Raymond Hernandez Email and Phone Number

Led team of 3 supervisors directly and a total of 84 Occupational Therapists, Physical Therapists, Speech Therapists, Rehabilitation Aides and Clerical staff across 3 departments providing inpatient and outpatient services.• Achieved a productivity of 100% in all departments by implementing strategies to reduce no shows, refusals and cancelations. • Exceeded overall quality of patient care goal for outpatient services by reviewing monthly scores, implementing improvement plans and educating staff on delivery of quality care. • Provided detailed instructions to developers regarding the design of new office space for outpatient rehab to ensure an environment that is functional, patient focused and optimal for work flow.• Conducted interviews, hired talent, assessed competencies, observed/evaluated performance and provided counseling. • Thoroughly reviewed annual Caregiver Survey results and developed action plans to address areas of opportunity resulting in department exceeding hospital goal of Highly Sustainable Caregiver Engagement.• Organized the Rehab Children’s Charitable Event for 24 consecutive years providing holiday necessities, food, gifts, crafts and entertainment to over 100 children each year.• Completed Mission Leadership Formation Program (2 ½ year commitment) to better understand the values, ethics and history of the hospital’s founders and grow as a leader that represents their mission of serving all, especially the poor and vulnerable.

Managed 25 direct reports and a total of 84 clinical and clerical staff across 3 departments. Key contributor of Communication Team, Policy and Procedure Committee and Inpatient/Outpatient Patient Experience Teams.• Successfully marketed specialty programs which increased outpatient rehab volumes by 5%.• Decreased incidental overtime by 50% by improving efficiency of scheduling which resulted in cost savings and achievement of hospital’s goal.• Developed Leadership at Cancer Rehab by mentoring newly appointed supervisor resulting in continuity of exceptional care.• Created a positive and motivated work environment that encouraged employees to perform at high level of engagement.

Supported Director of Physical Rehabilitation Services in overseeing outpatient services with a total of 25 direct reports. Performed supervisory functions, including hiring and interviewing, performance evaluations and counseling.• Relocated outpatient operations to a renovated facility that optimized productivity, improved patient satisfaction and enhanced delivery of care. • Relocated outpatient Cancer Rehab Services to the Center for Cancer Prevention and Treatment which resulted in program growth, increased volume capacities and improved accessibility for the cancer patients.

Led 30 employees, including Occupational Therapists, Physical Therapists, Athletic Trainers and Rehabilitation/Clerical Aides, in providing services through the Disneyland Resort onsite therapy clinic.• Individually established clinic in May 1995 and grew program to be capable of treating all cast members across all Disneyland Parks and Resorts resulting in an 18-year contract with St. Joseph Hospital.• Treated work related injuries and established preventative injury programs.• Played key role in developing the “Right Fit” program, an occupational health and safety program built on function-based testing to enhance clinical and return-to-work outcomes.• Provided on-site work conditioning, job/work site analysis, ergonomic consultation, consultation on job and work redesign.• Demonstrated fiscal responsibility to hospital and client at Disneyland by managing budget, billing, inventory, invoicing and other financial functions.• Supported continuity of patient care by communicating with healthcare providers, including specialists, physicians, nurses, nurse case managers and claims examiners.

After 3 years as a Physical Therapist, I was promoted to a Clinical Coordinator role, which was 50% supervisory and 50% clinical. In this position, I managed operations of the onsite clinic at Disneyland, interacting with up to 20 patients daily. Notably, I:► Supervised, evaluated, and coached a staff of 12 employees, including occupational therapists, physical therapists, athletic trainers, and rehabilitation/clerical aides.► Provided onsite work conditioning, work site analysis, ergonomic consultation, and job redesign consultation.► Won President Award for High Gallup Scores (2007) and Values in Action award (1998).

In my first Physical Therapist role, I evaluated and treated a wide range of conditions in the geriatric, adult, and pediatric population in acute and outpatient setting. Diagnoses included chronic, sub-acute, and acute conditions consisting of orthopedic injuries, musculoskeletal sprains/sprains, arthritis, Multiple Sclerosis, Parkinson’s, amputations, head injuries, and strokes. I excelled in planning tailored treatment programs to improve physical functioning, alleviate pain, and prevent disability.► Won Employee of the Month award (1995).

While pursuing my bachelor’s degree in Physical Therapy, I worked as a PT Aide. In this role, I monitored and recorded patients’ progress in response to therapy. Additional responsibilities included monitoring the fitness center and performing other general clerical duties.