Pragmatic, accomplished, and award-winning Customer Service Manager, leveraging career tenure overseeing Call Centre operations and optimizing Customer Experiences within the Telecommunication industry. Brings forward extensive experience providing personalizes coaching, developing staff, elevating performance, planning, and implementing Call Center strategies and operations that meet compliance and exceed business targets. Proven ability to drive departmental revenue impacts on both Sales & Agent efficiency, hitting top customer satisfaction ratings, while fostering a positive, engaging, and fun workplace culture. Committed to adding value, achieving business goals, and materializing success.