Hernan H. Email & Phone Number

Ridley Park, Pa, Us

Washington, Dc, Us

Full time role with Lynker Corporation and positioned at NOAA.• Prepare, Plan, and Deliver projects using project management methodologies across the entire project lifecycle, from kick-off call, project planning, requirements gathering, project delivery, and project closure.

Austin, Texas, Us

• Prepare, Plan, and Deliver projects using project management methodologies across the entire project lifecycle, from kick-off call to requirements gathering, to planning and project delivery, through project closure Requirements Gathering• Work w/Cisco Engineers & customer to document project requirements • Define and collect technical data points required for Project success Cost Estimation and Project Planning• Develop a Project Plan to define level of effort, dependencies to complete project efforts• Work with Cisco Engineers to establish critical path• Document Project Assumptions, Issues and Risk • Assist in creation of quote to be provided as a cost estimate to Customer Implementation Support Lead/Support implementation cutovers • Define and follow escalation plans• Document issues and lessons to be learned• Communicate project status as required and provide bi-weekly status report for all projects• Work to coordinate multiple teams to deliver successful project changes• Work weekends and off hours for implementations Project Financials Setup, Tracking, and Closure• Establishing initial Project Budgets• Establish project meetings with customer/team and send meeting minutes after each• Perform Cost Forecasting• Perform Risk Management -- Calling out risk to the client and discussing mitigation • Track Financial Health of Project• Follow Cisco Business Policy throughout lifecycle to project closure Deliver Projects

Mountain View, Ca, Us

Full time role with Insight Global and positioned in Google Fiber.• Prepare, Plan, and Deliver projects using project management methodologies across the entire project lifecycle, from kick-off call to requirements gathering, to planning and project delivery, through project closure.

Philadelphia, Pennsylvania, Us

Full time role with Insight Global, LLC and positioned at Aramark.• Provide direction and leadership to infrastructure project team members to ensure multiple IT projects are delivered on-time, on-budget, and produce committed business results; and to act as an informal mentor to peers.• Projects worked on require and revolve around all aspects of standing up a network• Hands-on experience with networking and understanding of the technologies involved.• Plan, execute, and finalize projects according to strict deadlines and within budget.• Coordinate efforts of team members and other third-parties to deliver projects according to plan. • • • Defined project objectives and oversee quality control throughout its life cycle.• Lead infrastructure upgrades and develop high level upgrade road map detailing time/resources/finances for analysis, procurement, and deployment.• Phases of upgrading racks of servers, SAN arrays, backup drives, and network devices.• Develop detailed plans for the hardware transition including unit, system, and user acceptance testing.• Work directly with technical delivery leadership to ensure that initiatives are shaped up and ready for execution.• Manage scope and related change management processes.• Proactive engagement with technical delivery leadership to ensure commitments remain stable and mitigate where needed.

Wilmington, Delaware, Us

• Built successful client relationships with external and internal directors and managers, ensuring all business needs were met.• Design technical developments with technical team• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.• Contributed to team effort by accomplishing related results as needed.• Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets.• Help the organization’s processes remain legally compliant• Improve the existing procedures for outgoing and incoming resources and track inventory for the warehousing department.• Completed projects by coordinating resources and timetables with user departments and data center.• Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Ensuring all operations are carried on in an appropriate, cost-effective way.• Implement software life-cycle methodology.• Document all estimates, project statuses, and project completion paperwork.• Develop and maintain information technology plans which outline project status individual tasks, milestones, completion estimates, and resource allocation.• Formulate strategic and operational objectives• Research ways to increase quality of customer experience and service.• Work with technical team to brainstorm new test ideas for technical projects.

Wilmington, Delaware, Us

• Managed Data Center Buildout and Deployment.• Managed Freedom Mortgage NOC Buildout and Deployment.• Worked on configuring Cisco ASA for VPN’s, NAT, and Remote Access.• Worked on upgrading Cisco ASA firewalls to new 5545’s so that load balance is enabled to increase throughput and capacity for remote access users.• Configured data and voice VLANs.• Configured physical network interfaces.• Configured secure access to the switch.• Configured network management parameters.• Configured all network addressing.• Configured AnyConnect VPN tunnels.• Configured Clientless Portal for remote user access.• Configured port security based on the design phase of the project.• Configured Two ISP’s BGP access utilizing HSRP for redundancy and quick convergence.• Configured two Wireless networks. One utilizing 802.1x PEAP authentication through Radius and the other standard WAP-2 PSK authentication. The “Guest” network completely isolated from the clients network.• Configured SNMP for network monitoring.• Rack and stack multiple • Configured Failover on the ASA’s for seamless redundancy.• Solarwinds Install and modification.• Network monitoring and support utilizing applications such as Cisco LMS, Cisco Prime Infrastructure and ReadSeal. Solarwinds and Spiceworks.• Day to day troubleshooting cisco and HP devices including cisco Cisco ASA 5500-X Series with FirePOWER Services, HP 3800, HP 2920, and Cisco WAP321.• Perform Other job-related duties as assigned.

