Consultant, Customer Experience
Current
May 2023 - Present
AeroLeads people directory · profile
Herman Santos Email & Phone Number
Customer Excellence Leader: Drives Achievement of Customer Success, Contact Center, and Field Customer Experience Strategies
at
Visual Comfort & Co.
1 work email found
@ashleyfurniture.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Excellence Leader: Drives Achievement of Customer Success, Contact Center, and Field Customer Experience Strategies
Location
Greater Tampa Bay Area, United States, United States
Who is Herman Santos? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Herman Santos is listed as Customer Excellence Leader: Drives Achievement of Customer Success, Contact Center, and Field Customer Experience Strategies at Visual Comfort & Co., based in Greater Tampa Bay Area, United States, United States. AeroLeads shows a work email signal at ashleyfurniture.com and a matched LinkedIn profile for Herman Santos.
Herman Santos previously worked as Consultant, Customer Experience at Visual Comfort & Co. and Director of Customer Care at Ashley Furniture Industries.
Company email context
Email format at Visual Comfort & Co.
This section adds company-level context without repeating Herman Santos's masked contact details.
{first_initial}{last}@ashleyfurniture.com
86% confidence
AeroLeads found 1 current-domain work email signal for Herman Santos. Compare company email patterns before reaching out.
Profile bio
About Herman Santos
I am a strategic leader adept in designing and implementing end to end service methodologies. I am a passionate, skillful cross-function influencer with robust experience in collaborative problem solving, teaching, public speaking and diverse setting customer/client management. I have proven to be a proficient developer of high-performing and highly-engaged organizations and cultures particularly skilled in the following areas: > Customer Service Satisfaction > Customer Loyalty > Voice of the Customer > Quality Assurance > Employee Engagement > End to End Process Improvement > People and Thought Leadership > Change Management > Customer Centric Culture Development > Customer and User ExperienceAvailable to discuss new opportunities: hssantos777@gmail.com
Listed skills include Management, Customer Service, Continuous Improvement, Business Strategy, and 27 others.
Current workplace
Herman Santos's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Herman Santos work experience
A career timeline built from the work history available for this profile.
Director Of Customer Care
Aug 2021 - Aug 2022
Professional Development
Career Break
Real Estate Investing
Jan 2019 - Aug 2021
Director Of Client Relations
Primary Business Services North America (BSNA) Coca-Cola Bottler client liaison and consultant. Built key relationships with client’s executive leaders and advised on business strategies designed to fully leverage BSNA operations for client objective achievement. Managed, orchestrated, and stewarded monthly service level agreement performance results, cost.
Dec 2016 - Dec 2018
Director, Customer Experience / Voice Of The Customer
Developed and implemented the national contact center’s Quality Assurance strategy. Created Voice of the Customer capability leveraging customer insights to identify satisfaction, loyalty, and predict service performance impact on net growth. Led the North America Customer Support strategy including process administration and Region cross-functional.
Apr 2013 - Dec 2016
Director, Regional Customer Care
Developed and drove Coca-Cola Refreshments (CCR’s) Region Customer Support vision, strategy, and execution, enabling continuous improvement and performance goal achievement. Produced end to end/year over year multi-function service performance improvement by driving increased customer accountability. Established a clear and compelling linkage between.
Mar 2011 - Apr 2013
Senior Manager, National Customer Support
Developed and drove Coca-Cola Enterprises’ (CCE’s) Customer Support vision, strategy, and execution, enabling continuous improvement and performance goal achievement. Responsible for stewarding regional and corporate function ownership of CCE’s Customer Support model facilitating customer loyalty and retention. Facilitated balance between operational.
Jan 2009 - Mar 2011
National Manager, Specialized Sales Teams
Led a team of 30 specialized agents in providing order replenishment and promotion management to three large National Food Service chains. Responsible for developing National Account sales, volume / gross profit strategies as it related to the national call center. Fashioned and spearheaded Coca-Cola Enterprises’ pre-approved shipment process designed to.
Aug 2007 - Jan 2009
Regional Customer Support Manager
Led business unit through significant cultural change resulting in the full adoption of Coca-Cola Enterprises' (CCE’s) Customer Support model during a large bottler acquisition. Partnered with functional leadership to create and implement regional-level customer service process improvements. Stewarded a culture of continuous improvement via systemic issue.
Aug 2005 - Aug 2007
Coca-Cola Enterprises: Central States Division Contact Center Mgr
Led inbound/outbound order entry, equipment service, and customer retention processes. Transformed order entry team into organization into inside sales organization. Oversaw contact center and Supply Chain continuous improvement initiatives. Introduced and executed new customer retention programs
Oct 1999 - Aug 2005
Various Distribution Center Supply Chain, Equipment Service ,And Sales And Marketing Positions
Jun 1994 - Oct 1999
FAQ
Frequently asked questions about Herman Santos
Quick answers generated from the profile data available on this page.
What company does Herman Santos work for?
Herman Santos works for Visual Comfort & Co..
What is Herman Santos's role at Visual Comfort & Co.?
Herman Santos is listed as Customer Excellence Leader: Drives Achievement of Customer Success, Contact Center, and Field Customer Experience Strategies at Visual Comfort & Co..
What is Herman Santos's email address?
AeroLeads has found 1 work email signal at @ashleyfurniture.com for Herman Santos at Visual Comfort & Co..
Where is Herman Santos based?
Herman Santos is based in Greater Tampa Bay Area, United States, United States while working with Visual Comfort & Co..
What companies has Herman Santos worked for?
Herman Santos has worked for Visual Comfort & Co., Ashley Furniture Industries, Career Break, The Coca-Cola Company, and Coca-Cola Enterprises, Inc..
How can I contact Herman Santos?
You can use AeroLeads to view verified contact signals for Herman Santos at Visual Comfort & Co., including work email, phone, and LinkedIn data when available.
What skills is Herman Santos known for?
Herman Santos is listed with skills including Management, Customer Service, Continuous Improvement, Business Strategy, Leadership, Team Building, Collaborative Problem Solving, and Team Leadership.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial