Hernani Ferrando Email & Phone Number

Elche, Es

Elche/Elx, Comunidad Valenciana / Comunitat Valenciana, España

-Serves as a member of the IT international infrastructure team and direct responsible for overseeing branches in Elche and Alicante.-Demonstrates expertise in monitoring and maintaining computer systems and networks.-Offers insightful recommendations for enhancing the IT infrastructure.- Effectively troubleshoots system, network, software, and CRM issues, with a focus on prompt resolution.- Implements and configures computer hardware and applications, and deploying of network equipment, virtual machines,etc.- Acts as a key liaison between the operational platform, business and development teams, identifying flaws and new feature needs.- Manages the administration of Genesys Cloud and effectively communicates any issues to the integrator.- Oversees the purchasing, management, and creation of DIDs, and contact routings, as well as playing a vital role in the new contractor's implementation process.- Maintains positive relationships with IT services providers.- Contributes to defining IT infrastructure strategy, architecture, processes, and security.- Analyzes business requirements and partners with key stakeholders across the organization to develop customized IT solutions.

Elche/Elx, Comunidad Valenciana / Comunitat Valenciana, España

- Manages incoming customer inquiries via phone and email, ensuring prompt and accurate responses for Spanish, English and Portuguese customers.- Conducts thorough research and verifies the accuracy and completeness of customer information.- Offers technical support and effectively communicates with relevant workshops.- Keeps customers and all parties involved informed on the status of their inquiries.- Monitors and manages agreements with all relevant parties.- Ensures timely follow-up of all contract-related issues, adhering to established deadlines.