Hernan H. Email & Phone Number

Ridley Park, PA, US

Washington, DC, US

• Full time role with Lynker Corporation and positioned at NOAA.
• Prepare, Plan, and Deliver projects using project management methodologies across the entire project lifecycle, from kick-off call, project planning, requirements gathering, project delivery, and project closure.

Austin, Texas, US

• Prepare, Plan, and Deliver projects using project management methodologies across the entire project lifecycle, from kick-off call to requirements gathering, to planning and project delivery, through project closure.
• Work w/Cisco Engineers & customer to document project requirements
• Define and collect technical data points required for Project success Cost Estimation and Project Planning
• Develop a Project Plan to define level of effort, dependencies to complete project efforts
• Work with Cisco Engineers to establish critical path
• Document Project Assumptions, Issues and Risk

Mountain View, CA, US

• Full time role with Insight Global and positioned in Google Fiber.
• Prepare, Plan, and Deliver projects using project management methodologies across the entire project lifecycle, from kick-off call to requirements gathering, to planning and project delivery, through project closure.

Philadelphia, Pennsylvania, US

• Full time role with Insight Global, LLC and positioned at Aramark.
• Provide direction and leadership to infrastructure project team members to ensure multiple IT projects are delivered on-time, on-budget, and produce committed business results; and to act as an informal mentor to peers.
• Projects worked on require and revolve around all aspects of standing up a network
• Hands-on experience with networking and understanding of the technologies involved.
• Plan, execute, and finalize projects according to strict deadlines and within budget.
• Coordinate efforts of team members and other third-parties to deliver projects according to plan.

Wilmington, Delaware, US

• Built successful client relationships with external and internal directors and managers, ensuring all business needs were met.
• Design technical developments with technical team
• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Contributed to team effort by accomplishing related results as needed.
• Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Wilmington, Delaware, US

• Managed Data Center Buildout and Deployment.
• Managed Freedom Mortgage NOC Buildout and Deployment.
• Worked on configuring Cisco ASA for VPN’s, NAT, and Remote Access.
• Worked on upgrading Cisco ASA firewalls to new 5545’s so that load balance is enabled to increase throughput and capacity for remote access users.
• Configured data and voice VLANs.
• Configured physical network interfaces.

Boca Raton, Florida, US

• Part Time Weekend Support***
• Serve as first point of contact for customers seeking technical assistance over the phone, alert console, ticket system and/or email.
• Perform programmed Daily System Health Checks every two hours.
• Monitor all systems (SolarWinds, Xymon, Alert Console, SharePoint) and ensure their healthy and stable operation.
• Walk the customer through the problem-solving process, ensure the incident has been solved and properly train client where appropriate.
• Identify and suggest possible improvements on procedures.

• Perform physical audits and ensure the Service Manager database is updated and accurate.
• Schedule changes and associates with current outages or problems.
• Maintain full register of assets of servers and network equipment within NRO GLIC data center.
• Perform cycle started tasks as needed and ensure scheduled cycling occurs on time.
• Implement after-hours and emergency RFCs with help from level III technician(s).
• Assist level III technicians in handling various problems and/or assignments.

Mahwah, NJ, US

• Migrated end users' computers from Windows XP OS to Windows 7 OS.
• Responsible for interfacing with end users, assuring proper receipt to certify qualification of machine upgrade before migrating end user from Windows XP to Windows 7.
• Performed imaging, data transfer and checking application loading to assure complete process while performing quality assurance test on applications before being packaged.
• Troubleshooting and upgrading laptops, desktop.
• Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process.
• Imaging, data transfer and checking application loading to assure complete process.

• Co-managed the Guardian Life Insurance Company Data Center decommission project
• Hardware decommission that included the removal, documentation, inventory, shipping and delivery of Virtual Library Tapes, Hard Drives, CISCO Servers, IBM servers, CISCO routers, cabin racks, BlueCoat Security and.
• Identify and schedule servers, server cabinets and network devices for decommissioning.
• Locate all software licenses for servers and network devices.
• Cancel all maintenance and software contracts for servers and network devices.
• Ensure the backup of all data.

• Period III 2012 – September to December, Networking I Section 1801 (Cisco based curricula), Electronic Principles Section 1901
• Period I 2013 – January to April, Algorithms & Diagrams Section 0701, Networking II Section 1801 (Cisco based curricula), Electronic Principles Section 2001.
• Period II 2013 – July to August, Electronic Principles Section 1901.
• Responsible of being an example of good conduct, ethics, morality, and values to transmit knowledge through various teaching techniques, provide student evaluations and grades on time, keep students interested, focused.

Luxembourg, Luxembourg, LU

• Provide periodical preventive and corrective maintenance to personal computers, servers (Dell PowerEdge T620, T310), routers (Cisco Routers 2800 series), Cisco Switches (Switches 2960, 2950, 9880 series).
• Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Provide internal clients the best and effective IT Support and complete network troubleshooting and setup service during difficult situations in the less amount of time possible.
• Maintained network performance by execution of network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Accurately document instances of software or hardware failure, repair, installation, and/or connectivity problems.
• Installing, setting, and configuring Cisco routers, switches, patch panels, LAN networks, local users and network users.

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Ciences