Janelle Hernandez Email & Phone Number

Austin, Texas, United States

• Collaborate with clients throughout the contract, gathering/understanding their requirements, mock-ups, short/long-term goals, and timeframes, handling changes and maintenance, and ensuring timely and accurate project.
• Manage all website projects, create SEO-optimized copy from client inputs, and ensure accurate web-page-uploads.
• Mentor, train, and manage staff, oversee staff efficiency, create departments, facilitate new hire training, and achieve all short/long-term company goals

Greater Los Angeles Area

This job entails researching various industries, writing SEO-optimized copy, and submitting them in a timely manner to meet deadlines.

Bastrop, TX

• Executed objectives and initiatives such as company forecasts, trends, and internal training.
• Directed a team of 30, ensuring appropriate implementation of all recommended policies and procedures regarding customer experience, sales, and departmental growth.
• Conveyed standards, operational functions, and employee performance to the executive team.

Bastrop, TX

• Managed, mentored, and conducted performance reviews for team members, and developed/facilitated new hire training and training programs for all the departments, resulting in a much more streamlined and.
• Improved the overall team dynamic, including new hiring, creating new departments to build a new division from the ground up, and implementation of critical changes and operational advancements.
• Collaborated with the Customer Service team to create department policies, an employee manual, and responding templates to help track/monitor and streamline operations.

Bastrop, TX

• Spearheaded online order fulfillment from Amazon and eBay, moving product out of the warehouse.
• Photographed, edited, and categorized inventory to be used on the Bastex Wireless Amazon and eBay platforms, uploading the new or modified product information onto the appropriate web pages.
• Developed and implemented an organizational strategy and workflow consisting of facilitating a new two-week training for new hires on end-to-end shipping preparation, methodology, and timeframes.
• Played a vital role in the improvement of operational procedures, including adding an inventory and a listing department, expanding the photography department, and hiring additional people, producing substantial.

Austin, TX

• Planned an education curriculum each week
• Responsible for recruiting more members for Girl Scouts groups at sites
• Taught underprivileged girls at Housing Authorities of Central Austin sites

Master'S Degree, Psychology, Pursued Graduate-Level Coursework In Psychology

Minor, French

Bachelor'S Degree, Psychology