Ami Hernandez Email & Phone Number

Austin, Texas

Established in 1983, Quack’s 43rd Street Bakery is the first coffee house in Austin to use locally roasted coffee beans and all natural high quality ingredients. The company products’ feature no trans fats, no preservatives, and no additives. In lieu, of the moderately priced products Quack’s Bakery is highly sought as a wholesale distributor for many popular Austin establishments. The company averages 500k to 1 million dollars in annual revenue and employs a staff of 30 to 35.• Primary role to improve customer satisfaction, improve and maintain operational processes, manage a staff of eight employees in the front of the house area, and resolve customer/ staff disputes. • Managed daily wholesale orders, totaling an average of 60k to 65k monthly revenue (cumulative 180k to 195k) for up to 30 local clients• Performed accounting duties of invoice and check entry, issuing payment checks/credits, and account reconciliation.• Responsible for developing social media marketing and maintaining website content• Successfully performs all front of the house roles as well as provide backup assistance as needed. • Assists in training of new employees on front of the house and/or back of the house duties and responsibilities.• Responsible for daily ordering of bakery perishables and general supplies, as well as ensuring supplies are well stocked/organized.

Austin, Texas Area

Established 1993, Russell’s Bakery offers a welcoming atmosphere for locals to come and enjoy coffee, pastries, and a full lunch menu featuring freshly made signature sandwiches. Russell’s takes pride in showcasing local art and providing consumers with custom made cakes. The company averages 500k to 1 million dollars in annual revenue employing a staff of approximately 10 to 19.• Responsible for managing a staff of 14 employees (FOH & BOH), providing training, monitoring new hire performance, and generating weekly staff schedules.• Improved general customer satisfaction by developing and enforcing strict front of the house rules and regulations.• Responsible for managing wholesale clients’ and customers’ orders up to $80,000 per month (cumulative 320K).• Performed additional job positions during high demand periods and assisted owner as necessary.• Optimized bakery operations by implementing efficient processes and work schedules.

Austin, Texas

A local niche privately owned restaurant chain located in Austin, TX established in 1999 and incorporated in Texas with up to 500k to 1 million dollars in annual revenue Client requested detailed analysis on consumer’s insight in regards to how the client compares to other local competitor’s in the same sector. Client requested further research on appropriate medium for advertising tailored to the Austin community.• Reviewed current marketing strategy and accessed effectiveness of recent improvements impacting store expansion, ambiance, and customer perception. • Created online surveys and prepared on site questionnaire in order to determine the effectiveness of recent improvements, important attributes to the consumer, and lastly to understand how the client is perceived in comparison to its competitors. • Survey results were prepared through the use of both Pair Wise T-test and ANOVA analysis tools and then composed into correlation tables. • Presented final marketing strategy and report to client with assistance from 4 group members

· Conducted cashiering procedures and money transactions· Engaged with customers to provide exceptional assistance· Created displays and planned seasonal merchandise layout

*Staged and designed food presentation to increase pastry sales *Maintained bistro hygiene standards and cleanliness to corporate standards*Performed cashiering and other money transactions (collecting and counting tips)*Engaged with customers and promoted new products to better store standing in the district; *Conducted cashiering procedures and money transactions*Engaged with customers to provide exceptional assistance*Created displays and planned seasonal merchandise layout

Supervised six children and assisted with daily routines (bathing, dressing, etc.)*Demonstrated appropriate behavior and tableside manners *Developed artistic skills to ten girls four to five times a day through painting and sketching exercises