With adept knowledge in electromagnetic frequencies, along with sound and vibration therapies, I provide the following:• Build client specific protocols for recovery• Maintain and organize confidential client information• Perform and adhere to safety standards• collaborate with facility marketing expectations• Personalize customer engagement around prioritizing their health and recovery.• Promote services and offerings best suited to clients needs.

A leading cryotherapy and recovery center where overseeing daily operations and service delivery, Isuccessfully:• Encourage expansive business development and marketing efforts, establishing benchmarks ofexcellence around brand promotion and client relationship management.• Manage the team professionally and implement staff development.• Collaborate with the GM to meet goals, create new revenue streams, and increase client retention.• Onboard/Train/Evaluate/Document new hires and current employees.• Provide superior customer service with high customer touch.• Provide ongoing support and mentorship to the company's customer service professionals and technicians, promoting a culture of inclusion, belonging and shared success.• Verify adherence to all safety protocols and regulatory guidelines.• Promote the upselling of ancillary services.• Address and resolve customer service issues and challenges.

Working in a diverse, open and collaborative team environment, I:• Coached and developed my team to provide excellent customer service and create marketing packages while earning World ClassNPS scores.• Worked directly with field marketing and branch managers to problem-solve, meet product adoption goals and train field staff on the Listing Concierge program.• Analyzed weekly staffing and sales numbers to ensure the team was appropriately staffed.• Partnered with outside social media and print vendors to troubleshoot issues and support agent marketing.• Consistently drove process improvements based on coordinator and agent feedback.• Led a team of four to successfully launch the Listing Concierge real estate marketing program to four new markets.• Adeptly handled escalated customer service issues and provided solutions daily.• Managed and grew relationships with field marketing, large real estate teams, individual real estate agents and vendors in assigned regions.• Created up to 10 multi-channel marketing campaigns per day to support real estate agent marketing efforts.

Adhered to the requirements and standards of Scott's Seafood through key Administrative duties.Also see administrative duties and skills.• Maintained inventory of the restaurant and catering offices. • Maintained office readiness and work flow for a productive day.• Proficiencies entailed Work, Excel, Power Point.• Procured documents and meeting notes for staff and restaurant management. • Optimized work flow and communication.• Enhanced safety protocols and restaurant safety standards. • Offered direct administrative support to the company president and CEO. • Offered heavy lifting and equipment maintenance.• Staged events.• Designed menus and other catering materials for weddings, formal, and informal events featured at the facility.• Took on new responsibilities promptly with timely conclusions.

As the marketing liaison for Feathered Follies, it was my responsibility to align with the business owner to ensure strategic sales and targeted marketing of the business. • Offered community outreach and engagement for facility support.• Developed marketing collateral for cross promotional platforms.• Managing the social media platforms.• Fostered relationships for exceptional customer service.• Maintained a safe client and employee environment.• Educated client and employees on safety practices.• Promoted animal husbandry and well being.• Successfully rehoused 6 birds.• Educated clients on bird care, safety, and body language.

• Drove sales in assigned areas.• Ensured membership growth.• Ensured proper personnel procedures were followed for selection and recruiting, record retention, and training purposes.• Managed Facility operations on all ends.• Offered direction and guidance to Associates on proper member services and approaches for retention.• Oversaw and enforced the execution of food safety standards, cold chain compliance and food merchandise quality.• Oversaw the implementation of, and participated in community outreach programs.• Provided supervision and development opportunities for associates.• Worked as part of the management team to ensure all operating procedures were being conducted.

• Operated 2 business locations.• Opened 3 new locations.• Trained 20 new employees.• Assured quality standards and preparations were met or exceeded throughout the week.• Fostered excellent client relationships for enhanced customer service.• Provided product auditing.• Collaborated with team and management to help community.• Supervised a team of 5-6 individuals.• Fostered healthy and respectful team environments and engagement.• created a fun loving and entertaining customer experience for a one-of-a-kind customer experience.