Heros H. Email & Phone Number

Sao Paulo

Main Responsibilities:• Leadership in Brazil Expansion: I lead the expansion of Omnitracs in Brazil, positioning thecompany as a leader in fleet management software across the beverage, food, valuetransportation, and distribution segments.• Account Management and Customer Success: Responsible for the complete customersuccess cycle, from sales closure to full implementation, maximizing opportunities in existingmarkets.• Sales Strategy and Execution: I define and execute sales strategies, develop KPIs andmarket strategies, and lead product demos and Proof of Concept.• Online Presence Expert: I manage Omnitracs' online presence, expanding reach andstrengthening the brand image.Main Achievements:• FY 2019: I led the new client sales area, exceeding the initial target by 3%,despite starting mid-fiscal year. I was responsible for structuring the sales operations of a newsolution in Brazil, facing the challenge of limited training available and guiding the pre-salesteam.• FY 2020: I exceeded expectations by 163%, thanks to a robust sales funnel built in the previous year. Named to the Omnitracs Sales Inner Circle, I stood out during a challenging year marked by the start of the pandemic.• FY 2021: Exceeding the sales target by 116%, I adapted to the challenging pandemic environment by focusing on internal sales to existing clients, which compensated for the inability to make in-person visits.• FY 2022: I achieved 101% of the target in a year marked by a corporate merger and leadership changes. I maintained performance through the consolidation of online prospecting strategies, overcoming significant challenges in the process.

São Paulo E Região, Brasil

- Assure NET Sales and Order Book target for Business Digital Support Systems Area - Within this role I have the opportunity to work with IT transformation projects and innovative programs. Performing Consultative selling of different solutions of the Digital Business field, such as: Charging (Pre/Post), Billing, CRM, Order Management, Product Catalog, BI, CEM and Ecommerce. As my main responsibility, I represent the first point of contact for commercial purposes, having to have great ability on managing customer relationships and identifying where our solutions are a good match for customer’s needs. To deliver the best combination of solutions and services, I’m also responsible to manage and guide the pre-sales team (Solution Architects, engineers, etc) on the strategy to respond to RFI’s and RFP’s.

Santiago, Região Metropolitana De Santiago, Chile

Digital Transformation for Entel Chile (BSS - FullStack)Main activities & responsibilities:- Stream Project Management º Budget º Project Plan (Milestones) º Resource allocation- Team coordination- 3PP Management º Workforce coordination (SW fabric) º SoW building- Contract Handling- Project Documentation- Team competence buildingExperiences and Main achievements:Phase 1 - eCommerce Stream- Ecommerce BOT Team – Responsible to build the competence of a team on Oracle Commerce Suit, together with the confection of a technical documentation to serve as Run Book for the future maintenance operation.- SW Fabric - Coordination of a SW fabric from third party provider, on activities of SW building and defect fixing.Phase 2 - Information Security Stream Front 1 - Security Audit: Responsible to audit the technological asset of 13 project streams on requirements based on the Security Information Management standard ISO 27001, with a final presentation of the results to the customer. Front 2 - Oracle Single Sign-On: Lead a team responsible to implement the Oracle Single Sign-On solution for external customers (Entel's customer base).

São Paulo E Região, Brasil

Main activities & responsibilities:- Business development Market, Customer and Competitor pre-sales analysis and Business Case Preparation, supporting the sales team.- Strategic Assignment to foster revenues growth Assignment to come up with actions to increase net sales, evaluated by the top management team.- Mentoring Program Mentored by one integrant of leadership team (VP).- Rotations on Ericsson's strategic areas Work periods spent on strategic areas like: Target area Cloud and IP; Strategy; Commercial Management; Sales and PMO.- Formal instruction Lean thinking, SPIN Selling skills (Huthwaite), Executive presentation skillsExperiences and Main achievements: - Knowledge and experience around TV&Media vertical: Thru projects developed with experts in this area( with hands on for business development and pre-sales activities) , I gained understanding of the concepts, technologies and trends of this market as well as awareness of the media value chain and the key players. - Leadership behavior shaping: Reporting to medium-high management team, being able to mold myself with the best models. - Development of business acumen: By having the possibility to participate on strategic activities and rotations on Ericsson’s main areas, where it’s needed the understanding the full picture of Ericsson’s scenario in the ICT industry.- Business Plan for a test Lab for Media products on region Latin America.- Account Plan preparation for main accounts in Brazil (TIM, Claro, etc)

Rio De Janeiro E Região, Brasil

Main activities & responsibilities:- Focal point for network technical issues (Telecom core equipment)- Interface between customer’s demands and Ericsson’s delivery capability - Technical document elaborationExperiences and Main achievements:- Experience dealing with off-shore deliverables and quality control: activity that improved my negotiation skill and customer conflict handling. I was responsible to coordinate the work done by the off-shore work force (from Mexico).- New business opportunity generated thru Up-sales- Customer satisfaction: Measured with a year feedback from customer.- Technical coordinator role: Acted as region coordinator, where I had the experience of coordinating a region and handling with all the technical issues, escalations and activities.

São Paulo E Região, Brasil

Main activities:- Technical focal point for big projects for telecom operators (TIM, VIVO, Claro)- Equipment configuration and integration.- Customer expectation handlingExperiences and Main achievements:- TIM MSC-Pool Proxy: Had the chance to be the SME for a specific matter, acting as a focal point for implementation since the very beginning until the handover of the knowledge to other Engineers. I had the first opportunity to work with foreign, by training/coaching engineers from Mexico.- Self-Coordination experience

Mba Em Gestão De Projetos, Gestão De Projetos, Paused

Engenheiro Eletricista, Engenharia Elétrica E Eletrônica