Hernan Hernandez Email & Phone Number

Lima, Perú

Ensure the execution of the Technology strategy through the follow-up of its completeness with each of the areas of the VP, responsible for the processes of systems auditing, IT and application support, IT operations monitoring and Generative AI strategy leadership. Reporting to the VP of Technology, team of 27 employees with 5 leaders.• Leadership in the foundation of the Generative AI team for Interseguro, generating the capabilities to meet the needs of the business, through agnostic architectures and standard processes.• Evolution of the IT Support operating model, through the implementation of a new ITSM tool and standardization of the support process, achieving a 60% improvement in IT support service times and a 20% reduction of new tickets supported by the boost of self-management channels.• Reduction of 24% in the backlog of incidents and pending requests in the application support team, through the standardization of the service flow, categorization and prioritization of tickets, implementing a new problem management flow that guarantees the achievement of in-depth solutions.• Efficient management of the Technology budget achieving a 9% savings in the year's execution, through renegotiations with suppliers and the construction of a FinOps strategy for cloud billing management.• Automation of the monitoring of daily scheduled tasks, going from a daily management of 4 hours to 15 minutes.• Standardization of the execution of Technology operational processes, achieving a 30% reduction in errors due to manual executions and a 55% improvement in production requests.• Development of a center of excellence in process automation, under a framework of work with different technologies, prioritizing the processes with the greatest impact on the business and promoting the democratization of automation with business users.

Lima, Perú

Ensure technology solutions that enable strategic needs, operation of critical processes aligned to corporate directives, leadership of corporate service teams and definition of local strategies• Transformation of the traditional role of Technology to IT Business Partner, achieving greater proximity, better understanding of needs, a more committed team focused on early delivery of value, under agile frameworks such as Scrum and Kanban.• Leadership of the Application Managed Services (AMS) team, responsible for the service desk and continuous improvement for more than 90 platforms, under corporate standards in DevOps guaranteeing their availability, scalability and stability, with a 25% reduction in reported incidents in 2022 and a 13% budget reduction by 2023.• Development of a center of excellence in process automation, under a framework of work with different technologies, achieving direct benefits of US$ 1.6 MM in savings by 2023, in addition to US$ 5 MM avoiding possible fiscal and tax risk.• Implementation of a high availability strategy for critical platforms, focused on ecommerce and web order place order, guaranteeing an average of 99% availability during the 2022 holiday season to support the highest peak of orders in Belcorp's history.• Optimization of critical regional technology business processes for LATAM, achieving 95% of automated processes and 99% of daily processes delivered on time.• Centralization strategy of monitoring critical platforms through New Relic tool, guaranteeing the availability of cloud infrastructure and the stability of applications allowing proactive and early detection of problems.

Lima, Perú

Management of technology processes aligned to corporate directives and definition of local strategies in Peru, Venezuela, Costa Rica, El Salvador, Guatemala and Panama.• Leadership of the adoption strategy of the different digital tools for clients and FFVV, achieving 91% of clients and 97% of the FFVV using digital tools in Peru.• Migration of local datacenters in Mexico, Bolivia, Costa Rica, El Salvador and Guatemala to cloud architecture, under corporate standards, achieving 95% of the entire infrastructure in the cloud.• Implementation of a project that transformed the process of incorporating new clients through a mobile application managed by the FFVV, eliminating the manual process.• Participation in a project for the incorporation of new clients in Peru in self-service mode through the web, without the intervention of the traditional FFVV.

Caracas, Venezuela

Management of technology processes aligned to corporate directives and definition of local strategies. Reporting to Corporate Director and Country General Manager, supervision of 1 manager and 10 collaborators.• Technical leadership in the CallCenter outsourcing process for Venezuela, achieving 12% efficiency in annual operating costs.• Implementation of the technology architecture of a new product distribution center, diversifying the assembly and distribution of orders in the face of risks of operational shutdowns.• Renegotiation of technology services and licenses with multiple suppliers, achieving savings of 30% of Technology Venezuela's annual operating budget.

Caracas, Venezuela

• Design and implementation of a new support model for Tier 1 applications, achieving a 90% incident resolution rate.• Support the implementation of corporate rollout projects for Belcorp Venezuela.• Implementation of a project to confirm order delivery in real time via SMS• Propose new solutions to business needs from an IT perspective.

Caracas, Venezuela

• Analysis and implementation of a Datamart for the operations area at Belcorp Venezuela.• Support in the implementation of the new corporate commercial system• 1st level support to the applications and systems used in Belcorp Venezuela, becoming a benchmark for all the countries of the corporation.• Migration of local servers for new equipment with higher capacity.• Development of applications for specific areas in Visual Fox Pro 9.0 and PL/SQL.

Caracas, Venezuela

• Implementation of an OCR platform for automated reading of purchase orders• Development and implementation of an application for printing bar code labels• Development of forms and reports under Oracle 10g and Oracle Developer platform• Commercial and Invoicing platform migration from Visual Fox Pro 5.0 to Oracle 10g PL/SQL.

Caracas, Venezuela

• Design of a control system for sending alarm events from the internal telephone platform (PABX) and its integration to the integral monitoring center (hp Network Node Manager), through the SNMP protocol• Configuration and administration of Router, Switch and Firewall cisco, administration of authentication, authorization and accounting system for remote access to the corporate network via VPN Client• Administration of internal Nortel telephone exchanges (meridian 1, succession), installation and maintenance of telephones interconnected to the exchange• LAN and MAN network support for all Digitel stores

Specialization, Digital Transformation

Diploma, Strategic Management, 8.5 (Escala 1 A 10)

Diploma, Project Management, Promedio: 8.0 (Escala 1 A 10)

Diploma, Technology Management

Bachelor, Computer Engineer, 8,15 (Escala Del 1 Al 10)

Degree Project: Design of a control system for sending alarm events from the internal telephone platform (PABX) and its integration.

High Degree, Computer Science, 8.7 (Escala 1 A 10)

Degree Project: Implementation of a system for the control of the activities of purchase and sale of materials for the hardware store "El.