Promoted to provide direct management and development of the Housing Counseling team and assist the Chief Operating Officer with administrative, operational and technical responsibilities. Managed housing counseling services to achieve all contractual goals/outcomes and requirements of funding sources and company’s initiatives. Designed, developed and implemented new business processes that allowed the agency streamline internal and external processes and to create a customer-centric culture that resulted in improvement of client services outcomes, increase customer satisfaction and accomplishment of key revenue objectives.

Manager and owner of a Mortgage Broker that originated and placed 1st and 2nds loans in the A through D market with an average annual volume of $18 million plus. Developed business process to hire, train and manage a team of up to 10 Loan Originators, 2 loan processors and one marketing specialist. Partnered with lenders and banks to resolve mortgage financing needs to prospective homebuyers. Evaluated prospective home buyers for financial creditworthiness Oversaw business processes to ensure compliance with banking and lending institution’s financial regulation. Followed through with lender and client during approval process until closing. Advised borrower of legal aspects of the loan as well as payment terms and clauses Educated borrowers on default consequences and possible workouts to avoid foreclosure

Recruited to drive launch of Latinamerica operations and key automation products through development of strategic marketing plan and distributor network: Established strong company presence within region through operations development, image building, and distributor partnership agreements. Grow customer base within territory Sold projects in the region in excess of $1 million

Promoted to manage 15-20 of company’s key accounts in Latin America, with primary emphasis on client relationship building, retention, and support. Main responsibilities were Develop account plans, address client issues, present concerns to business development department, team with sales representatives to achieve successful results in revenue growth activities. Team with the software development team to solve technical issues and maintain 90% or more customer satisfaction.

Hired from IBM Global Services-Colombia to manage one of the biggest IT project in this company (broadcasting industry), in Mexico City; Led #1 Traffix implementation for a client in Mexico that involved 30 client team members, 10 Encoda team members and 200 end users.

Advanced to manage Quality Assurance team in Colombia in the fulfillment of IBM objectives during proposal elaboration and project deployment phases. Coordinated QA evaluations and presented findings to proposal team leader.Reported QA performance to Andean and Latin America managers in N.Y.Trained proposal leaders and project managers in QA methodology and optimization.Identified potential technical/business risks.Worked with the legal department to identify possible legal risks in the proposal.Oversaw team efforts in the development and selling of bids for systems integration and outsourcing projects through use of value-added and consultative selling process.

Oversaw team efforts in the development and selling of bids for systems integration and outsourcing projects through use of value-added and consultative selling process. There were numerous bids won from $50K till $9 million outsourcing project for 6 years.