An accomplished Cloud Engineer with more than ten years’ experience assisting TRAX USA, NICE Systems, HomeCenter Sodimac Colombia and Teleperformance among other companies to keep continuously updated their technical support processes and accomplishing successfully the target of their projects. Skilled in telecommunications, electronic designs (analog and digital), networking, telephony systems, conducting the ITIL framework to implement best practices and recommendations for IT services management, with a process management approach. Possessing a proven track record of successfully supporting multiple technologies and diverse customers in Colombia and the U.S. Committed to continuous personal development including, but not limited to, a Bachelor of Electronics Engineer, ITIL framework certification and networking management. Seeking a challenging role, where all skills and experience can be used to a positive effect, anywhere.
Listed skills include Bilingual, Ip, Ccna, Oracle, and 14 others.