Herman Taljaard Email and Phone Number

As part of the Advisory & Transformation team I focus on working closely with executive level stakeholders in the Enterprise, Federal and State Government markets. A key part of my role is to fully understand the strategy and vision of the organisation and to align that with the ServiceNow platform and the outcomes we can deliver. I work closely with our sales and pre-sales teams to help scope out the high-level strategic solutions for our customers as part of the digital transformation roadmap aligned with the customer’s vision and expected outcomes.

The rapid growth of Enable required the formalisation of a solution consulting and pre-sales function within the organisation and I took on the challenge in August 2021 to create a structured and managed solution consulting team. Prior to the establishment of this dedicated team, we relied heavily on our delivery teams to assist with pre-sales and this often created resource conflict between pre-sales and billable activities. This also resulted in higher pre-sales costs. Another key part of my role was to take the leading role in presenting ServiceNow’s capabilities to executive level stakeholders in the public and private sector and be the evangelist for ServiceNow and Enable’s solutions.

I established a strong relationship with the Connected Operations team at NowX, the ServiceNow technology incubation division. Enable was one of only three global partners that were on the Connected Operations early adopter program and the only partner in the APAC region. I secured the deal with Dreamworld to implement the ServiceNow Connected Operations product as an early adopter customer in Australia. I was also responsible for the incubation of all other new ServiceNow solutions at Enable to ensure that we can take them to market.

Enable achieved its successful early growth by being a principal lead organisation. Our principal consultants were responsible for business development, sales, project management and delivery. I joined Enable as a Principal Consultant and was promoted to establish and head up a dedicated sales organisation as Head of Customer Success. Based on positive feedback from our customers we specifically framed the role descriptions to focus on customer success outcomes.As Head of Customer Success, I managed a team of Customer Success Managers across Australia to ensure that our customers achieve the outcomes they expect. We followed a consultative engagement process to determine the current state and business issues and provided our clients with the appropriate solutions based on their specific needs. A significant part of our client solutions was based around enterprise service management and digital transformation.

Principal consultant for Enable Professional Services, focusing on delivering enterprise service management solutions and digital transformation initiatives.

Avec was accepted into the ServiceNow Partner Program in late 2014 and I have played a key role in establishing and growing our ServiceNow capabilities in parallel with growing a trusted technology consultancy.

As a management consultant at Fusion Consulting, I have worked closely with several organisations to assist with process analysis, business improvement, and digital transformation. I have assisted with the transformation of financial processing and month-end reporting for a large utility in preparation for a merger. I also worked closely with the asset management team to define new asset management processes using a new technology platform.

Managing relationships with strategic vendors, negotiating contracts, and service delivery teams. I also was instrumental in improving the processes for reporting and management of the support contracts.

Managed the program of work to move the asset management and GIS solution of Western Power from an aging mainframe solution to a state of the art technology solution leveraging the latest asset management and GIS solutions.

Karora Management’s vision is to assist organisations to progress from concept to commercial product or service. Karora will assist you to manage your entire innovation, product management and product marketing process to ensure continuous growth through new products and services offered by your organisation. Karora Management was established in January 2011.

AfriGIS provides Geographical Information Systems (GIS) and location aware solutions to public and private sector customers. Solutions vary from providing data sets of geographical information to software, maps, customised solutions and consulting services.Key achievements:* Designed and implemented a structured innovation management approach to take products and ideas from conceptual design to commercial launch.* Reduced range of fragmented GIS and location aware products and services into a cohesive set of solution offerings.* Established product strategic direction and road maps for each offering, including release cycles.* Designed and implemented revised business models and pricing structures for the various solution offerings.* Transformed development teams in South Africa and Bangladesh into sustainable and cost effective teams for product and solution development.* Established AfriGIS as a key development partner for Apple in South Africa.* Established team of consultants to engage with clients and implement solutions based on core technology.* Designed a comprehensive sales and marketing strategy in conjunction with sales teams and assisted with the negotiation and closing of lucrative deals with corporate customers in South Africa.* Designed several mobile applications for corporate clients to meet their specific requirements for addressing opportunities in the mobile internet market.* Managed client and vendor relationships at executive level.* Served on the Advisory Councils for the Information Systems degree curriculum development for the University of Johannesburg and University of Cape Town

Responsible for establishing and growing the Australasian subsidiary of SourceCode Technology Holdings in Sydney, Australia. Overall profit and loss and general management responsibility for the Australia and New Zealand region.Achievements:• Established distributor in November 2004 and grew business from 2 customers and 1 employee to over 65 customers and 9 employees by December 2008.• Secured a Microsoft Gold Certified Partner status for local subsidiary.• Secured key customers in Australia and New Zealand in Federal and State Government, as well as private sector customers through a consultative sales approach.• Established a strong reseller partner channel in Australia and New Zealand and a strong working relationship with Microsoft in both Australia and New Zealand.• Several K2 based solutions were nominated for Microsoft Partner Awards in 2006 and 2007.

Independent software vendor specialising in continuous availability and disaster recovery solutions for IBM and Microsoft operating systems. I was responsible for the management and development of the global reseller channel.Achievements:• Negotiated and secured OEM distribution deals with software vendors to embed the Vision Solutions data replication technology into their RFID and bar code scanning applications.• Increased annual revenue for the OEM business unit from US$250,000 to US$1.25 million within the first year.• Designed and implemented a global channel marketing program for the Microsoft based solutions across the USA, Europe and Asia Pacific.• Established and managed a global partner channel for Vision’s Microsoft based solutions.

Established the product management discipline to ensure quality product releases.Achievements:• Designed and implemented a structured product management methodology, from requirements gathering to final release, including the restructured team to support the product management methodology.• Designed and implemented a change management program to ensure that the product development and quality assurance teams adopt the revised product management methodology and process.• Implemented a predictable product release methodology to ensure that updates and new versions are released to market at regular intervals.• Delivered an internationalised version of one of the software lines – translated and localised for the Japanese market. Project was completed within 6 months.

IDION provided technology consulting, custom application and software development services to enterprise customers in South Africa and the UK. We Implemented a statistical analysis system for Ernst & Young South Africa to assist the processing of client data gathered by consultants on site.Implemented an automated media and rights management system for the BBC in London to assist with the distribution of syndicated program material requested by other broadcasters worldwide.

Radiospoor is a major provider of cellular and telecommunications services in Southern Africa.

Analysis and review of billing systems and support operational functions

Major provider of Compulsory Third Party insurance in South Africa