Hermes Duarte Email and Phone Number
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- 15+ years of Service Desk and Administration IT experience, working with small to medium-large businesses.- Possess the ability to effectively troubleshoot, diagnose, identify, and resolve problems and issues related to both hardware and software.- Experience working with cloud services, tools, migrations, setup, reporting, and configuration.- Knowledge regarding PC Windows and Mac OS, Servers (cloud, hybrid, physical) as well as databases, backups/disaster recovery, networks, security, and compliance.- Actively maintaining knowledge and training of current, new, and emerging technologies, maximizing proficiency with software applications,processes, and IT best practices.- Able to manage various tasks, while preserving a strong attention to detail.- Maintaining strong client service skills, while providing efficient service within required standards.
Charm Diamond Centres
View- Website:
- charmdiamondcentres.com
- Employees:
- 257
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It Systems And Processes LeadCharm Diamond CentresHalifax Regional Municipality, Ns, Ca
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Information Technology CoordinatorPharmachoice Canada Aug 2024 - PresentHalifax, Nova Scotia, Canada- Working out of the eastern office reporting directly to the Vice-President.- Responsible for overseeing and managing PharmaChoice Canada office technology and ensuring that it aligns with business needs and goals.- Providing support in helping PharmaChoice Canada move forward with business technology and enhancing productivity and efficiency.- Lead contact moving forward for training and support, liaising with office management, internal staff, vendors, and internal/external IT team. -
Information Technology ConsultantVision33 Sep 2022 - Aug 2024Halifax, Nova Scotia, Canada- Successfully collaborated with IT team and external vendors to facilitate seamless infrastructure migrations and support to and from cloud servers.- Adept at managing and maintaining Office 365, Teams, EntraID, Azure, and SharePoint environments, as well as server and workstation environments.- Maintaining and supporting ERP and financial systems (SAP, Sage).- Establishing IT security policies and protocols, protecting data, and adhering to applicable regulations and standards.- Excellent rapport with customer service and managed IT Services.- Implementing and enforcing IT security policies and procedures, through AV/Endpoint/Cloud support and deployments.- Remote and onsite (travel) assistance for procurement, installation, and ongoing maintenance of IT assets and services. -
Information Technology AdministratorImp Solutions Jun 2013 - Apr 2022Halifax, Canada Area- Google Cloud Platform Certified (Associate Cloud Engineer)- G-Suite Administrator Certified- Promoted to Tier 2 (Administrator), supporting more than 500 Customers.- Sustained positive rapport with team and clients, while working in a fast-paced environment. - Efficiently performed tasks as required, enforcing company IT policies.- Familiar with monitoring, reporting, and alerting of IT assets and services.- Applied new skills as needed to daily responsibilities to ensure a high level of productivity.- Addressed customer requests, ensuring clear communication, and active listening, to gain full understanding of concerns.- Assisted users, while onsite, as backup, or remote, including IT front line and escalation teams as needed.- Assisted IMP Solutions' start-up of I.T as a service (Managed Services) for small/medium/large enterprise; Developed/advised on tools, tested processes, documented infrastructure, and documented procedures based on ITIL practices- Ongoing Offshore IT support (See Projects)- Developing/Scripting Automation/Monitoring: PowerShell, VBS, AppleScript, UNIX, JAVA, C#.- Performing remote monitoring and management of applications and hardware (Autotask, Continuum, Auvik, N-Central) -
Information Technology Support SpecialistNerds On Site Nov 2011 - Jun 2013Chester, Ns- Created and ran an IT business to serve small and medium businesses in HRM, South Shore, and Annapolis regions.- Installed and supported computer hardware, software and peripherals. - Managed and monitored alerts through managed services and cloud systems (Level Platforms, 365, Google).- Identified areas of improvements both for customers and within the Nerds On Site internal systemsand processes. - Installed and supported Backup management services (on-site/cloud) -
Audio Technologist - ContractHb Studios Feb 2011 - Jul 2011LunenburgVideo Game Audio Integration -
Technical Operations / Channel Partner Support (Latin America/ Caribbean)Acl Feb 2007 - Jan 2011Vancouver, Bc, Canada- Provided technology support and training to Fortune 100 companies- Proven track record of superb front-line and back office server and workstation support for multiple small, medium, and enterprise level customers. - Obtained training and offered support with MS Exchange, Windows Domain, and ERP systems (SAP). - Frequently engaged in managing, responding, and resolving service/incident requests from phone, email, and other tools. - Experienced tracking support incidents and working with service ticketing systems. - Regularly liaised with escalation, IT, and development teams as required. - Provided excellent customer service adhering to company policies and processes. - Performed other duties assigned by the supervisor such as technical documentation, consulting and training.- Bilingual Software Support, attending customers in North and South America.- Global Customer service focus, with experience in financial activities and audit reports.- Huge focus on Network and Database connectivity support as well as Windows/Mac support. -
Acadia Institute For Teaching And Technology (Aitt) / Part-TimeAcadia University 2000 - 2006Wolfville, Ns, CanadaProvided faculty training and support. Performed Database administration and programming/development. MusicPath: C++ program development / MIDI programming
Hermes Duarte Skills
Hermes Duarte Education Details
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Computer Science
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Music Technology
Frequently Asked Questions about Hermes Duarte
What company does Hermes Duarte work for?
Hermes Duarte works for Charm Diamond Centres
What is Hermes Duarte's role at the current company?
Hermes Duarte's current role is IT Systems and Processes Lead.
What is Hermes Duarte's email address?
Hermes Duarte's email address is ma****@****ons.com
What is Hermes Duarte's direct phone number?
Hermes Duarte's direct phone number is (404) 891*****
What schools did Hermes Duarte attend?
Hermes Duarte attended Acadia University, Acadia University.
What are some of Hermes Duarte's interests?
Hermes Duarte has interest in Business Technology, Education, Environment, Sound Design, Science And Technology, Music Technology, Animal Welfare, Cloud Systems, Multimedia Systems, Arts And Culture.
What skills is Hermes Duarte known for?
Hermes Duarte has skills like Databases, Troubleshooting, Cloud Computing, Software Development, Os X, Computer Hardware, Sql, Javascript, Enterprise Software, Windows, Social Media, Strategic Planning.
Who are Hermes Duarte's colleagues?
Hermes Duarte's colleagues are Maryanne Campbell, Wanda Nadeau, Dylan Tosland, Randy Richards, Ken Chapman, Smaragdi Ginakos, Wes R..
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