- Responsibility for the technical and commercial costumer service of a defined costumer base, especially of new customers- First steps in the development of a strategic sales management- Contact person for the customer from the preparation of quotations to order processing and invoicing- Price calculation and tracking of due dates for offers and sales orders-Documentation and Master data maintenance in the ERP System (ABAS-ERP)

- Identification and coordination of demand notifications- Requesting and negotiating prices and delivery agreements- Procuring production materials and processing orders- Tracking delivery schedules for on-time deliveries and handling delivery-related issues- General administrative tasks involving suppliers, cross-functional collaboration with internal departments

- Building and maintaining long-term relationships with key customers in the field of laser welding and laser cutting- Understanding the individual requirements and needs of customers- Advising and assisting customers in selecting the right laser welding and laser cutting solutions- Ensuring smooth communication between the company and customers- Collaborating with the internal departments to ensure products meet customer requirements- Ensuring high customer satisfaction through excellent service and support- Resolving issues and escalations in close coordination with customer service

- CNC Machine Operation: Proficiency in the operation and programming of CNC machines for laser welding, including setup, calibration, and toolpath design- Laser Welding Techniques: Mastery of various laser welding techniques, such as spot welding and seam welding with a focus on precision and quality- Quality Control and Safety: Knowledge and implementation of strict quality control standards and safety protocols in laser welding processes, including the use of protective equipment and adherence to industry safety guidelines