Herman "D" Williams Email & Phone Number

I provide front-line support (help desk, issues resolution, and projects) and administer the technology solutions of the organization’s multiple locations, ensuring the continuous, proper functioning of the Agency’s information technology systems. I serve as the primary point of escalation for ongoing situations, or issues that cannot be resolved with standard solutions, by other help desk team members.Provide second, and third, tier help desk support for a desktop computing environment, agency management system, productivity tools, and other systems, networks, and peripherals.Proactively initiates tasks/projects to improve desktop computing environment and advises management and senior staff on desktop and mobile solutions.Serve in a leadership role, mentoring Help Desk Analysts, providing support, training, and guidance, ensuring effective growth in their understanding of the desktop computing environment, as well as their ability to accept greater responsibility.Responsible for monitoring the helpdesk ticketing system, taking ownership of tickets, issue resolution, and assigning/escalating tickets to other colleagues as required.Assist in initial and advanced installation and configuration of hardware and software used in the desktop computing environment, as well as mobile devices.Perform advanced remote and local desktop hardware, software, and printer installation, maintenance, and support.Provision and administer user accounts in Active Directory and other systems.Assist in training colleagues to maximize their effective use of technology to accomplish organizational objectives.Perform advanced mobile device support.Responsible for the management of the corporate cellular phone program including, but not limited to, device ordering and configuration, replacement, administration, and funds collection as applicable.Assist in the development and implementation of procedures to guide colleagues in the use of hardware and software.

Oklahoma City, Oklahoma Area

Currently overseeing graphic design, including logo design, web composition, and marketing material design in addition to providing support for flash animation and video/sound editing

Oklahoma City, Oklahoma Area

It has been said that our house is our castle, in the days of knights and castles, the nobles needed to protect their estates so they built large walls around their assets, these walls served as protection against marauding bands, what serves as the walls today is insurance, and I am here today to help you build that wall, to protect your assets like your home and auto, but more importantly, as your personal agent, I am here to make sure your walls are not too high on one side or too low on another, I am here to make sure that you are not over-insured and under-protected

Oklahoma City, Oklahoma Area

* Provide strategic and tactical direction and training to junior expeditors * Maintain data integrity on claims by adjusting, expediting, or cancelling requests * Provided direct communication channels between customer, insurance company, scheduling, internal sourcing, and assigned accounts* Managed delivery of claims through communication and collaboration with account reps and internal departments on a daily basis in order to maintain satisfactory customer service levels* Provided effective troubleshooting of claims issues pertaining to appointments, and collaborated with the appropriate internal sources to ensure issues were resolved with 100% customer satisfaction. * Generate, organize, and send out data reports when required* Recognized for 95% claims processing acceptance

Oklahoma City, Oklahoma Area

* Insurance Agent* Sold Accidental Death, Life, and Health Insurance

Oklahoma City, Oklahoma Area

* Inbound Sales Representative for Employee Purchase Division* Process all orders for companies with employees who participate in employee discounts through Dell * Meet sales quotas * Communicate with customers via email and telephone

Bachelors, Web Page, Digital/Multimedia And Information Resources Design, Gpa 3.36

Activities and Societies: Web Graphics Design Dean’s honor roll first, and third semesters

Associate, Information Systems Administration, Honor Roll 2007-2008

Activities and Societies: Honor Roll I received an Associate Degree in Information Technology, Information Systems Administration