Herman Shum

Herman Shum Email and Phone Number

Team Manager I Customer Experience Expert I Coach @ BC Liquor Distribution Branch
burnaby, british columbia, canada
Herman Shum's Location
Vancouver, British Columbia, Canada, Canada
About Herman Shum

Pragmatic, accomplished, and award-winning Customer Service Manager, leveraging career tenure overseeing Call Centre operations and optimizing Customer Experiences within the Telecommunication industry. Brings forward extensive experience providing personalizes coaching, developing staff, elevating performance, planning, and implementing Call Center strategies and operations that meet compliance and exceed business targets. Proven ability to drive departmental revenue impacts on both Sales & Agent efficiency, hitting top customer satisfaction ratings, while fostering a positive, engaging, and fun workplace culture. Committed to adding value, achieving business goals, and materializing success.

Herman Shum's Current Company Details
BC Liquor Distribution Branch

Bc Liquor Distribution Branch

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Team Manager I Customer Experience Expert I Coach
burnaby, british columbia, canada
Website:
bcldb.com
Employees:
1103
Herman Shum Work Experience Details
  • Bc Liquor Distribution Branch
    Customer Care
    Bc Liquor Distribution Branch Nov 2022 - Present
    Burnaby, British Columbia, Canada
  • Rogers Communications
    Team Manager
    Rogers Communications 2002 - 2022
  • Rogers Communications
    Customer Service Consultant
    Rogers Communications 1998 - 2002
    Burnaby, British Columbia, Canada
  • Trend College
    Admission Counselor
    Trend College 1995 - 1998
    Vancouver, British Columbia, Canada
  • Regency Honda
    Sales Associate
    Regency Honda 1994 - 1995
    Vancouver, British Columbia, Canada

Herman Shum Education Details

Frequently Asked Questions about Herman Shum

What company does Herman Shum work for?

Herman Shum works for Bc Liquor Distribution Branch

What is Herman Shum's role at the current company?

Herman Shum's current role is Team Manager I Customer Experience Expert I Coach.

What schools did Herman Shum attend?

Herman Shum attended The University Of Lethbridge.

Who are Herman Shum's colleagues?

Herman Shum's colleagues are Carl Gilsenan, Kenydd Gourlay, Deidre Clements, Amanpreet Singh, Jeff Gotova, Alesha Taylor, Reid Kelly.

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