• Coordinating the planning and evaluation of programs, operating procedures, and systems of assigned department. Participating in the development, and implementation of long-range goals and objectives. • Partnering with Performance Quality & Outcomes Director on activities, including escalating any risks or issues. Developing and updating clinical and quality policies, procedures, written material and contractual obligations. • Coordinating activities between multiple projects. Providing general advisory services to providers for a better health outcome. Implementing strategic planning while applying PDSA process: Plan, Do, Study, Act.• Coordinating efforts for system issues resolution. Developing tools to monitor project progress including Performance Quality & Outcomes. Performing data analytics, including Business Intelligence tools.• Collecting/ compiling financial and performance data. Leading agencies efforts to analyze data to characterize Key Populations (KPs): identify vulnerable populations, and leading performance improvement efforts.• Strengthening disease-surveillance capacities through promoting Health Information System case-based surveillance data use. Supporting quality of data, and facilitating analysis of clinical testing, treatment and care.• Overseeing and classifiying clinical measures for proper monitoring. Developing Quality Improvement Plan and performance measure for the program. Practicing clinical reviews oversight and reporting.• Developing evaluation plans and data collection instruments: collect and analyze data, writes reports, and reports findings to support recommendations. Manages Performance Improvement Plan’s.• Preparing Consumer Healthcare Surveys and Performance Improvement Plans that evaluate Medical Assistance Plan’s providers/systems. Performing reviews and investigations to identify quality improvement needs and plan.

• Developing audit plans for computer systems and/or operation, in accordance with applicable auditing standards. Assisting with development and implementation of control procedures. Conduct data analysis and data mining.• Performing research on system functionalities, system defects and system deficiencies based on Federal regulation frameworks such as: National Institute of Standards and Technology (NIST), etc.• Collecting and analyzing data through statistical techniques and effectively communicating trends and patterns to translate data into meaningful insights. Assessing risk levels to determine areas for audit.• Planning, developing and managing special projects including: identification, research, risk/gap analysis, statistical analysis. Review and evaluate external partners’ security system deliverables. • Performing Audit on Data Leakage Prevention (DLP): analyze ITS Security tools including Firewall, FireEye, FirePower, Cloud, for Network Security purposes. Reviewed internal and external threats and Policy. • Evaluating IT operating practices. Preparing summaries of control deficiencies observed during control reviews.

• Supervising performance improvement initiatives for quality of healthcare services, using Agile Methodology.Quantitative/qualitative analysis and making recommendations for program improvement, operational efficiency.• Planning and evaluating effectiveness of management programs such as Medicaid Coverage for patients.Develop policy to meet National Patient Safety Goal (NPSG), and Federal and CMS Accreditation Standards.• Creating and implementing needs assessments processes, methodologies of confidential data collection.Extracting, Transforming, Loading (ETL) data through MS Excel, database, data warehouse, etc.• Successfully implemented 5S Six-Sigma methodology for Quality Improvement: Sort, set in-order, shine, standardize process, and sustain, to reduce waste and probability of errors, continuous productivity improvement.• Providing technical advice on quality assurance and quality improvement practices. Evaluate clinical services based on coding such as Current Procedural Terminology (CPT), International Classification Diseases (ICD-10), • Supervising quality/quantity research, and data analytics using systems such as: the NYS Incident Management and Reporting System (NIMRS), the Management Automated Reporting System (MARS), for quality metrics. • Elaborating client and staff workplace’s satisfaction surveys; compile data using Survey Monkey and MS Excel. Participating in accreditation reviews/survey-readiness to meet Joint Commission (JCO) and CMS standards.• Developing outcome measures /Key Performance Indicators (KPI) to monitor program progress. Analyzing operational data to identify trends, problems and areas for improvement, in a cross functional-activity.• Preparing and presenting monthly, quarterly, yearly Indicator Reports to regulatory bodies: Medical and Environmental Committee (MEC); Governing Body, Joint Commission (JCO), etc.

