Herman Gonzalez Email and Phone Number

Administers, monitors, and maintains application servers, storage, and physical/virtual infrastructure to ensure 24x7 availability, reliability, and optimal performance. Conducts data backup and recovery and ensures high availability of key production applications. Installs, configures, and upgrades operating systems and server software.Collaborates with the development team to define and implement platform requirements, performance measurements, capacity planning, and security standards. Troubleshoots operating systems, server software, and storage capabilities, recommending improvements as needed. Participates in on-call rotation to provide support.Works with cross-functional teams to resolve technical issues and ensure high-quality performance. Collects and analyzes data to identify and correct performance issues. Design solutions based on customer requirements and best practices.Leads IT projects, including installing, refreshing, and upgrading Windows servers, Exchange servers, virtualized environments, and disaster recovery systems. Provides tactical and strategic input for infrastructure planning.Evaluate and recommend hardware and software products. Maintains up-to-date documentation on system administration standards, best practices, and quality improvements. Provides project tracking and management reporting as needed.Promoted to Principal System Engineer. Responsibilities include making key decisions, leading in the manager's absence, and overseeing ongoing projects. Continuation of previous responsibilities with an increased focus on leadership and strategic direction.

Administers, monitors, and maintains application servers, storage, and physical/virtual infrastructure to ensure 24x7 availability, reliability, and optimal performance. Conducts data backup and recovery and ensures high availability of key production applications. Installs, configures, and upgrades operating systems and server software.Collaborates with the development team to define and implement platform requirements, performance measurements, capacity planning, and security standards. Troubleshoots operating systems, server software, and storage capabilities, recommending improvements as needed. Participates in on-call rotation to provide support.Works with cross-functional teams to resolve technical issues and ensure high-quality performance. Collects and analyzes data to identify and correct performance issues. Design solutions based on customer requirements and best practices.Leads IT projects, including installing, refreshing, and upgrading Windows servers, Exchange servers, virtualized environments, and disaster recovery systems. Provides tactical and strategic input for infrastructure planning.Evaluate and recommend hardware and software products. Maintains up-to-date documentation on system administration standards, best practices, and quality improvements. Provides project tracking and management reporting as needed.

I was responsible for managing the identification, prioritization, and resolution of end-user service requests, including monitoring, tracking, and coordinating service tickets. Manage ADX IT hardware asset portfolio concerning inventory, risk, cost control, compliance, and performance objectives. Implement and maintain company policies and processes. Implement ADX IT hardware asset life cycle strategy; advise Procurement for IT hardware acquisition. Manage acquisition, deployment, tracking, security, and final disposition of IT assets. Build a team and manage effectively. Coach, mentor, train and cross-train team members. Create relevant goals and perform team member performance reviews. Manage all relevant stakeholders, including the support desk team, end-users, and other teams that are involved in service desk operations. Responsible for communicating with senior management and reviewing and analyzing communications between IT staff and end-users. Gap analysis, finding ways to improve existing services, and identifying needed changes.I had a continuous process improvement ideology.

Administered, optimized, and supported corporate-wide systems and network infrastructure supporting hundreds of internal and external users. Ensure stability, integrity, stability, and efficient operation that support all corporate functions. Planned and executed all infrastructure operations, providing 1st, 2nd, and 3rd tier support for the entire user community. Addressed, prioritized, and resolved the majority of all 3rd tier support calls and ticket requests. Providing hands-on or remote support for diverse issues encompassing server, desktop, hardware and software, email, Internet, network issues, and wireless connectivity, TCP/IP, DHCP, DNS, telecommunications, and printers, provided most infrastructure systems design, implementations, and support. Managed and created infrastructure documentation, ensuring completeness, uniformity, and correctness. Performed server and network monitoring and surveillance of the production and test systems, reviewing daily results, troubleshooting issues. Write custom scripts to automate server health and storage management. Automate all systems using ansible to schedule maintenance of all server systems.-Operates with no supervision in a complex environment.-Leads the design and implementation of new technology across Walser IT systems.-Recommends the architectural solutions for Walser infrastructure-Recognized expert for Walser infrastructure IT systems-Recommends Walser technology strategy and long-term solutions

