Heron Mia Email & Phone Number

Toronto, On, Ca

Canada

In the realm of system administration, I stand as a dedicated Principal System Administrator with a robust portfolio in developing and managing sophisticated infrastructures

* Provide full life-cycle assistance, solutions, environments, and tools for distributed, cross-platform across Altus Group. * Manage the level 2 technical support team. Provide B2B technical support to high profile organization for the Capital Planning Application that has been developed by the company. * Monitor, maintain and administer capital planning application production environments which include Windows, Linux, Oracle and MS SQL databases servers. * Responsible for configuring and maintain On-line ticketing system and Issue/bug tracking system. Analyze tickets and create knowledge base for proactive problem management. As well as responsible for application release management. * Provide end-to-end resolution of critical system and application outages. * Manage the TCPS World application web portal and helpdesk support queue. Written several batch automation scripts to automate different process. * Training end users on various application processes. * Delivering high quality technical service with professionalism to clients.

Associate Team Lead & Senior Consultant MORGAN STANLEY (Keane Canada, Markham)* Responsible for administering 20+ Sybase database servers, 100+ Linux, AIX, Unix & Windows servers which include user management, storage management, performance monitoring and security check, etc. * Using GREP and Regular Expressions to locate and save specific conditions in log files. * Writing different SQL, PERL, Ldap and autosys scripts to automate different processes. * End-to-end resolution of critical network, system & diskspace outages. * Migrate applications to designated environments as defined in Object Movement Procedure. * Sybase database administration such as setup database container as per user requirement, Backup db. Load dump, allocate space, Move data from old DB to a new DB. * Monitor and maintain application such as Jira, Mercury Quality Center, LoadRunner, Perforce, BuildForge, Electric Commander, Crucible, Fisheye. * Author for the documentation of an in-house QA app used by 1000+ clients. * Experience carrying a pager & responding to off-duty outages in an Operations environment.

• Design and develop website using Java Script, CGI, Perl, Flash & HTML. • Troubleshoot hardware, software and network problems.

Administrating AIX, Linux & Windows servers:• Monitoring, maintaining and supporting AIX, Linux & Windows production servers for the IBM Toronto Lab.• Wrote scripts to automate various process like configuring different servers, checking security guidelines, etc. using User Problem Determination/Problem Resolution:• Provided second level support to the AIX and Linux users. Worked with IBM customer support team. Provided end user support to several services that I was supporting. Server & Workstation set-up:• Installed and configured AIX and Linux servers. For the production servers, configured required settings to meet the IBM standard security rules. Hardware Builds and Lab set-up:• Installing hardware such as RS/6000 B50, H70, S7A enterprise edition, Netfinity etc. Setting up lab for the language verification test team (VA Java & AS/400) and IT light lab.