Herman W. Email & Phone Number

Draper, Ut, Us

HealthEquity is a 5000-member publicly traded financial and healthcare company that is the industry’s #1 HSA administrator. While directing all IT, I drove the organization’s transition from traditional on-premises to a cloud environment.Throughout my time here, I executed application rationalization and consolidation projects. For instance, I retired 2 out of 5 data centers, combined 4 Salesforce instances, and shifted ERP processes from Sage and QuickBooks to NetSuite. Doing so enabled me to accelerate customer-facing operations, decrease multimillion-dollar expenses, and boost the efficiency of the corporate IT infrastructure.Additionally, I introduced substantial improvements to enterprise data management protocols. By eliminating data silos, I solidified data organization and security policies and initiated the accurate forecasting of new market opportunities and client retention metrics. On the same note, I enhanced data federation by devising SOPs on masking and access control, mitigating risk and increasing the security of client data as a result.I secured buy-in for business-wide digital transformation initiatives by employing a storytelling approach to communicate my vision across stakeholders, employees, and the C-suite. Then, I cultivated a data-driven mindset across cross-functional teams by conducting town hall, skip-level, and small group meetings on future goals and KPIs.SELECTED ACCOMPLISHMENTS:- Drove workforce optimization by establishing a hybrid team across application, network, and help desk operations.- Built visibility by mitigating data silos; enabled accurate forecasting of market penetration and client retention KPIs.- Pioneered the transition of ERP processes from multiple Sage and QuickBooks instances to NetSuite.

I established this business to provide consultation to CIOs and their direct reports in startups as well as Fortune 200 organizations. While doing so, I nurtured trust-based relationships with clients to deliver best practices on IT strategy, assessment, large-scale project delivery, and scalability. Some of my key projects are mentioned below:1. I conducted strategic assessments on a client’s IT network, collaboration, program management, and operating and support models. Then, I delivered recommendations to strengthen the infrastructure’s reliability and resiliency. Specifically, I suggested measures to enhance KPI monitoring and reporting, forecast potential issues, and implement future-proofing by deploying next-gen solutions. I also expanded Okta and Duo Security functionalities entailing SSO, RBAC, and geofencing. Ultimately, I helped the client establish a sustainable tech ecosystem.2. I enabled an insurance company to identify the optimal schedules and strategies to acquire and onboard its privately funded startups. To this end, I assessed its complete IT architecture and designed a governance framework based on key metrics.3. I supervised the consolidation and migration of telephony operations across 600-700 offices to the cloud. Similarly, I formulated SOPs on system management and support across 12 offices and 400 conference rooms globally.Key

San Francisco, California, Us

At this worldwide retailer, I consolidated and enhanced store and ecommerce experiences for customers by implementing technology initiatives. As an example, I initiated mobile sales enablement across 1,000+ stores. As the product owner, I oversaw the entire project lifecycle from R&D to introduction and scaling.Besides introducing a big-data-based customer engagement platform, I launched state-of-the-art Ship from Store functionalities and applications, strengthening consumer loyalty as a result.In addition, I transitioned the internal POS system to a cloud-based platform, enhancing the security, efficiency, and scalability of the solution supporting 2,700 stores. I also simplified customer transactions by launching chip-and-PIN across 17K credit card terminals in all stores.Apart from overseeing 15 direct and 550 indirect reports, I collaborated with operations, engineering, and leadership teams during this role.

San Francisco, California, Us

Here, I furthered an increase in yearly revenue from $800M to $2.1B by building and expanding the ecommerce infrastructure across 6 brands. Ultimately, I ensured 100% service availability during critical business days and 99.8% YOY availability in a high-volume environment of 1,000 transactions per minute.One of my key achievements was redefining the relationship model with managed service providers. Specifically, I retained high-value MSPs, initiated the ownership of processes and technology, and devised a staffing framework guided by internal leadership. I established Level 1 and Level 2 monitoring and support teams to maintain ecommerce applications and infrastructure, cutting $1.5M in yearly costs as a result.At this position, I delivered real-time visibility to the executive team by designing a dashboard on organization-wide KPIs. I also deployed a disaster recovery plan for ~24 mission critical database.

San Mateo, Ca, Us

Full accountability for the overall strategy and support of technology acquisition, integration, and infrastructure. Responsible for the architecture, development, and execution of strategic IT initiatives across the organization. Provided direction and vision for the activities and staff of a multi-site Corporate Information Technology Group, with responsibility for four key functional areas: Corporate Applications, Info Sec, ASP Services, and IT Operations.

San Jose, Ca, Us

As a member of the IT Executive Leadership, led team responsible for Global Systems Administrations, Application Administrators, DBA, Telephony, Client Services, Asset Management, Helpdesk Teams, and Production Control. Focused on contract negotiations, infrastructure architecture, process, people development, and application deployment and availability. Built a Global IT Infrastructure and Operations organization of focused on the successful planning, design, and execution of all IT operations activities. Key member of the IT Leadership Team that implemented the Oracle eBusiness Suite for ERP, Onyx and Kanisa for Customer Care, and Salesforce.Com for Sales; team was also responsible for the deployment of a new and innovative eCommerce web site, driving significant growth in eCommerce business.

San Mateo, Ca, Us

Responsible for development and management of the corporate IT team. Identified, recommended, developed, and implemented cost-effective technology solutions across the organization. Owned the architecture and development of a robust IT infrastructure for software development, quality assurance, and technical support, increasing product quality, facilitating issues analysis, and improving ability to support multiple products and service customers. Managed software development lab and facilities; responsible for asset procurement and tracking/management.

Us

Senior member of the IT Leadership Team, ensuring system solutions were aligned with business objectives. Successfully integrated 8 corporate acquisitions while maintaining infrastructure growth and stability that allowed Peregrine to execute business operations in a consistent and timely manner.