with issues in blinds not working properly and placed orders for parts and repair of blinds• Performed trouble shooting techniques to determine which the best way to assist customers was• Processed orders for wallpaper and blinds over the phone • Acted as a liaison between customer and manufacturer • Answered customer’s inquiries pertaining to but not limited to how to measure for blinds and wallpaper• Handled customer complaints and provided excellent customer service with each customer contact• Inform customers of new features and products that are available to them

Greater Detroit Area

• Assist customers with questions regarding telephone service • Recommend and sell products to customers to enhance phone service • Provide excellent customer service on each customer contact • Inform customers of new and old features that are available to them• Handle customer complaints

Greater Detroit Area

• Supervised daily operations with staffing of four to eight individuals• Reconciled register averaging $1200.00-$1350.00 daily with 98% accuracy• Fulfilled customer order requests to 100% satisfaction • Maintained adequate inventory of all necessary supplies • Served as liaison between store manager and team members• Trained new and current employees on company policies and procedures

Greater Detroit Area

• Supervised daily operations with staffing of four to eight individuals• Reconciled register averaging $1200.00-$1350.00 daily with 98% accuracy• Fulfilled customer order requests to 100% satisfaction • Maintained adequate inventory of all necessary supplies • Served as liaison between store manager and team members• Trained new and current employees on company policies and procedures

Greater Detroit Area

• Assisted customers with all personal and business transactions • Processed payroll and personal checks and loan payments• Accurately entered account transactions into bank database• Performed account searches• Reconciled registers totaling over $20,000.00 daily with 98% accuracy• Assisted other branches in verifying personal information of customers • Sold products and services to banking customers • Reconciled journal and cash transactions • Scheduled customers to meet with financial security representatives

Greater Detroit Area

• Assisted customers with all personal and business transactions • Processed payroll and personal checks and loan payments• Accurately entered account transactions into bank database• Performed account searches• Reconciled registers totaling over $20,000.00 daily with 98% accuracy• Assisted other branches in verifying personal information of customers • Sold products and services to banking customers • Reconciled journal and cash transactions • Scheduled customers to meet with financial security representatives

Education record

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

• Graduated in the top 25% of my class • Studied three years of Honors English • Studied three years of Honors Mathematics • Studied three.

Education record

Education record