Boca Raton, Florida, Us

***Part Time Weekend Support***• Serve as first point of contact for customers seeking technical assistance over the phone, alert console, ticket system and/or email.• Perform programmed Daily System Health Checks every two hours.• Monitor all systems (SolarWinds, Xymon, Alert Console, SharePoint) and ensure their healthy and stable operation.• Walk the customer through the problem-solving process, ensure the incident has been solved and properly train client where appropriate.• Identify and suggest possible improvements on procedures.• Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets using Footprints.• Manage and meet customer expectations with regards to their resolution time-frame and status.• Generate reports on daily basis – number of tickets opened/closed, current status of tickets, customer impacts, root cause analysis documents, and other reports as applicable.• Escalate to proper teams (Network, Server, Service Desk, DevOps, etc) and manage phone bridges as required.

• Perform physical audits and ensure the Service Manager database is updated and accurate.• Schedule changes and associates with current outages or problems.• Maintain full register of assets of servers and network equipment within NRO GLIC data center.• Perform cycle started tasks as needed and ensure scheduled cycling occurs on time.• Implement after-hours and emergency RFCs with help from level III technician(s).• Assist level III technicians in handling various problems and/or assignments.• Retrieve score card information and update appropriately.• Assist and participate in business recovery plan and testing.• Perform preventative maintenance on data center according to schedule and ensure effective working of mechanical building systems.• Maintain inventory for equipment keep records of warranty for all tools and equipment.• Monitor all electronic communications.• Create and update incident/problem tickets to handle requests, amends, failures, tasks, etc. for all platforms.• Prepare offsite tapes and ensure tape media is accounted for, packed up and ready for offsite.• Monitor all physical and environmental systems in the data center (servers, AC units, UPS’, generator, dry cooler, fire alarm systems, etc..) and report any alarms, alerts or messages to supervisor,• Investigate all late jobs to determine problems with job/schedule and report problems to level III technician(s).• Assist in performing scheduled and emergency IPLs, creating and documenting department procedures.• Monitor all mainframe and distributed systems reporting any abnormal conditions through change/problem management system.• Communicate status of reported problems and/or requests to relevant team members and escalate problems as necessary.• Contact vendors for required maintenance and ensure timely resolutions are provided.• Perform other job-related duties as assigned, always ensuring department SLAs are met or exceeded.

Mahwah, Nj, Us

• Migrated end users' computers from Windows XP OS to Windows 7 OS.• Responsible for interfacing with end users, assuring proper receipt to certify qualification of machine upgrade before migrating end user from Windows XP to Windows 7.• Performed imaging, data transfer and checking application loading to assure complete process while performing quality assurance test on applications before being packaged. • Troubleshooting and upgrading laptops, desktop. • Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process.• Imaging, data transfer and checking application loading to assure complete process.• Provided end user support to laptop and desktop users in Ann Taylor.• Provide the proper documentation of every machine removed, deployed, application need by end user, sign-offs, and builds for tracking and future troubleshooting purposes.

• Co-managed the Guardian Life Insurance Company Data Center decommission project• Hardware decommission that included the removal, documentation, inventory, shipping and delivery of Virtual Library Tapes, Hard Drives, CISCO Servers, IBM servers, CISCO routers, cabin racks, BlueCoat Security and switches.• Identify and schedule servers, server cabinets and network devices for decommissioning.• Locate all software licenses for servers and network devices.• Cancel all maintenance and software contracts for servers and network devices.• Ensure the backup of all data.• Disconnect servers, mainframes and network devices from network.• Remove subnets, firewalls and other associated software from servers.• Remove server from rack to erase for asset recovery or destruction. • Ensure the erase server disks and save documentation.• Create and update dossier of all documented processes.• Responsible of overviewing the process of data wiping tools and physical destruction, software-based data erasure, hard drive degaussing, removing server cabinets, destroying of all servers and network devices.

• Period III 2012 – September to December, Networking I Section 1801 (Cisco based curricula), Electronic Principles Section 1901• Period I 2013 – January to April, Algorithms & Diagrams Section 0701, Networking II Section 1801 (Cisco based curricula), Electronic Principles Section 2001.• Period II 2013 – July to August, Electronic Principles Section 1901.• Responsible of being an example of good conduct, ethics, morality, and values to transmit knowledge through various teaching techniques, provide student evaluations and grades on time, keep students interested, focused and motivated in the development of extracurricular activities and studies. Manage class discipline, respect and develop an open communication environment between student and professor while providing knowledge through expertise in the field of Information Technologies and Communication in the areas of Networking and Electronics.

Luxembourg, Luxembourg, Lu

•Provide periodical preventive and corrective maintenance to personal computers, servers (Dell PowerEdge T620, T310), routers (Cisco Routers 2800 series), Cisco Switches (Switches 2960, 2950, 9880 series).•Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.•Provide internal clients the best and effective IT Support and complete network troubleshooting and setup service during difficult situations in the less amount of time possible.•Maintained network performance by execution of network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.•Accurately document instances of software or hardware failure, repair, installation, and/or connectivity problems.•Installing, setting, and configuring Cisco routers, switches, patch panels, LAN networks, local users and network users.•Manage and ensure optimal operation of all network hardware and equipment.•Collect data in order to evaluate the network’s or system’s performance making the system work enhanced and faster.•Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.•Responsible for LAN and WAN technologies including pre and post migrations in distinct data centers.•Establish network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections, design and implementation projects.•Responsible for maintaining and updating asset register when new equipment is installed, moved or disposed of, or transferred from another customer organization, in line with Inventory & Computer Equipment Disposal Policy.•Built successful client relationships with directors and managers, ensuring all business needs were met.

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Ciences