.Hernando L. Email & Phone Number

United States

Miami, Florida, United States

Monitor and analyze endpoint events across Windows, macOS and Linux using Datto EDR and the RocketCyber Platform, swiftly identifying potential security threats and anomalies. Ensure seamless communication and timely incident response, maintaining strong client relationships and meeting SLA agreements. Collaborate with managed service providers, acting as a partner for SOC as a Service to deliver comprehensive security services to multiple clients. Proactively familiarize with customers' systems and operations, gaining a comprehensive understanding of their unique environments to implement necessary rules to enhance threat detection capabilities.✔Triage security alerts and events, applying contextual understanding of the customers' systems to prioritize and respond to potential security incidents effectively. Use MITRE ATT&CK as a guideline for classifying detections and techniques.✔Configure alerting rules using JSONs within the platform to optimize threat detection and minimize false positives. Regularly reviewed and fine-tuned alerting rules based on customer’s needs, and evolving security requirements.✔Conduct endpoint and firewall logs analysis, network traffic, and packet captures to identify security events and indicators of compromise (IOCs), facilitating incident response and containment.✔Address and resolved Managed SOC tickets (Zendesk) within defined SLAs, ensuring customer satisfaction. Maintained accurate documentation and reported on ticket status and resolution activities.✔Successfully detect, respond, and conduct thorough investigations to security incidents, following incident response procedures to contain and mitigate the impact.✔Perform offensive and defensive testing in virtual environments to evaluate the rules and detections. ✔Share acquired knowledge and insights with team members, contributing to the overall improvement of the SOC's threat detection capabilities.

Worked in the PantherSoft Division of Information Technology accountable for analyzing, designing, and creating specifications for Oracle-PeopleSoft application functionalities and requirements. Accountable for the design and development of new critical business enhancements across the enterprise including analysis, design, work estimates, identifying business requirements, programming, change management, testing, and documentation.✔Analyze and implement technical requirements for submitting State University Database System (SUDS) reports.✔Develop new applications and functionalities for the SQL/Oracle-Peoplesoft ERP system and assist in submitting and delivering reports to the Florida Board of Governors.✔Design custom applications in adherence to SDLC best practices.✔Manage the full software development lifecycle including testing, implementation, and auditing.

Worked on the “Conexiones Digitales” government project, accountable for coordinating a cross-functional team to implement the ISP infrastructure on Fiber Optic Networks FTTx/GPON and broadband products. ✔Met key project deliverables, enrolling 100k+ broadband service subscribers in homes nationwide that attained government approval.✔Developed and monitored schedules and ensured contract compliance to project deliverables.✔Audited projects and generated methodologies for continuous improvement.✔Supported enterprise application systems using the latest technologies in support of users.✔Provided quality support to users, employing a high degree of customer service, technical expertise and timeliness.

Hired by the Colombian branch to install telecom and LAN/WAN networking equipment. Managed projects for IT and telecommunication services for ISPs, as well as private clients in Colombia and Central America. ✔Successfully delivered an $800K Backbone Radio network.✔Managed $300K in support services for telecommunication companies. ✔Led the planning, execution, control, and closure of telecommunications development projects using PMI methodology. Ensured the scope, schedule, resources, quality, and changes were administered properly. ✔Oversaw customer and supplier contracts ensuring deadline and obligation compliance.

Provided technical support and troubleshooting to the pre-sales team and customers for technology and equipment including high-capacity microwave radios and optical networks.✔Conducted demonstrations, performed implementations, and delivered customer training on Linux/Unix Network Management Systems, IP/Ethernet Radios, and Fingerprint Identification Security Systems. ✔Successfully upgraded a Linux-based ISP’s NMS and integrated more than 500 Optical/Radio network elements nationwide. ✔Deployed Network Management Systems in multiple South American countries.✔Led the implementation, testing, and deployment of Network Management System upgrades, and conducted troubleshooting and effective resolution of issues.

Implemented DWDM optical rings for client accounts. Conducted training, delivered technical support and provided project management assistance.✔Supported Alcatel Gigabit Ethernet DWDM, SDH/PDH Radio links and Network Management Systems, and resolved related issues. ✔Successfully implemented a high-capacity WAN DWDM 10GB optical ring for a 3G network transport.✔Enabled the company to obtain more specialized Alcatel-Lucent contracts and projects.

🎓 Master Of Science Degree In Cybersecurity

Project Management Specialist (1-Year Graduate Degree)

🎓 Bachelor Of Science Degree In Electronic Engineering (5-Year Undergraduate Degree),