Herman Poon Email & Phone Number

Hamilton, On, Ca

Hamilton, Ontario

• Leading a team responsible for the IT infrastructure supporting food services and residence meal plan operations with over $30 million in annual revenue• Established new standardized IT service and change management processes• Upskilling team members with a curated training program to meet development goals• Planning and execution of significant infrastructure upgrades and lifecycle management• Migrated to and modernized server infrastructure in a new hosting facility to drastically reduce operational risks• Successfully led an on-premises to cloud migration of the TouchNet OneCard and POS systems infrastructure• Increased daily orders and sales volume through the implementation of the Eflyn self-order kiosk solution

Hamilton, Ontario

• Teaching computer networking, cybersecurity, and computer architecture courses in the Faculty of Engineering's Bachelor of Technology (B.Tech.) Degree Program (over 50 course offerings to date)• Developed new course curriculum in the networking and security courses for B.Tech.• Topics taught in networking and security include VLSM IP addressing, IP routing and aggregation, 802.1q VLANs, 802.1w RSTP, 802.11 WLANs, cryptography, firewalls and access control lists (ACLs), disaster recovery, security policies and best practices, security auditing, and Cisco IOS CLI configuration• Topics taught in architecture include digital logic, the MIPS32 hardware and instruction set, integer and floating-point operations, processor datapath, control, and pipelining, hazards, and memory organization• Developing and using electronic teaching materials/resources including Desire2Learn, Zoom, WebEx, Blackboard, online quizzes, surveys, and exams, discussion forums, online assignment retrieval/submission, etc.• Consistently highly-rated course and instructor evaluations

Hamilton, Ontario

• Directed projects as the technical lead, coordinated activities, and ensured quality of work• Provided third-level support for escalated issues with high technical complexity• Technical lead for campus-wide ISC BIND DNS and ISC DHCP (BlueCat Networks) infrastructure• Technical lead for Citrix NetScaler SDX/VPX ADC (application delivery controller) environment• Network lead for Palo Alto Networks PA-5250 next-generation firewalls• Traffic engineering and management of dual-stack IPv4/IPv6 BGP peering with 3 major network providers• Administered the University’s wired and wireless network infrastructure from our ISPs to the network jack or access point• Cisco ASA firewall and VPN administration• Early stages of IPv6 planning and implementation across the campus• Cisco routing & switching administration on a variety of platforms including 68xx, 65xx, 4500-X, 3850, 3650, 2960-X, etc.• Cisco wireless administration on 5520 controllers and various AP generations including 9100, 4800, 3800, 2800, 2700, etc.• Major contributor to the RFP for a new DDI (DNS, DHCP, and IP Address Management) solution and technical lead for implementation• Avaya Aura SIP telephony deployment campus-wide to replace TDM and H.323 infrastructure

Hamilton, Ontario

• Directed projects as the technical lead, coordinated activities, and ensured quality of work• Provided third-level support for escalated issues with high technical complexity• Administered the University’s central and enterprise-wide server and storage infrastructure• Managed a VMware environment with 40+ hosts and 500+ VMs• Completed a migration from Active Directory on Windows Server 2000 to 2008 R2, consolidated several independent forests across the campus into one forest• Implemented a resilient core-edge Fibre Channel SAN fabric across two datacentres

Hamilton, Ontario

• Administered and maintained the security of enterprise-wide Learning Management Systems (LMS) infrastructure supporting 25,000+ users• Provided Tier 3 support for campus-wide application services e.g. LMS, web conferencing, wiki hosting• Designed, implemented, and managed a VMware vSphere 4 environment saving over $150,000 in hardware and software costs• Fibre Channel SAN fabric and array administration for VMware and LMS infrastructure• Designed, implemented, and managed server, storage, and network infrastructure• Performed project management and coordination of resources relating to infrastructure installation, upgrades, and maintenance• Provided technical consulting and support to faculties and departments (academic and administrative) with respect to the above application services• Key contributor in the construction and analysis of value proposition, feasibility, associated technical strategies, and TCO for RFIs and RFPs ranging from $200,000 to over $750,000 involving hardware and software infrastructure and professional services solutions• Conceptualized, designed, and implemented an inter-departmental change management strategy and a support escalation strategy reducing downtime for enterprise-wide systems• Member of the Technology Round Table committee, providing direction for IT-related initiatives across the campus• Member of the Security Round Table committee, providing direction specifically relating to IT security initiatives across the campus

Hamilton, Ontario

• Prepared and managed a balanced annual budget of over $775,000• Led a growth in assets of over 25% during term of office through wise financial stewardship• Modernized and streamlined many processes including the introduction of payroll direct deposit, procurement of equipment, and tracking of employee benefits• Administered payroll and benefits for up to 20 people, including appropriate source deductions and tax remittances• Responsible for the management of all financial records and the preparation of statements and other reports• Managed all accounts payable and receivable, paying invoices in a timely manner• Ensured accurate record-keeping and the safe custody of financial assets• Advised the union executive committee and general membership on expenditures, investments, and other financial matters

Hamilton, Ontario

• Worked in University Technology Services (previously Computing & Information Services), the central IT group• Visited customer sites daily to provide end-user/LAN support for many departments on campus• Performed testing and validation for the initial campus-wide rollout of Sophos Anti-Virus software• Set up new computers and peripherals, hardware and software installations and troubleshooting• Summer (non-co-op) work term position for 1999, 2000, and 2002

Burlington, Ontario

• Umicore Group (previously OM Group Catalysts Canada)• Provided end-user and LAN support for a 100+ user base in an office and 24-hr manufacturing facility• Maintained AS/400, Windows, NetWare, and Lotus Notes servers, backups, and tape libraries• Performed AS/400 operator tasks, managed print queues and executed month-end procedures• Independently maintained the entire LAN and handled all IT-related tasks for a two-week period while other IT staff were on leave• Summer (non-co-op) work term position

Hamilton, Ontario

• Hardware and software installation and troubleshooting• Serviced Tier 1 and Tier 2 OEM and white box PC and notebook computers (bench technician)• Resolved complex software issues such as corrupted Windows installations, driver incompatibilities, and malware infections prior to the availability of present-day automated tools and utilities• Answered technical support calls from the general public (not a call centre)• Staffed the customer service desk, answered technical questions and provided hardware and software recommendations to customers• Frequently worked evening and weekend shifts as the only available technician in-store, needing to balance servicing PCs, assisting retail customers at the service desk, and answering the phone concurrently

Master Of Engineering (M.Eng.), Computer Networks

Graduated with 4.26/4.33 GPA, class ranking 1st out of 29.

Bachelor Of Engineering (B.Eng.), Computer Engineering

Graduated Summa Cum Laude, class ranking 2nd out of 45.

Education record