Lizbeth Hernandez Email & Phone Number

Verona, Wi

Middleton, Wi

•Efficiently execute Accounts Payable Specialist duties.•Analyze and process collection reports to determine the status of collections and the amount of outstanding balances. Follows collections procedures. •Primary point of contact for billing and payment inquiries. •Process equipment returns to inventory.•Process account adjustments, cancellations, refunds, customer payments, customer invoices and bank deposits. •Run batch of card payments from customers.•Processes daily, weekly and monthly invoices to customers. •Maintains filing of hard copies and electronic files of contracts, invoices, service agreements and other paperwork from customers. •Assists with special projects as needed.•Handles specialty accounts as main point of contact for major customers. •Supervise and ensures Customer Services Representatives adhere to the proper billing procedures and company guidelines.•Maintain an up-to-date billing system and billing system and billing queue, and ticketing system.•Perform other duties as directed by the Director of Finance, Director of Operations and/or Owner.

Madison, Wisconsin Area

Madison, Wisconsin Area

•Efficiently process and review vendor invoices for appropriate documentation and coordinate approval processes prior to payment. •Record and reconcile use tax. •Open and assign new vendor accounts.•Maintain and updated vendor files.•Verified accuracy of A/P batch output to ensure vendor coding.•Manage expense reports. Audit and process credit card purchases and obtain receipts/approval from managers.•Reconcile vendor statements, research and correct any discrepancies.•Supervise control of inventory.•Process and issues invoices, purchase orders, credit memos and payment transactions. Maintain hard copies on files.•Prepare and process check runs weekly for all 3 companies. Maintain filing of hard copies.•Process disbursements checks, ensuring all necessary documentation is attached and obtaining supervisor’s approval according to departmental procedures. •Audit and obtain W’9s, COI and Tax Exempt Certificates from vendors.•Purchase office supplies and monitor office supply levels.•Protect organization’s value by keeping information confidential.

Madison, Wisconsin Area

•Schedule and deploy technicians for all escalations from the support department.•Manage all basics installations of telephone, internet, and satellite services- Residential and Commercial.•Manage all service calls for maintaining low voltage systems and structured wiring. •Ensure same day service response for all major outages.•Support Accounting Department as the Accounts Receivable Specialist. •Handle all service and billing related customer complaints.•Monitor and resolve billing and scheduling inquiries submitted to ticketing system.•Maintain hard copy and electronic files of recurring contracts for business and residential customers and set up new accounts and contracts.•Assist with special projects as needed.

Madison, Wisconsin Area

•Maintains hard copy and electronic files of recurring contracts for business customers.•Set up new customers on Billing System.•Maintain filling of Residential and/or Commercial Contracts Agreements. •Create and submit order for new services and upgrades.•Provide accounting related support to client in regards to billing request.•Maintain Inventory Process.

4781 Hayes Road #201 Madison, Wi 53704

•Reviewing open accounts for collection efforts. Monitor assigned accounts and all applicable collections reports.•Making outbound collections calls in a professional manner while keeping and improving customer relations. Take inbound calls as they come. •Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.•Collect customer payments in accordance with payment due dates.•Identify issues attributing to account deficiency and discuss them with management if necessary.•Follow up with customers in a timely manner and update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system.•Mail correspondence to customers to encourage payment of delinquency accounts.•Overcome stalls and objections and suggest money sources for debt payment.•Leave messages with consumers informing them of contact points via a mandated script.•Execute verbal skip tracing procedures when non-right party is reached. This includes identifying the consumer or company.•Follow with third parties when authorized, this includes Health Insurance, Auto (Liability) Insurance, Employers (Worker Compensation), and Attorneys if there is a case in process.

231 N Fair Oaks Ave Madison, Wi 53714

•Perform the day to day processing of financial transactions to ensure that are maintained in an effective, up to date and accurate manner.•Prepare, process and record payments, invoices and bill statements to costumers.•Receive and verify invoices and requisitions for services.•Upgrade office file system.•Process and file estimates and bids for contractors. •Customer Service: Greet and assist visitors, answer the phone, direct calls and respond to inquiries, take messages, take appointments, provide receipts and handle credit balances. •Generate computerized Reports: Accounts Receivable Aging Report, Collection Report, Sales and Expenses Report, Budget Reports, Inventory, etc. •Follow up collection report per agency policies and procedures.•Payroll and Expenses Processing.•Purchase of goods.•Engage management duties when needed.•Perform other related duties as assigned.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Applied Science, Finance, General

Activities and Societies: Orgullo Latino