Gian Hernandez Email and Phone Number
Gian Hernandez work email
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Gian Hernandez personal email
With a foundation in Mechanical Engineering, complemented by a Google Data Analytics Certificate, I've honed my problem-solving skills to excel as a Planning Executive at T&P𝑚. My core competencies lie in data-driven strategies, campaign management, and effective communication across teams to ensure the success of EU-wide campaigns for EA Games.My background in Quality and Compliance at Big Motoring World Group has equipped me with a keen eye for process optimisation, empowering me to foster team collaboration and innovation.
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Planning Executive (Ea Games)T&P𝑚 May 2024 - Present• Working on the EA Games account to plan and activate campaigns across the EU.• Communicate effectively with other teams such as the creative team to ensure the timely delivery of assets.• Keep track of budgets and financials concerning the campaigns.• Provide performance reports on campaign activity (weekly and post-campaign).• Accurately input data and information into trackers (budget trackers, PO trackers, planning trackers).• Attend client meetings and serve as a point of contact for clients, vendors and other markets.
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Call Quality And Compliance LeaderBig Motoring World Group Sep 2023 - May 2024• Analyse Call Centre data to identify trends and patterns, which are used for things like training.• Create dashboards using Excel to visualise and track agent performance.• Ensure all report deadlines are met and submitted to internal stakeholders.• Update pre-sales processes by implementing company policies in the QA criteria.• Serving as a Key Stakeholder and leading the implementation of Conversation Analytics.• Remodelled the QA and Compliance Department by defining processes and procedures.• Created an internal knowledge base for the Call Centre. -
Call Quality And Compliance AssistantBig Motoring World Group Feb 2023 - Sep 2023• Awareness of company procedures.• Used a CRM to monitor agents.• Effective use of Excel to track the performance of agents and using Office 365 to deliver material for one-on-one meetings with agents to boost scores and productivity.• Awareness of FCA Rules and Regulations on the Automotive Industry, with certificates from I-Comply.• Ability to problem solve with minimal input from managers.• Develop monthly QA performance reports• Provide support for day-to-day tasks.
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Call Center (Pre-Sales) AgentBig Motoring World Group Aug 2022 - Feb 2023- Answer inbound calls regarding any customer enquiries.- Maximise sales by booking appointments from leads.- Answer customer enquiries via live chats and emails.- Knowledge of FCA and Company policies.- Deliver excellent customer service, which was demonstrated by consistently being in the top 3 of the monitoring leaderboard.- Deliver high workload, which was demonstrated by being in the top 3 of the call centre leaderboard (points calculated based on workload).- Conflict resolution to handle customer complaints.
Gian Hernandez Education Details
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Mechanical Engineering -
Mechanical Engineering
Frequently Asked Questions about Gian Hernandez
What company does Gian Hernandez work for?
Gian Hernandez works for T&p𝑚
What is Gian Hernandez's role at the current company?
Gian Hernandez's current role is Planning Executive for EA Games | I-Comply and Google Certified.
What is Gian Hernandez's email address?
Gian Hernandez's email address is gi****@****d.co.uk
What schools did Gian Hernandez attend?
Gian Hernandez attended City, University Of London, Coursera, University Of Greenwich.
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