Anna Margarita Hernandez Email & Phone Number

Metro Manila, Philippines

Taguig, National Capital Region, Philippines

Deployed at one of the largest insurance companies in the Philippines under Transformation Experience Design with the following responsibilities:• Supporting the digital payment adoption plan by collaborating with diverse business units to collect and analyze data to create informed and impactful strategic decisions for users.• Designing and writing for customer-facing materials —infographics, forms, and matrices— focusing on making complex information accessible and user friendly.• Presenting design decisions to different business units and stakeholders.• Documenting different design requirements and design decisions.

• Led and conducted user research on each project to understand game demographics, motivations, and behaviors, driving design strategy and player experience.• Created and maintained comprehensive UX game documentation, including style guides, design systems, user flows, screen flows, and microcopy guidelines.• Collaboratively working with cross-functional teams (from product owners, engineers, artists, to game designers).• Designed the game’s UI mock screens and created functionable prototypes through Figma.• Presented design decisions to different stakeholders.

• Conducted user research (interviews, usability testing, UX audits, competitive analysis) to enhance the product experience for both customer and developer users.• Designed user flows, wireframes, and prototypes, delivering solutions tailored to stakeholder needs.• Partnered and collaborated with developers to ensure thorough documentation and a seamless design handover.

Manila, National Capital Region, Philippines

• Handled and maintained the Success Factors Learning Management System (LMS) of the company.• Responded to the requests and inquiries related to LMS of both internal and external employees and relevant stakeholders in an accurate and timely manner.• Provided quality customer service for all employees and relevant stakeholders for their queries and requests.

Ncr - National Capital Region, Philippines

• Maintained, updated, and validated all bank employee information in the company’s Human Resources Information System (HRIS) and their 201 files.• Implemented the employee transfer within the bank and managed the approved plantillas of the different units of the bank.• Conducted the onboarding process, ensured the validity and completeness of the pre-employment requirements of the newly hired employees, and monitored their lacking requirements within 6 months from the date of hire.• Prepared and submitted the new hires and separation reports to various government agencies (PhilHealth and Pag-IBIG).

Ncr - National Capital Region, Philippines

• Administered, interpreted, and encoded aptitude tests• Observed in the group counseling sessions of the students• Assisted the guidance counselors during the career week seminar of the students

Ncr - National Capital Region, Philippines

• Administered, scored, and interpreted psychological tests• Conducted psychological interviews• Conducted group facilitation activities• Written and prepared a case study and psychological reports

Ncr - National Capital Region, Philippines

• Filed 201 files of active employees• Compiled background investigation requirements of active employees• Scheduled and invited potential candidates for testing and interviews• Administered, scored, and encoded aptitude tests of applicants during recruitmentcamps

Ncr - National Capital Region, Philippines

• Administered the UST Entrance Test (USTET) to the examinees• Handled inquires and questions asked by the examinees• Monitored the examinees during the entrance examination

Bachelor Of Science (Bs), Psychology

User Experience Research And Design