Use internet and traditional research techniques to document familly linage.

Specialize in user guides, policy and procedures Contributor to local newspaperWriting book on the project management leadership lessons we can learn from the Gettysburg Campaign of 1863.

Subject matter expert for PRONTO mortgage loan origination system. Responsible for management, monitoring, and incident/problem resolution for loan files moving into this application. Led projects specific to the application.COMPUTER PROFICIENCIES and FAMILIARITIES MS: XP, Word, Excel, Access, Projects, PowerPoint, OutlookSharePoint, Visio LDRPS (Living Disaster Recovery Planning System) Adobe Acrobat Standard Fidelity’s InterAct (PRONTO), ENVOY Net Meeting, DameWareFrontPageCitrix Lawson RiskViewTestDirectorPVCSTracker Crystal ReportsVisual Basic SQL HTMLLotus Notes

Established the standards and enforced the policies for documentation in the PRONTO Support Group. Wrote policy and procedures, user guides, disaster recovery (maintained DR information on LDRPS). Led group in communication improvements, such as a team web site where members could express themselves and learn new tecnologies. Also founded a Toastmasters club on site which many team members took part in.

Supported the automated mortgage forms group of PRONTO. When WaMu acquired PNC Mortgage main projects were to bring PRONTO forms into WaMu standards. Also did system administration work with security requests and access to PRONTO and maintaining pricing information in the PRONTO system. PRONTO was a customized version of Fidelity's INTERACT home loan origination system.

Translate technical specs into user friendly documentation

Supported the automated mortgage forms group of the PRONTO mortgage loan origination system. Analyzed business needs, identified business problems and propose solutions. Acted as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and the automated forms in the PRONTO system. Gathered requirements, make recommendations, implement solutions and conducted user testing.Key AchievementsCreated standardized VB programmer performance forms, increasing productivity 30% & reducing turn-around 50%.Coordinated periodic ARM publication with vendors to verify, correct data, copy & distribute. Documented process / trained team, saving knowledge & consistently meeting publication deadlines. Production time dropped 33%.

Commonwealth Edison's Nuclear Generating Power Plant, Zion, IL. Rose up through the ranks from security officer to shift manager, assisted in other security areas as opportunities arose. Managed, trained, & provided leadership to department personnel. Scheduled shift personnel, hired new officers, participated in the promotion selection process, directed investigations & conducted training of staff. Documented processes for SOP's & emergency response. Monitored performance of key applications & hardware, implemented appropriate responses to events and made required notifications to site and outside agencies (LLEA and NRC). Learned to lead in stressful and complex situations without being overwhelmed. Proud to have served my community in this capacity during the controversial times when nuclear power plants were becoming an important part of our country's energy supply.Other companies that held security contracts during this time were Burns Security, Pinkerton and APS Security.