Hernan H. Email & Phone Number

Dallas-Fort Worth Metroplex

Demonstrate program management methodologies to lead high-priority projects and initiatives related to product releases in a SaaS environment.Communicate release delivery plans with contributors and partners across multiple internal and cross-functional teams while adapting plans to changing needs and requirements.Collaborate with engineering program managers and other Release Management team members to prioritize and resolve customer issues related to release delivery, serving as an… Show more Demonstrate program management methodologies to lead high-priority projects and initiatives related to product releases in a SaaS environment.Communicate release delivery plans with contributors and partners across multiple internal and cross-functional teams while adapting plans to changing needs and requirements.Collaborate with engineering program managers and other Release Management team members to prioritize and resolve customer issues related to release delivery, serving as an escalation point-of-contact when needed.Connect with customers about planned release and maintenance windows.Develop and maintain strong partnerships and positive working collaboration teams.Be available for on-call notifications of customer-impacting issues during release deployments.Optimize team efficiency and effectiveness by finding opportunities for improving the tools and processes we work with.Ensure alignment with organizational roadmaps by supervising and reporting on critical metrics. Show less

• Conducted onboarding welcome calls with new clients to determine their business needs through Zoom or in person if located in the Dallas Fort Worth area. • Receiving and managing appointments and accounts daily, while establishing a trusted relationship that is consultative and strategy driven. • Working with cross-functional teams to plan and execute digital marketing products purchased including CRM software/SEO/SEM/ THRYV LEADS• Troubleshooting software issues with internal and… Show more • Conducted onboarding welcome calls with new clients to determine their business needs through Zoom or in person if located in the Dallas Fort Worth area. • Receiving and managing appointments and accounts daily, while establishing a trusted relationship that is consultative and strategy driven. • Working with cross-functional teams to plan and execute digital marketing products purchased including CRM software/SEO/SEM/ THRYV LEADS• Troubleshooting software issues with internal and external teams, while providing timely solutions to the client and meeting the Service Level Agreements (SLA).• Monitoring opened cases and fulfilment items within Salesforce.• Main point of contact for all accounts managed, while assisting in the general software support line for clients and for our offshore team. • Managing and updating business online presence for clients.• Tracked, monitored and reported the progress of all digital marketing products, while identifying trends and creating new goals and strategies to ensure continuity across advertising programs. Show less

Dallas/Fort Worth Area

• Assist patients in overcoming barriers and obtaining resources to support the medical and care coordination plan of care.• Work closely with patients under the direction of the Nurse and Physician to ensure adherence to medical visits, including appointment reminders if necessary. Help patients access and utilize available resources, including scheduling appointments and assisting with completion of financial applications, as applicable.• Provide ongoing follow-up, basic motivational… Show more • Assist patients in overcoming barriers and obtaining resources to support the medical and care coordination plan of care.• Work closely with patients under the direction of the Nurse and Physician to ensure adherence to medical visits, including appointment reminders if necessary. Help patients access and utilize available resources, including scheduling appointments and assisting with completion of financial applications, as applicable.• Provide ongoing follow-up, basic motivational interviewing and goal setting with patients and families as defined in their plan of care. Follow-up with patients via phone calls or home visits as necessary. Document activities, service plans and results in an effective manner while strictly adhering to the policies and procedures in place. Be responsible for providing consistent and regular communication to the Nurse and other members of the care coordination team for ongoing evaluation of the patient/family status.• Motivate patients to be active, engaged participants in their health through active follow up in accordance with the plan of care.• Build and maintain positive working relationships with the patients, providers, and nurses.• Continuously expands knowledge & understanding of community resources.• Provides patient education for chronic disease and prevention, both with ACO patients as well as in community settings. Show less

Dallas/Fort Worth Area

Switch board operator- Operator responsibilities• Answer and direct incoming calls. Provide assistance and directory services utilizing various contact methods including calling, paging, over heading, or hand beep. • Monitor and react to alarms (i.e. code red, code blue, code pink, code grey, code yellow code green. Monitor the fire system and panic alarm system and respond according to policy. • Answering after hour physician pediatrics clinic calls and specialty clinics and taking… Show more Switch board operator- Operator responsibilities• Answer and direct incoming calls. Provide assistance and directory services utilizing various contact methods including calling, paging, over heading, or hand beep. • Monitor and react to alarms (i.e. code red, code blue, code pink, code grey, code yellow code green. Monitor the fire system and panic alarm system and respond according to policy. • Answering after hour physician pediatrics clinic calls and specialty clinics and taking information/symptoms to triage to on call nurse or on call physician. Show less

Education record

Education record