Performs system administration & planning for all aspects of Girl Scouts IT-infrastructure. Brings in reliable, durable & cost-effective solutions for all GS IT related needs.Perform a wide range of system administration duties on servers including install, debug, maintain, upgrade, and general support.Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure.Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLA’s.Perform regular and on-demand system backups and recoveriesAssist in developing, implementing, testing and maintaining server level disaster recovery plans.Collect and review system data for capacity and planning purposes.Interface with vendors for procurement & maintenance of all IT infrastructures.Manage & troubleshoot networks, intranet & internet connectivity throughout the organizationWork closely with the MIS team to provide end-user support and issue resolution.Maintain up-to-date knowledge of emerging server tools and technologies.Research, evaluate and recommend system technologies to support business requirements.Rigorously create and maintain documentation for all processes and procedures.Lead, train and support the work of other staff engaged in similar functionsAttend and actively participate in weekly meetingsCoordinate with the rest of the MIS team to meet the team objectives

Maintain and operate Windows 2003 SBS server, Linux server and Windows 2003r2 server.Provide basic network operation in an active directory environment. DHCP, FTP, DNS, WWW, SharePoint and AD Administrator.Worked on designing video streaming technology to HMI systems.Operate and Maintain Microsoft Exchange Server.Provide and maintain virtual environments for testing and evaluation.Maintain daily backups of company data and provide recovery as needed.Design and maintain on and offsite website for both customer and internal usage.Maintain active virus detection software and basic security operations.Provide end-user support and issue resolution for client desktops.Help in design of new embedded product line.

Assist with day to day maintenance of all VMware environments and networks Server VM deploymentsMigrate all Windows and Linux servers to VMware ESX servers. Provide and install updates to Windows Server OS baseline VMware system upgrades/updates System health and status monitoring, assist in automation (using System Center Operations Manager)Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure including Xiotech 3D SAN using Cisco fiber switches VMwares ESX Servers. Install and wiring included.Perform a wide range of system administration duties on Windows Servers, and other servers including install, debug, maintain, upgrade, and general support. Maintain Microsoft Exchange Server and related spam software. Migrating Exchange server from 2000 to 2003. Exchange user base over 500.I provided proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability.Perform regular and on-demand system backups and recoveries. level disaster recovery plans using Symantec’s Backup Exec Products. Deployed and maintained all printing service hardware software and print servers.Interface with vendors for procurement & maintenance of all IT infrastructures. Maintain record of all SLA and Software Licenses.Manage & troubleshoot networks, intranet & internet connectivity throughout the organization.Work closely with the IT Support team to provide end-user support and issue resolution. Provide automated client system deployment using Symantec Ghost.Maintain up-to-date knowledge of emerging server tools and technologies. Research, evaluate and recommend system technologies to support business requirements. Rigorously create and maintain documentation for all processes and procedures. Attend and actively participate in weekly meetings

Provide basic network operation in an active directory environment. Including Exchange email, DHCP, FTP, PXE, DNS, WWW, SharePoint and AD Administrator.Provide client support and help desk.Provided Support on all video streaming products. Helping our distributers to overcome Network streaming, codec and other quality of service delivery issues.Redesign the business process to better utilize business assets. Implement Business and IT solutions based on customer and employee needs within business requirements. Manage customer support operations and call center training. Improving call response times and RMA turnaround.Understanding of business processes to provide reports using standard reporting applications. Design and install business IT network.

Provided research design and support with video streaming technology projects throughout the university as related to Classroom Technical Service install projects.Developed and maintained departmental network infrastructure to meet department IS goals. Implemented documented collaboration system. Created database programming and reports to meet management and field-service information needs. Trained staff one on one or in a classroom environment utilizing documentation and materials that I developed. Communicate complex technical issues, explanations or solutions in layman terms.Partnered with accounting to develop service order processing system with related time and materials tracking system. Developed scheduling tool and departmental website including online faculty instructions. Online scheduling and viewing allows multiple departments to cooperate in the use and maintenance of classroom operations.

Team designed and installed A/V Systems in corporate settings.Performed system maintenance and programming for AMX (automation) systems.Provided System setup and computer support during corporate meetings and events.Provided high-end electronic component repair for presentation systems.