Hermann Mahoukou Email & Phone Number

Ottawa, Ontario, Canada

• Alarm Monitoring Station environment (Fast-paced); Quality Control
• Alarm handling, video verification and inbound call reviews.
• Statistical analysis & documentation of station metrics.
• Review of staffing metrics for operational efficiencies. Staffing Support
• Pre-screen, interview and onboard new candidates.
• Coach, supervise & support front line staff members.

- Maintained KPIs and develop strategy for the targeted statistics.- Distributed of tasks to monitoring agents (Inbound, Outbound, Special Projects) according to productivity goals.- Monitored up to more than 30 security agents- Management of breaks and overtime for agents stationed in Montreal, Ottawa and Burnaby- Maintained company policies, procedures.

Ottawa, Canada Area

- Collected information and document consumer opinion.- Performeded phone interviews and services provided by the company- Additional qualifications in computer and technological skills- To simplify matters, this was about doing surveys and my abilities to invite people to sacrifice some of their time and for me to conduct a professional interview was.

Région De Ottawa, Canada

- Main job was to create a booklet of summarizing all legal requirements incumbent upon the Bank; from the Bank of Canada Act to the Financial Administration Act, to the Elevating Devices Act of any province; I was tasked with scouring the Laws, The Regulations and the Jurisprudence to come to conclusion of the Bank's obligations under law.- Prepared legal.

- Generated leads and sales regarding the deployment of fiber optic technology- Provided exemplary customer service and personal sales (electronics & technology).- Marketed and sold residential services (internet, home phone/cellphone, Bell TV) to potential customers.- Provided secretarial services such as minute taking, WP and diary management.- Ensured.

- Approached consumers in a pleasant and persistent manner - Assisted customers with the most suitable price plans that fits their energy needs in a sales-driven and commission-motivated environment- Worked in a self-motivated matter and driven to meet or exceeds goals

- Contacted Small Businesses by phone to solicit meetingswith Sales Reps.- Delivered prepared sales scripts to persuade potential customers.- Reached a quota varying between 25 and 30 leads per week.

- Counted cash till at the beginning and end of shift. - Completed a cash report at the end of shift leaving a deposit/float. - Answered the phone, providing accurate information, directing them to the appropriate person and/or department.- Performed any duties necessary to the smooth operation of the store.- Directed the flow of traffic depending on.

At the International House:- Provided administrative support to staff members. - Electronically scheduled meetings. - Greeted, assisted and directed students, visitors and the general public.- Performed data entry, answering telephones.

- Served customers in a prompt, superior, courteous and efficient way.- Restocked the shelves during slow periods.- Maintained an orderly organization within the stacks. - Jean Coutu located in Ottawa.- Answered phone inquiries & resolving customer complaints. - Performed postal services with our incorporated Canada Post office. - Operated the Ontario.

Accounting Degree, Accounting

Paralegal Degree, Law

«Déontologie et Responsabilité professionnelle»: we learned to act equitably and justly with diverse populations, active listening.

Bachelor'S Degree, International Business

Third Year