Identity Access Desktop Support Remote and Desk side Support of PC’s Laptops and Printers , Printers ,iPhones .Androids, Window 10, Cisco VPN , , Active Directory support,SSCM, support ,backup data migration,.Outlook.356.VM ware ,HP ,Dells.PC imaging. Setup new user’s accounts in ADManger,Okta Account

Desktop Support Remote and Desk side Support of PC’s Laptops and Printers , Printers ,iPhones .Androids, Window 10, VPN , Bomgar, Dameware , Active Directory support,SSCM, support ,backup data migration,.Outlook.356.VM ware ,HP ,Dells.PC imaging. Setup new user’s accounts in Active Directories and Exchange .and Avaya Phones

* Analyze, troubleshoot, and resolve application, file, and print server problems.* Analyze, troubleshoot, and resolve printer and other peripheral equipment problems.* Perform installation of new hardware and standardized in-house software applications.* Log, qualify, dispatch and analyze requests for support from network end users, schools, districts and charters.* Develop, maintain, and deliver training to end-users. * Timely and accurate completion of projects within area of assignment.* Assist with research and short/long term planning in regards to resolution to end user problems.* Documentation management and origination.* Assists in providing technical assistance to personnel in the areas of program problem resolution, efficiency techniques, proper usage of utilities and other software.* Assist with research and testing of new computers for agency standards.* Maintenance of agency hardware and software inventory.

● Monitoring systems activities to insure that all interfaces and applications are working as required ● Generating/monitoring systems reports and performance as required ● Trouble shooting hardware, software, networks, as well as performing daily routine maintenance ● Setting up and troubleshooting PC's ● Supporting daily, operations and site activities in receiving, warehousing, shipping and inventory control● Accounts in AD, Configure Outlook profiles, Imaged PC’s, setup Avaya Phones Systems, Install Updates Patches: use Remote Desktop, VNC, and Repair Printers. VMware, Talisman Software, Genesis, Applications, Windows XP and Windows 7

Help Desk, Field Tech, Remedy Tickets Troubleshooting Several locations PC’s and Printers. IBM Addmaster,Magtek Capp’s readers, Ingenico 2500,2100 Readers. Replace Printers Fusers and Formatter Boards Repair And instill Software’s lotus notes,Act,Mirosoft Office, Rumba ,Update drivers, Patches Configure Outlook profiles, Troubleshoot wireless and remotes, connectivity issues Manage PSTs Ghost images, install Software, Windows XP, Windows 7

1. Employers: KAISER PERMANENTE (KPoncall) Desktop Support Support for TMS & CSS on the Phone Remote &Desktop Call Center Support VPN.Citrix, Avaya. Aspect, Outlook, Nice, Payroll, Communicator, Screen Agent, Right Faxes, Ghost images, install Software, Updates SP, and Health Connect Troubleshooting and Software, trained in FDA Regulations, Remedy Tickets2. Johnson & Johnson (Contract) Desktop Support Upgrade Software and drivers, Update Patches Configure Outlook profiles, Update and resolve Remedy tickets. Use remote software, PC anywhere Net meeting, VPN, Support Blackberry devices. Troubleshoot wireless and remote connectivity issues Manage PSTs. Reset network passwords. Unlock user accounts. Configuring PC and Printers, install Software & drivers, trained in FDA Regulations 3. PFIZER (Contract) Desktop Support migration San Diego, CA VPN, Support Blackberry devices. Troubleshoot, wireless and remote connectivity issues Manage PSTs.and files Upgrade Software and drivers, Ghost images, install software, trained in FDA Regulation.4. Cardinal Heath-Pyxis (Contract) Help Desk San Diego, CA :ON Phone Customer service and tech support for Pyxis products, Remote, dial in, Ras VPN, PC Anywhere, support PC and networks, On Phones Customer Service and Tech Support, configuring PC and Printers, Reset network passwords. , FDA Regulations trained in FDA Regulations, 5. Washington Mutual Bank (Contract) Desktop Support Field PC Technician installing Software Ghost image setup E-mail, PST’s, Printers & Support Blackberry devices.