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Hernan V. is listed as Country Operation Manager @ Tencent Games | Creator Partnerships & BD Ops. at Tencent Games, a company with 1622 employees, based in Peru, Peru, Peru. AeroLeads shows a matched LinkedIn profile for Hernan V..
Hernan V. previously worked as Country Operation Manager: Perú at Tencent Games and LATAM Community Manager at Tencent Games.
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As the Country Operation Manager for Peru at Tencent Games, I oversee the operations of Trovo, a live streaming platform for gamers and content creators. I have more than six years of experience in managing P&L, DAU creator acquisition programs, recruitment, partnerships, integrations, sponsorships, and esports in North and Latin America.I have a deep expertise in Technology & Computer Applications, which enable me to apply problem-solving, web development, and web design skills to enhance the user experience and satisfaction of Trovo. I am also a foreign exchange trader with extensive knowledge of markets analysis, financial analysis, and FX currency trading. I am passionate about helping people and doing to others what I would love to receive. My goal is to grow the Trovo community and empower the creators to achieve their dreams.
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Peru
As Operation Manager at Tencent Games for Project Trovo, I've been handling operations in Peru and looking after partnerships and business development in North & Latin America for the past [1 ] year.Key Responsibilities:Profit and Loss Management (P&L): Managed finances to ensure we're growing smartly.Daily Active User (DAU) Creator Acquisition Programs.
Remote
Live gameplay streaming from battle royale games, rts & moba then also anything else chosen by the audience.
Remote
Passionate and results-driven Customer Support Specialist with a proven track record at MSQ. Skilled in efficiently handling a diverse range of customer inquiries and issues, including in-game claims, compromised accounts, technical login problems, and live reports of in-game incidents and bugs/errors. Committed to delivering exceptional customer.
Cajamarca Province, Peru
Recognized Sales Advisor: National Competition, in Improvements for Customer Service Process.Recognized Sales Advisor: National Competition, in Sales: Insurance's, Loan Credits.
Markets analysis, Financial analysis, FX currency trading, balance sheet management, team leadership, economics
- Client Support- Issue troubleshooting
- Create new content.- Encourage member interaction.
- Q&A.- Forum moderation. - Game Installation Issue Troubleshooting.
- Customer Care.
-Buy&Sell OffGamers Products.-Ensure Excellence quality in selling service.
Provide Personal Security Service and corporations.
- Customer Care. - Configuration & Software. - PC Maintenance.
- Game Quality and Assurance- Issue solving: Account information, bans, Multi-account user reports and Beginner abuse reports.
- Encourage member interaction.
Self-Employed; Myself Only;PC and Network Support and Consulting for Small Business.
- Manage Server Operators.-> 3 Staff of Server Operators, wich function was related to customer care, Server Marketing and recruit new users to the server.- Manage Channel Operators. -> 5 Staff of Channel Operators, ivided in different range of daytime to ensure Availability. - Q&A - Inquiry Tickets System: Respond to tickets generated by users related to.
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Hernan V. works for Tencent Games.
Hernan V. is listed as Country Operation Manager @ Tencent Games | Creator Partnerships & BD Ops. at Tencent Games.
Hernan V. is based in Peru, Peru, Peru while working with Tencent Games.
Hernan V. has worked for Tencent Games, Modsquad, Dragonsan Studios, Financiera Oh!, and G2.
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