Herman Lam Email & Phone Number

Hong Kong

Manage key partners and leaders of commercial properties & clubs and services to prioritise needs and align expectations with business and group technology strategies.Develop roadmap for digitisation initiatives to cope with business needs and own the project implementation and delivery. Enhance digital transformation on business process, boost efficiency.

Hong Kong SAR

Leadership management for Major Incident Manager’s team. Overseeing a major incident’s lifecycle and leading all the activities throughout the end-to-end journey.Leveraging both business and technical information gathered to issue a communication to all stakeholders precisely.Driving various teams and resources to facilitate service recovery process as a.

Central, Hong Kong

1. Manage global datacenter solutions and infrastructure2. Ownership of applications and infrastructure technical contact3. Microsoft Azure and On-premises private cloud solutions management4. Arrange internal and external security scanning to protect the services and systems5. Review and address the security issues from a compliance point of view6. Ensure.

Central, Hong Kong

1. Manage the enterprise solutions (Microsoft products) globally2. Mange the unified communications and conferencing services3. Define objectives and deployment strategies for solutions4. Manage the project schedules and arrange resources within the team5. Vendor management6. Assist in RFI/RFP process on solution acquisition7. Service review and contract.

1. Lead a team of project delivery service2. Project progress tracking and milestones review3. Project management with delegation of tasks and responsibilities within the team4. Work independently as a contact point between stakeholders and technical delivery team5. Deliver project's scope for wintel platform

1. Manage helpdesk and enquires from clients, internal staff and global staffs2. Troubleshoot 1st and 2nd Tier problems, e.g. network issues, application issues, on Windows XP, Windows 7, Windows Server 2003 and 2008.3. Maintain Active Directory, GPO, File Server and Printer Deployment of Windows Server 2003 and/or 20084. Design and Maintain the Backup.

1. Lead a team of helpdesk and service delivery2. Manage and assign helpdesk and enquires from clients, e.g. Teachers and Students (Major in English and sometimes in Mandarin and Cantonese)3. Troubleshoot 2nd-Tier problems, e.g. network issues, on Windows XP, Windows 7, Windows Server 2003 and 2008.4. Maintain Active Directory, GPO, File Server and Printer.

1. Handle helpdesk and enquires from clients (Major in English and sometimes in Mandarin and Cantonese)2. Troubleshoot 1st-Tier network issues on Windows XP and Windows 7 platform3. Inventory Maintenance4. Installation of workstations, e.g. Windows XP and Windows 7.5. Installation of software for cloning computers, e.g. Ghost, Acronis

Bachelor Degree Of Computer Studies, Computer Studies, Network And Security Streams

Higher Diploma Of Network And Mobile Computing, Network And Mobile Computing