As the driving force behind groundbreaking initiatives, I orchestrate a dynamic team in conceptualizing, designing, and delivering cutting-edge products and solutions at the forefront of technological advancement. My areas of expertise span across multiple domains, each contributing to the creation of transformative offerings tailored to meet the evolving needs of corporate and enterprise clients.Key Responsibilities:1. Leadership and Management: Lead, coach, mentor, and inspire teams in both business development and technical integration, fostering a culture of collaboration, innovation, and excellence.Develop and communicate a clear strategic vision for the integration of big data, AI, and technical solutions within the organization, aligning with overall business objectives and goals.2. Business Development and Client Engagement:Drive business development efforts, identifying new opportunities for growth, expansion, and partnership within the big data and AI landscape.Cultivate strong relationships with clients, understanding their needs and challenges, and providing innovative solutions that address their pain points and drive value.3. Technical Integration and Solution Architecture:Oversee the technical architecture and integration of big data and AI solutions with existing client systems, ensuring interoperability, scalability, and performance optimization. Collaborate with cross-functional teams to design and deliver customized technical solutions that meet the specific needs and objectives of clients.4. Strategic Planning and Execution:Develop and execute strategic business plans and initiatives to drive revenue growth, market expansion, and thought leadership in the field of big data, AI, and technical solutions.

Lead Digital Telco Team:Oversee all digital initiatives within the telecommunications company, providing strategic direction and mentorship to a diverse team.Core and Digital Product Development:Drive the development of core telecommunications products and digital services, ensuring alignment with business objectives and customer needs.Designing the Product Roadmap:Shape the product roadmap in collaboration with stakeholders, prioritizing features and resources to drive business growth and competitive advantage.Monitoring Platform Stability and Integration:Ensure the stability, scalability, and performance of digital platforms, supervising the integration process with external ecosystems.End-to-End Digital Experiences:Lead the design and build of intuitive digital experiences for app and web platforms, optimizing customer journeys to drive engagement and satisfaction.Driving User Engagement:Spearhead digital transformation and gamification programs to enhance user engagement, retention, and loyalty, ultimately growing the digital user base and maximizing customer lifetime value.

Manage End-to-End Product Line-up:- Oversee product development from conception to launch.- Ensure timely and successful product introductions.Manage Product Portfolio Lifecycle:- Strategically evaluate and maintain product portfolio.- Align products with market needs and business goals.Market Research and Product Development:- Conduct market research to inform product development.- Collaborate on product design and iteration.Supervise Services Integration:- Oversee integration for retail and premium segments.- Ensure seamless customer experiences across channels.

Manage and end-to-end handling for mobile data business, responsible for mobile broadband devices sourcing and planning, mobile broadband product & services management, mobile broadband product development, data business development and support for marketing plan & strategy.

Product Development & Implementation for Mobile Broadband Services (Smart EVDO & MOBI) and Smart BlackBerry Services, preparing new product launching and ensuring time delivery. Product performance monitoring and quality control.

Responsible for Data product development, market research & analysis, business modeling, package design up to product launch.

Responsible in business & product development, from marketing research & analysis, business modeling, supervise for system integration, building strategic alliance with partners and project managerial up to project tracking management.

Role as “Corporate Business Solution Development” , responsible in business & product development, from research & analysis, business modeling, supervise for system integration, building strategic alliance with partners and project managerial up to project tracking management

Responsible for product development, market strategy development, promotional event, branch opening and marketing analysis, new product development and create new channel with third party in term of join promo or promotional marketing program.

Responsible for developing and building strategic business, give support to all branches, coordination and generate analysis report from financial aspect to monitoring business growth also give support for technical and marketing issues

Responsible in control daily operational, staffs supervising, develop good relation with customer, local vendor, media also handling customer complain issues, local network maintenance, conduct marketing plan and achieve sales target.

Manage call center team shift and generate analysis from incoming calls traffic (trouble ticketing). coaching staff, provide report and manage customer complain both direct or indirect and maintain KPI’s for Call Center Dept (service level figures).

Responsible for maintain & services to every customer with reference to technical problem, accept calls in and visits to customer premises also role as internal helpdesk and involved for sales support activity (pre-sales).

Responsible for processing data and generate accurate report of business process applications, at the same time responsible in maintaining LAN and computer peripheral (IT Help Desk)