Hernan Ignacio L. Email & Phone Number

Argentina

- Primary post-sales customer executive point of contact at Solution Area level, establishes and maintains engagement governance.- Assure the continuity of the customer's cloud subscription based solutions and maximizing their usage at the product level.- Provide customer advocacy and act as voice of the customer providing a feedback loopinto appropriate SAP stakeholders.- Conduct regular customer success/business reviews with the customer executives toassess and deliver deeper customer value realization.- Execute Solution Area level Relationship Assessments.- Document and support customer’s LoB level business strategy, objectives and goals,review business cases, facilitate value realization.- Develop, maintain, and action Solution Area Outcome Success Plan (OSP)Orchestrate customer success and Premium Service delivery.- Understand and support customer’s business strategy, objectives & goals, review business cases to ensure maximum value realization.- Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions- Build trusted relationships with customers in order to support value-based consumption focused activities- Monitor SLA performance and maintain high level of customer satisfaction- Engage with Global Adoption Success Centers to leverage expertise as needed throughout the customer lifecycle- Leverage data & tools to track and manage targeted adoption and consumption activities- Act as primary point of escalation for customers account issues- Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success- Identify opportunities at customer to grow SAP footprint through expansion of licenses or services.

Provincia De Buenos Aires, Argentina

• Communication with multiple stakeholders across End-to-End process.• Collaborate with stakeholders and end-users to optimize the process and identify the areas of improvement.• Close cooperation with Global Process Office experts and Services Process head (identifying process gaps, suggesting improvements).• Support the rollout and implementation of new process tools and global guideline.• Serve as point of contact for questions related to the respective service.• Lead the implementation of agile updates to standard process.• Define and translate requirements into user stories for new IT implementations and presentation to IT.• Lead User Acceptance Testings across global locations.• Risk analysis and impacts in case of bugs during testing.• Advanced monitoring, analysis and reporting of activities relevant to the owned process.• Coordinate and monitor Closing activities - reporting and SOX Controls.• Design, document and maintain Standard Operating Procedures (SOP).• Drive System changes and improvements, seek for long term solutions.• Responsible for official communication about process updates/changes, release deliveries.• Knowledge management activities, responsible for documentation and for providing colleagues with system & process trainings.• Creation and update of documentation for trainings or enablements.

Provincia De Buenos Aires, Argentina

- Primary post-sales customer executive point of contact at Solution Area level, establishes and maintains engagement governance.- Assure the continuity of the customer's cloud subscription based solutions and maximizing their usage at the product level.- Provide customer advocacy and act as voice of the customer providing a feedback loop into appropriate SAP stakeholders. - Conduct regular customer success/business reviews with the customer executives to assess and deliver deeper customer value realization.- Execute Solution Area level Relationship Assessments.- Document and support customer’s LoB level business strategy, objectives and goals, reviewbusiness cases, facilitate value realization.- Develop, maintain, and action Solution Area Outcome SuccessPlan (OSP)- Orchestrate customer success and Premium Service delivery.- Understand and support customer’s business strategy, objectives & goals, review business cases, to ensure maximum value realization.

Argentina

Third Party Team coordinator within the Order to Invoice Services team for North America region.Job description:• Tasks and team responsibilities distribution• Stakeholder management (Sales team, Procurement to Pay team, Suppliers, External Consultants, Project Managers)• Point of contact for internal customers.• Expense & Time sheet audit and approval (SUS & Fieldglass System)• Activities & Expenses manual entries • Fieldglass time sheets in error handling• Third Party team accruals• Vendor Invoices Handling

Gran Buenos Aires, Argentina

Finance Operations Associate at the Consulting Billing Process for North America.Job description:• Verification,reposting and approval of consulting activities. Creation of sales orders and maintenance.• Invoicing• Processing consulting invoices and timesheets from suppliers• Closing activities - reporting and SOX controls. • Close cooperation and communication with internal business partners and project involvement.

• Income tax return analysis and preparation for U.S. based corporations and partnerships.• Financial data received analysis in order to ensure it meets the necessary requirements for tax preparation.• Workpapers preparation. (Depreciation, State Apportionment, Tax Estimates, Tax Payments)

Análisis e imputación de Cuentas Contables. Armado de Estados Contables.Conciliaciones Bancarias.Confección de planilla de posición bancaria.Supervisión y seguimiento diario de posiciones bancarias.Manejo de InterbankingOperaciones ComexConciliación de transacciones Intercompany.Conciliación de saldos de cuentas contables.Conciliación, análisis y control de tarjetas y medios de pago electrónicos.Registraciones y ajustes contables.Cierres mensuales de registros contables.Elaboración de informes de gestión para el directorio.Facturación y Cobranzas.Pago a proveedores. Emisión de Cheques.Análisis de cuentas corrientes.Análisis de cuentas de gastos.Manejo y control del Fondo Fijo de Administración.

Caba

Programación de sistemas informáticos para empresas del sector financiero: casas de cambio, financieras, cooperativas.Análisis funcional, desarrollo de Proyectos e implementación de sistemas de gestión.Contacto directo con el cliente tanto en el interior como en el exterior del país.Armado del sistema y testing. Entrega al cliente y puesta en producción.Análisis y actualización de módulos: Contabilidad, Tesorería, Corresponsales, Clientes y Régimen Informativo B.C.R.A.Armado de manuales. Validación de información según normativa vigente del Banco Central de la República Argentina. Auditoría de Sistemas Informáticos.Administración de Sistemas. Clientes: Puente Hermanos, Giovinazzo, Metrópolis Compañía Financiera, Cambio Internacional, Cambio Aspen (Uruguay), Tourfe Cambio y Turismo (Santa Fe), Cambio Cash (Mendoza / San Juan ), Maxicambio S.A. (Tucuman), El Dorado S.A.(Chaco / Corrientes), Cambios Links (Misiones)Lenguaje de programación BBX (Business Basic), entorno Unix y Linux

Caba

Programación, coordinación, ejecución y control de adquisición de materiales y materia prima para el funcionamiento de la empresa.

Buenos Aires

Estudio de mercado de ventas de locales AMPM. Relevamiento y análisis de datos.Realización de un análisis cuantitativo y cualitativo de demanda y oferta identificando los factores externos que determinan el tipo de local mas conveniente para cada estación de servicio.

Ciudad De Buenos Aires

Contacto y negociación con proveedores.

Licenciado En Economía Empresarial Con Campo Menor En Historia, Business/Managerial Economics

Posgrado De Actualización En Business Intelligence E Introducción Al Data Mining, Business Intelligence

Este programa ofrece una visión global y precisa sobre qué son los sistemas de Business Intelligence, en cuanto a su gestión, proyectos.

Bachiller Nacional Bilingüe Modalizado En Ciencias Y Letras, 9

Curso De Posgrado En Business Intelligence E Introduccion Al Data Mining, Data Processing And Data Processing Technology/Technician