Mark Herrera Email & Phone Number

Argyle, Tx, Us

Director of Education for the International Association of Venue Managers. Mark oversees the Academy for Venue Safety & Security and also teaches Situational Awareness-Mindset training aimed at giving venues the tools to be safer and more secure. The training emphasizes on Exceptional Focus, Performance, and Control in Extreme Situations and Risk Mitigation through Guest Services Interjection. Provided over 250 Live Presentations on MIndset-Situational Awareness, Active Shooter training & Crowd Management Best Practices to venues of all types, organizations both private/public and personnel working in major league sports.In addition, as the Director of Education for IAVM, Herrera represents the Department of Homeland Security Office of Infrastructure Protection through the Public Assembly Facility Sub-Sector Council. As a representative of the Public Assemblies Facilities Sub-Sector Council he works in collaboration with the Department of Homeland Security and the Protective Security Advisor to identify capability gaps across soft target community, counter threats to the pattern of life, research technology to mitigate risk and provide information to protect our Public Facility Assemblies and all Critical Infrastructures. Herrera, in addition, serves on the National Fire Protection Association Technical Advisory Committee for Assembly Occupancies.

Provide on-site training for personnel to defend against an act of criminal violence through the use of firearms, use of force, legal issues, defensive tactics, the psychology of survival (Mindset Inst) and program standard operatingprocedures.Firearms Instructor, Defensive Tactics Instructor, and Range Master.Trained over 3000 personnel.

• Developed new process for employee evaluation which resulted in marked performance improvements.• Responsible for creating and reviewing Company policies and procedures.• Developed a structured Safety Program and performed regular departmental safety inspections along with reporting ofunsafe conditions, acts, or equipment to Department Management which successfully led to a significant reductionin OSHA Recordables.• Investigated all workplace accidents involving employees and recommended corrective action and training toDepartment Management.• Offer suggestions to Management for improvement of the safety program.• Coordinate safety education and training for all employees.• Act as safety liaison between employees and department management.• Structured HR Department with company for State and Federal mandated compliance regarding employmentpractices.

• Maintained full accountability for the effective and efficient staffing of 18 locations with shop general managers, assistant managers, technicians, truck service advisors, and inventory control personnel. Acted as primary liaison between corporate headquarters and site operations, including overseeing business and financial operations and performing a variety of proactive recruiting and human resources functions. • Aided in the implementation of a "New Hire" follow-up program to better retain new employees, and conducted weekly follow-ups with field and site management to determine the effectiveness of recruiting and retention plans. • Conducted training and audits on a quarterly basis. • Developed and conducted management training that incorporated conducting layoffs and terminations, performance coaching and managing conflict. Trained all Managers in the Western District, Rocky Mountain District, and Mid-Continent District for the Company that significantly led to a reduction of employee turnover. • Facilitated, designed and implemented employee engagement, leadership development and business initiatives. • Partnered with Management, Directors', and VP's to deploy business strategies. • Collaborated with business segments to ensure recruiting needs were being met. • Conducted needs analysis, clarified specific hiring needs, and ensured a pipeline of qualified candidates is available. • Designed training presentation for managers on candidate interviewing/selection. • Conducted Internal Investigations regarding violation of Company Policy/Labor Law Violations/Safety Violations and provided corrective action along with training needed to correct areas of concern. Investigated "Hotline" complaints.

• Responsible for recruiting, conducting interviews, background checks and various aspects of hiring process.• In charge of overseeing the Departments Crime Prevention Program. Assessed Community needs regarding CrimePrevention and designed and structured programs to educate and reduce crime within our community.• Honor Guard Commander for the Hobbs Police Department• Supervised School Resource Officers working within the Hobbs Municipal School District• Field Training Officer with the Hobbs Police Department from 09-25-1994 thru 04-16-2000. Successfully trainedover 200 recruits many of which received promotions or/and worked on specialized assignments.• Special Weapons and Tactics (SWAT). Assigned as “point man” on the department's tactical response team.• Served as a gang detective on the department's specialized gang and narcotics unit which led to the reduction andsuppression of violent crimes committed by "Street Gangs."• Law Enforcement Academy Instructor. Taught on topics such as: Street Survival, Ethics, Physical Fitness, LearningSkills and Report Writing, Stress Management, Gangs and Terrorism, and Communication Skills.

*Firefighter*Emergency Medical Technician*High Angle Rescue/Rappell Instructor*EMT-IV