Responsible for successfully overseeing and executing various digital transformation projects by leading the software development department. - Led the restructuring of the software department, streamlining processes and improving efficiency.- Introduced new organizational structures, roles, and responsibilities to enhance productivity and collaboration.- Spearheaded the adoption of the Scrum framework to improve project management and development processes.- Established Scrum teams, facilitated sprint planning, and conducted regular sprint reviews and retrospectives.

Responsible for managing the team of software engineers that design and create applications, as well as leading level 1 support technicians.- Leading multiple projects internally and with customers: EDI integrations, E-Comm platform integrations, warehouse mobile app enhancements WMS enhancements, TMS enhancements.- Define, manage and improve the software and product development processes by implementing agile methodology, Azure DevOps and restructuring the team. - Work with QA manager and QA leads to ensure quality hand offs from development to QA, and ensuring overall product quality.- Develop and execute on both the product roadmap and technical strategy.- Implement best practices according to ITIL for level 1 support processes.- Software development and support SLA´s definition and tracking.

Responsible for the planning, coordination and administration of the regional IT infrastructure, including servers, data networks, telephony, computers and help desk.• Administration of regional telecommunications contracts, reducing costs by 40% in the last year.• Implementation of Office 365 and servers in the Azure cloud, providing better service levels and greater flexibility for the growth of the company.• Improvement of Help Desk service levels, improving the SLA from 60% to 95% in 2 years.• On-time opening of at least 150 stores in El Salvador, Guatemala and Colombia.• IT leader in the implementation of SAP ECC on HANA, SAP CAR, AD, SCCM, opening of 2 countries, opening of 3 warehouses, electronic invoicing GT, Service Now, improvements in the datacenter, change of firewalls and implementation of information security policies and security tools.

Responsible for managing and coordinating the resources and technological processes to deliver scalable and high performance business solutions for Supply Chain, Manufacturing, Finance and Human Resources.• Leading the team in charge of making changes in SAP to centralize, in the Procurement business unit, the sourcing of indirect goods and services. Cost savings of $900K in a year.• Leading the project called “Praesidia” in order to provide a technological solution to ensure compliance with the necessary licenses to trade while avoiding penalties or fines.• Country leader to implement a regional business intelligence solution (SAP HANA)

Responsible for managing technological projects to solve business problems by designing information systems which execute the strategy defined by the business.- Planning, coordination, resource allocation and monitoring the development of technological solutions.- Gather business requirements from project stakeholders identifying potential solutions to the problems posed by the business needs and requirements. - Performance improvement of IT processes and establishment of controls based on COBIT and ITIL. Among the most relevant processes are: Application Development Lifecycle, Systems Change Management, Problem Management and Incident and Identity Management.- Advice on the establishment of policies and procedures in the IT area.- Analysis and advice of segregation of duties and Business Continuity Plan.

- Database administrator and tuning of Sybase.- Windows and Linux system administrator.- WebSphere administrator.- Web development, programming in Java.- Swift administrator.

Developed a web-based application system, such as: web page (www.bancocuscatlan.com and www.bancocuscatlan.com/catalogodepuntos/index.asp) and Point of Sale software (POS).• Launched, managed and improved the application “Catalogo de Puntos” (an E-commerce application) which resulted in a significant increase in transactions.• Improved the POS software through the migration from Visual Basic to Java. Transactions increased in one year.• Collaborated in the improvement of the bank’s web page which increased transactions by 10% in one year