Hernan Domingo Email & Phone Number

Quezon City, National Capital Region, Philippines

Specializes in Zoho application development and customization for business that uses Zoho apps like Zoho CRM and Zoho Creator. Provides business solutions on improving and implementation of Zoho apps for business worldwide.

Online

• Perform wide variety of project coordination duties.
• Oversee & coordination of work with main-con, consultant, contractor, vendor etc.
• Liaising with authorities to ensure smooth submission & approval process Plan, monitor & ensure smooth progress and timely delivery & completion of projects by site team & contractor.
• Coordinating & interfacing of different trade at project stage. Understanding of regulatory requirements & ensure compliance.
• Responsible for website supervision, identify & resolve issue within project team.
• Coordinating & interfacing of different trade at project stage.

Mckinley Hill, Taguig City, Philippines

• Responsibilities:
• Develop and maintain relationships from local and international clients like KIA Philippines, TARA (Jun Lozada), Google’s Doubleclick and Innovid
• Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive client’s success
• Coordinate with sales to help drive and grow both the Web Development & Rich Media business when necessary
• Establish and sustain a high level of service and quality that the Web Development & Rich Media team
• Maintain consistently high client services ratings in concern with others on the team

Australia - Online Based

• Achievements:
• Crafted the business plan which catered to clients’ customized systems requirement
• Identified and managed specialists in data entry, graphics design, and web design and development
• Continuously working on Business Processes for the company’s improvements

Davao City

• a. Over-all responsibility for Linksys program of 10 Team Captains, 150 FTE in providing technical support with up-selling of premium services for a leading IT hardware manufacturing accountb. Additional oversight.
• Given the lowest ranked teams at the beginning of my assignment, led the group to earn Top OM Group ranking in the succeeding three quarters (Q4, 2009 and Q1 and Q2, 2010):
• Raised revenue performance from 80% to a quarterly average of 108%
• Raised customer satisfaction from 85% to 94% vs target of 92%
• Reduced absenteeism from 24% to 6% vs target of 8%
• Reduced monthly attrition of 1.7% to 1.2%

works a Project Manager for a Stockist of Pipes and Fittings that supplies Oil and Gas companies in th Middle East

Bonifacio Global City, Philippines

o Over-all Responsibility for the supervision of 12 to 15 CSRs handling voice support (TXU, Dell, and Epixtar)o Additionally served as Officer in Charge in the absence of the Customer Service Supervisor

handles Middle School and High School basketball teams and also teaches basketball for Elementary Afternoon Activites

Discovery Center Ortigas Pasig City, Philippines

o Handled inbound calls for a US Internet Service Provider Company o Retained customers who wanted to cancel by upselling the website provided in their ISP package

Bachelor Inscience And Commerce, Business Management

Activities and Societies: Memeber of the school's Basketball Team, and Mounteneering Club Studied Business Management major in.

Education record

Studied Grade School and High School in Ateneo and was a member of the High School Basketball Team