We aspire to be value-add partners and help organizations improve their operational performance, while also creating a culture of continuous improvement.We partner with managers and employees to identify key blockers to value creation and co-design effective solutions. Our approach is hands-on and based on tested frameworks and practices, adapted to the needs of our client organization. Most importantly, we support our clients during the implementation phase, to ensure the delivery of expected results.We strongly believe that the employees of an organization are crucial to achieve market differentiation and deliver superior customer experience at a competitive price. This is why we help our client organizations develop the necessary internal capabilities, through tailored training and a blended approach to learning. We aim for application and business results, we are not a certification factory.Our consultants are seasoned professionals with international experience spanning from Latin America, to Europe, Africa and the Middle East. We have worked in a variety of business environments, ranging from 100 to over 3000 employees, and with a turnover from 50 million to over 2 billion euros.Our wealth of knowledge and expertise is recognized, often being asked to speak at international conferences on topics related to Operational Excellence, Change Management and Business Transformation.To book a free introductory session to discuss your needs:https://live.vcita.com/site/morphisconsultingYou can also contact us:info@morphisconsulting.comSpecialities: Operational Excellence, Business Transformation, Change Management, Operational Efficiency, Program Deployment, Lean Management, Lean Six Sigma, PROSCI Change Management, EFQM Organizational Excellence, Train-the-Trainer, Project Management, Training Delivery, Consulting, Business Coaching.

A communication platform enabling online store experience, telehealth and remote customer support.AssistBox, has video conference, face verification and chat capabilities, also has the ability to control remote mobile devices. By this capabilities, customers are able to service from anywhere and whenever they want and experts can remotely solve problems, instantly and cost-effectively

Montaje y reparación de cristales en la automociónRed de más de 200 Talleres en EspañaServicios prestados a las Compañías de Seguros y a Particulares50 Talleres propiosCall Center para atención a clientes

Reporting to the regional Chief Marketing and Distribution Officer, led Customer Experience strategy across 28 countries and 13,000 employees within the Mediterranean and LatAM region to promote customer satisfaction, leveraging customer insight to define Customer Experience Strategy, and implementing differentiated customer experiences

Drove differentiation strategy through ensuring the delivery of high quality of service, at minimum cost, leveraging an international and diverse team of change agents, and engendering consistent KPI monitoring to facilitate effective knowledge share and improve proximity management

Developed and implemented Operational Excellence Strategy for the AXA Mediterranean and Latin-American region entities. Reengineered business processes and project management protocols to resolve silo mentality and support Quality of Service initiatives. Managed Six Sigma resource team securing a target of 17M€ Project Net Income at regional level

Successfully built up business process management initiatives to create sustainable self-sufficient improvement programmes, leading Black Belt projects and initiating internal talent management programme

Led Six Sigma transformation programme (AXA Way) within the entity working closely with key stakeholders to win hearts and minds exercise and identify and scope out potential project opportunities