Janelle Hernandez Email & Phone Number

Austin, Texas, United States

• Collaborate with clients throughout the contract, gathering/understanding their requirements, mock-ups, short/long-term goals, and timeframes, handling changes and maintenance, and ensuring timely and accurate project execution .• Manage all website projects, create SEO-optimized copy from client inputs, and ensure accurate web-page-uploads .• Mentor, train, and manage staff, oversee staff efficiency, create departments, facilitate new hire training, and achieve all short/long-term company goals

Greater Los Angeles Area

This job entails researching various industries, writing SEO-optimized copy, and submitting them in a timely manner to meet deadlines.

Bastrop, Tx

• Executed objectives and initiatives such as company forecasts, trends, and internal training. • Directed a team of 30, ensuring appropriate implementation of all recommended policies and procedures regarding customer experience, sales, and departmental growth.• Conveyed standards, operational functions, and employee performance to the executive team.

Bastrop, Tx

• Managed, mentored, and conducted performance reviews for team members, and developed/facilitated new hire training and training programs for all the departments, resulting in a much more streamlined and smoothly-running operation. • Improved the overall team dynamic, including new hiring, creating new departments to build a new division from the ground up, and implementation of critical changes and operational advancements.• Collaborated with the Customer Service team to create department policies, an employee manual, and responding templates to help track/monitor and streamline operations.

Bastrop, Tx

• Spearheaded online order fulfillment from Amazon and eBay, moving product out of the warehouse.• Photographed, edited, and categorized inventory to be used on the Bastex Wireless Amazon and eBay platforms, uploading the new or modified product information onto the appropriate web pages.• Developed and implemented an organizational strategy and workflow consisting of facilitating a new two-week training for new hires on end-to-end shipping preparation, methodology, and timeframes.• Played a vital role in the improvement of operational procedures, including adding an inventory and a listing department, expanding the photography department, and hiring additional people, producing substantial divisional growth/expansion.

Austin, Tx

• Planned an education curriculum each week• Responsible for recruiting more members for Girl Scouts groups at sites • Taught underprivileged girls at Housing Authorities of Central Austin sites

Master'S Degree, Psychology, Pursued Graduate-Level Coursework In Psychology

Minor, French

Bachelor'S Degree, Psychology