Communicare Is Operations Specialist
Current• Responsible for providing technical support, guidance, and training to end-users on computer equipment, applications, and enterprise solutions, on-site, by phone, email, or on a remote support session.• Ensure all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communication are properly documented, worked, resolved, and dispositioned appropriately in the service desk ticketing system.• Manage user account information in Active Directory, group memberships, and email mailboxes in Office 365.• Install, configure, and troubleshoot computing equipment, peripherals, software applications, and medical devices.• Work with infrastructure installations, including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras, and UPS devices.• Collaborate on joint team projects, with other departments, to assist with developing and implementing solutions to meet business needs.• Ensure excellent internal/external customer service via telephone or in person contact, to better assist users with IT work requests. Address and assist patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism.