• Performing Evaluation and Performance Improvement in a cross-functional teams including Finance, IT, Legal. Developing policy and guidance to management and stakeholders for greater program effectiveness.• Overseeing Statewide referrals’ transfer for Medicaid applicants; imported/exported data files for 63 counties including 800 referrals daily using Programming language such as SQL, to support Inter-Divisional work.• Developing measures/Statistical Indicator Dashboard (SID) including: quality metrics, ratio, graphs etc.Evaluating effectiveness of programs such as Medicaid Manage Care, Fee for Service, Family Health Plus (FHP). • Initiating the Quality Assurance Analysis (ReQA) for medical bills reimbursement based on clinical coding such as Current Procedural Terminology (CPT), International Classification Diseases (ICD-10), etc.• Analyzing data to identify trends, problems, and areas for improvement, for internal and external data transfer. Improving electronic data system. Preparing charts, graphs and visual reports including: Power map, geospatial.• Analyzing business needs: identifying issues, leading root cause analysis, ensuring quality of data, and solutions.Communicating effectively with providers. Preparing and disseminating documents and information to partners.• Applying best practices methods for evaluation and process improvement, including qualitative and quantitative methods, such as: systematic approach, evaluation questions, logic model, credible evidence, etc. • Developing and presenting oral and written reports to regulatory bodies such as: Management, Medical Technical Advisory Group (MTAG), New York Public Welfare Association (NYPWA) etc.

• Supervised teller line and trained new tellers on bank transactions. Clearly communicated with stakeholders.• Successfully built customer relationship based on Attractive and Loyalty strategies with abilities to innovate.• Supervised cash/checks transactions, monitored customers’ accounts services including: transfers, payment collecting, savings bond redemption, cash advanced, etc.• Managed and balanced the Vault on a daily basis. Led workers who reconciled ATM on a daily basis. Supervised batching and processing proof including On-Us/Not-On-Us checks, payments coupons, counter slips. • Filed Currency Transaction Report (CTR) for deposits, withdrawals, exchanges, transfer of currency or other payments of more than $10,000 in accordance with the Bank Secrecy Act. Reported suspicious transactions.

• Managed Business activities and customer relations while applying risk management by overcoming uncertainty, monitoring human factors and market risk that led to a 20% increase of the turnover from 2005 to 2006. • Supervised a team staff performing data collection from 4 major sources: Government agencies, Department of agriculture, Development fund for Coffee and Cocoa, Regulation fund.• Analyzed budget, managed Business activities and customer relation that led to an increase of a 20% turnover from 2005 to 2006.• Conducted product sale and market research. Managed programs such as yearly Coffee and Cocoa campaigns involving 3 cooperatives.• Coordinated appraisal related to budget and funding and ensured preparation of related documents/reports. Developed social projects to entertain members and their families; assisted families in need.• Supervised and directed professional staff that perform data analysis, project leadership, and post-payment review including measuring data accuracy, deal with vendors and identifying incorrectly paid invoices.• Prioritized change requests and ensured escalation of complaints. Tracked business records and analyzed trends.• Supervised team that prepared Quality Analyzed and maintained system functionality for business Quality Management. Used Sequel Query Language (SQL) to generate reports.

• Performed financial analysis and insured adherence by small businesses to government regulations. Assisted and advised local investors on daily basis on the opportunities of investments available in the country.• Elaborated econometric and statistical techniques to improve company’s ability to anticipate which contributed to increase volume of Foreign Investment in the country from $36 million in 2004 to $104 million end of 2006.• Coordinated teams of 3 project assistants that prepared management meetings, press conferences. Performed public relation tasks and developed communication strategy to improve companies’ image.• Supervised market research and financial analysis of local business projects in a cross-functional program that contributed to an increase of local investment from $32 million in 2004 to $130 million in 2007.• Used econometric model in research study: “Elaboration of Investment’s strategy 2007-2012: Ivory Coast”.