* Demonstrated experience in working with complex behaviors, traumatic brain injury, autism, and high functioning ADHD.* Versatile communication skills including the ability to interact with both verbal and non-verbal clients.* Helped with medication and adherence to individual support plans.* Assisted with client’s personal care such as toileting, feeding and dressing when required.* Communicated regularly with client’s physician to discuss the clients progress and update.* An eye for detail and good administrative skills to ensure the service maintains a high standard of reporting and documentation.* Possess a positive attitude alongside a high level of resilience and commitment to the clients and the role.

* Supervised and cultivated a diverse team of 6 - 11 Security Staff in maintaining the safety of guests, patrons and visitors while providing a celebrity experience.* Ensure the security, safety and well-being of all personnel, visitors and the premises.* Implemented ongoing one on one training with Guards to bring the best out of them when providing excellent customer service.* Modernized customer service, where Security Staff are trained to serve, to identify and deescalate potential incident where the customer is satisfied.* Protect the company’s assets relative to theft, assault, fire and other safety issues.* Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.

• Lead teams of 40 – 80 Security Guards and Staff at various Five Star Hotels in the Sydney Metropolitan on a day-to-day basis, ensuring security operations was operating at expectation of the Department of Premier and Cabinet and NSW Police.• Spearheaded continuous inductions and training to new and current Security Guards, maintaining a standard of professionalism and service.• Improved and streamlined operation reports by creating digital forms to make it more employee frien dly when reporting daily operations log and NSW Government Shift Summaries.• Collaborated daily Stakeholders Meetings with members from NSW Police, Police Operating Centre, Healthcare Australia, Australian Defense Force and Hotel Executive and Management, dealing with Guest needs and ensuring that all parties of the Quarantine Operations are completing discussed task.• Swiftly and successfully resolved conflict resulting in Security, NSW Police and Healthcare Australia 100% of the time.• Maintain and enforced strict and up to date social distancing and Personal and Work hygiene practices and policies regarding the COVID-19 outbreak to ensure all Security employee safety and Guest satisfaction.• Assigned as the main First Aid Officer in the event of an emergency, care given immediately to an injured person.

* Provided security services to commercial and residential businesses ensuring they are receiving the best quality security with well trained and experienced guards.

• Supervised and cultivated a diverse team of 6 - 8 Security Staff in maintaining the safety of guests, patrons and visitors while providing a celebrity experience.• Implemented ongoing one on one training with Guards to bring the best out of them when providing customer service.• Identified with Venue and General Manager potential risk, hazards and ensured all procedures are defined, delegated and processed in a timely manner.• Customized service, where Security Staff are trained to serve, to identify and deescalate potential incident where the customer is satisfied.• Recognized by management and peers for consistently decreasing venue incidents and increasing delivering quality customer service.

• Managing 4 – 6 Staff on a rotating roster, 24 hours a day and 7 days a week. Ensuring all Staff are adequately trained for their duties.• Modernized customer and concierge services to executive visitors and guests, delivering them with a 5-star experience.• Streamlined online and digital weekly and monthly reports on over 800 staff access, in Sydney, Melbourne and Brisbane.• Coordinated monthly meetings with Executives, Management and Stakeholders on potential risk in security detail.• Recognized by my peers for consistently going above and beyond to deliver outstanding customer service and staff training.

• Working under the principle of early intervention strategies to identify and assist vulnerable clients link in with services to aid them with sustaining their tenancy, securing tenancies at risk and aid them in their recovery.• Identifying clients at risk, referring them to Occupational Therapists and facilitating modifications to support Ageing in Place.• Prepare briefing reports for the NSW Civil and Administrative Tribunal Hearings to resolve tenancy disputes and create safer and stronger communities.