Underground Utility Technician Coordinator ► Project Management ► Efficiency ► Customer Service
CurrentI was recruited to revamp the department: delivering quality work on schedule with reduced costs, increased safety, and complete regulatory compliance. Routinely, I support water and utilities clients with infrastructure development and repair. My responsibilities including setting projects’ scope, reviewing plans and documentation, managing projects, and delivering superior customer service.► SELECTED ACCOMPLISHMENTS:➲ Reduced labor force 50%, increased productivity 25%, and cut department costs 60% by instituting additional system controls and new ticket review process.➲ Achieved record of 0 safety or property damage incidents.➲ Resolved backlog of 200 client issues within 10 days.➲ Contributed significantly to landing $10M contract, supporting proposal development and presentation.➲ Supported team in design and build of waste stabilization ponds that provide safe, cost-effective, and ecologically sustainable alternative to high-maintenance treatment systems.➲ Collaborated with project managers, production managers, and engineers to support equipment design and testing.➲ Contributed to increased throughput by rapidly diagnosing and correcting issues that impacted baseline performance.➲ Created cost-benefit analyses and ROI assessments leveraged for informed decision-making.➲ Commended consistently for quality, detail, accuracy, and timeliness of deliverables such as unit performance, instrumental analysis, heath and material balances, product quality, and yield forecast.