Hernan Serna Email & Phone Number

Colombia

Bogotá D.C., Colombia

• Create SW and customization requirements.
• Prepare all required documentation in homologation processes.
• Manage customer requirements and ensure that all requirements are implemented in products.
• Perform internal validation testing of software releases and issues report.
• Prepare the homologation samples and delivery to customer.

Bogota, Colombia

• Responsible of the Colombia operation in Movistar homologation process.
• Planning, technical control and follow-Up in all field test activities executed by outsourcing.
• Workload weekly planning.
• Outsourcing resources optimization.
• Quality assurance and effiency in services executed by outsourcings.
• Test reports approval.

• Planning, technical control and follow-Up in all field test activities executed by outsourcings in Latin America North. (4 Outsourcings)
• Definition and implementation of management indicators in Field Test outsourcings.
• Expenses approval and budget control in PFE LAN (Product Field Engineering Latin America North).
• Workload weekly planning.
• Outsourcings resources optimization.
• Quality assurance and effiency in services executed by outsourcings.

Colombia

• Coordinate process of handsets homologation in CDMA and TDMA.
• Results evaluation and making decision for handsets approval.
• Performing of technical test in RF (Field tests), laboratory test and user interface.
• Creation and actualization of PRL (Preferred Roaming List) for BSC.
• Feedback with the handsets vendors about the homologation process and issues.Accomplishmento Creation of the Handsets Evaluation Area and CDMA handsets homologation process implementation. Honored with Bellsouth.