Herman Meyer is the National Technical Director for Ricoh SA. He offers the role nearly two decades of experience gained in his climb through the ranks during which he became a cut-sheet specialist, trainer, and engineer. Some highlights of his career include leading the team to Best Overall Support and Performance in Production Print, Ricoh Europe Service Awards FY2014, and was named MD’s Employee of the Year 2015. Meyer has been at Ricoh SA for more than 14 years. He became National Customer Services Manager in 2014, promoted from Regional Technical Manager after an 18-month stint as Dealer Technical Manager responsible for Ricoh SA’s business partners across the country. Prior to that he was a cut-sheet product specialist on both mono and colour, and he joined the organisation as a production print engineer in 2005, becoming a supervisor in 2006. Meyer is today responsible for Ricoh’s direct and indirect service operations across South Africa, including the contact centre, help desk, and has key strategic responsibilities in directing the service operations at Ricoh SA. Meyer steers a services organisation leaner and keener than any previous time in its formidable South African history as it embraces a disrupted world and evolving customer requirements.