Head Of Operations, Pmo And Wfm
Current
Sep 2020 - Present
AeroLeads people directory · profile
Chris Ann Herron Email & Phone Number
Head of Operational Delivery & Project Management Office at Activus Connect
at
Activus Connect
1 work email found
@activusconnect.com
2 phones found area 865
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Operational Delivery & Project Management Office at Activus Connect
Location
Irvine, California, United States
Who is Chris Ann Herron? Overview
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Quick answer
Chris Ann Herron is listed as Head of Operational Delivery & Project Management Office at Activus Connect at Activus Connect, based in Irvine, California, United States. AeroLeads shows a work email signal at activusconnect.com, phone signal with area code 865, and a matched LinkedIn profile for Chris Ann Herron.
Chris Ann Herron previously worked as Head of Operations, PMO and WFM at Activus Connect and Head of Project Management Office at Activus Connect. Chris Ann Herron holds Bachelor Of Applied Science (B.A.Sc.), Marketing/Marketing Management, General from De La Salle University.
Company email context
Email format at Activus Connect
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*@activusconnect.com
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AeroLeads found 1 current-domain work email signal for Chris Ann Herron. Compare company email patterns before reaching out.
Profile bio
About Chris Ann Herron
CAREER OBJECTIVE. I am a passionate project manager seeking a full-time position in a global customer service organization that will utilize my project management skills and experiences, offers a greater challenge and opportunity for growth, increases benefits for my family, and provides the opportunity to help the company advance efficiently and achieve optimum utilization of its resources to maximize revenue.OVERVIEW. I have a dynamic 22-year career in the Business Process Outsourcing industry reflecting diversified experience and exceptional performance in workforce planning, project management, and operations. A proven track record of completing multiple difficult business start-ups, transition of new logos and client ramp-ups for both brick & mortar facility & for work at home space, Spearheaded new facility and site start-up & closure, and lead implementation of new technology solutions, on schedule and on tight budgets while successfully balancing the needs of the company with the demands of the client.I have very high energy and enthusiasm especially when given the opportunity to work with different types of challenges and people. I have a tenacious commitment to the success of each and every project/role with a professional attitude toward the flexibility required during the lifecycle of any project. Leading by example rather than positional authority is my natural leadership skill, engendering a cohesive, competent and dedicated team that eventually trusts me to guide them in mobilizing the workload and goals according to the project timeline. I take pride in taking part of a company’s culture and find myself always involved in company activities that promote employee and community engagement, In fact, I have lead and participated in several company engagement initiatives such as managing the newsletter, community & employee outreach activities & employee wellness programs.
Listed skills include Call Centers, Management, Process Improvement, Performance Management, and 45 others.
Current workplace
Chris Ann Herron's current company
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8 roles · 26 years
Chris Ann Herron work experience
A career timeline built from the work history available for this profile.
Head Of Project Management Office
Aug 2019 - Sep 2020
Senior Project Manager
> Successfully managed and launched a total of 30+ projects in a span of five years, ranging from small to large client start up, ramp ups of up to 4000+ agents for both brick & mortar and work at home of Fortune 500 companies based in the US, Canada and Australia.> Increased revenue growth by successfully managing new line of business implementation for the biggest client of Transcom.> Lead a dynamic team in the development and implementation of a Call Disposition software solution that has helped increase the Operation’s ability to identify top call drivers and use this business intelligence in analyzing customer needs versus quality.> Facilitated communications and escalations, created business case documents, requirements documents, project documents, risk matrix, change management documents and project review documents.> Managed the transition of the entire North America region from Brick & Mortar to Work-At Home Space for multiple clients, while managing closure of three brick & mortar facilities.> Worked as the interim Business Continuity & Recovery Manager for the North America Operations from September 2018 to March 2019 in the absence of a BCP Manager. Led and manage the work at home Operational continuity and employee support during three major environmental catastrophe brought about by three major hurricanes Q3 to Q4 of 2018.
Sep 2013 - Mar 2019
Global Launch Manager
Responsibilities:> Design and implementation of call center business solutions throughout the life of client initiatives, from RFPs (request for proposals) and assessment to project implementation. > Partner with clients and internal team to develop and execute strategic joint project plans, timeline and cost initiatives, joint communication strategies, risk management and escalation plans that will ensure ultimate success and acceptance of the program> Leadership and mobilization of allocated key players from different departmentsMilestones>Handled project implementation and set up for clients under the media, telecommunicationsand retail industry. >Successfully managed set up for 10+ new client project start up and ramp ups. The biggest successful project launch being was to implement several lines of business for a US-based Fortune 500 client, offshore and onshore in multiple locations in Asia and North America with a total of 3,000+ agents post-implementation. This project implementation ran for a total of 14 months. > Managed US, Australian, and New Zealand based-clients> Received multiple commendations from numerous clients on successful management of key deliverables on time through consistent follow-up and follow-through excellent documentationof the project plan and exceptional communication and relationship with clients and internal project players > Spearheaded management of new site build up of three offices in the Philippines and also managed one site closure and ramp down.
Dec 2006 - Jun 2010
Workforce Manager - Regional Philippines
Responsibilities:> Managed workforce management teams of nine (9) centers in the Philippines > Capacity Management and Site utilization including production seats, training seats and business support seats. Responsible for reporting to global sales team and corporatemanagement of market and revenue potential of each site on a weekly and monthly basis.> Responsible for providing Call center fundamentals and management training for all operationalleadership teams and business support groups. > Responsible for streamlining a consistent process and procedure of developing forecasts, schedules, and automated and analytical reporting of call center performance Milestones>Key player in the development of Site Capacity Management process for TeleTech Philippines, which was then rolled out to multiple locations in North America and South America.> Set up five (5) Workforce Management teams and processes for five (5) new facilities in the Philippines> Recruited, trained and coached a total of seven (7) workforce management managers includingnewly-hired manager and internally promoted managers.> Facilitated Call Center Fundamentals & Management training to a total of 250+ directors,managers, supervisors and other business support groups
Jan 2005 - Dec 2006
Interim Workforce Manager
Aug 2004 - Apr 2005
Workforce Supervisor
Jan 2004 - Aug 2004
Capacity Planner & Scheduling Analyst
Vocativ Systems Epldt
2001 - 2003
~2 yrs
2 education records
Chris Ann Herron education
Bachelor Of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
De La Salle University
High School Diploma, High School
St. Paul College Of Paranaque
FAQ
Frequently asked questions about Chris Ann Herron
Quick answers generated from the profile data available on this page.
What company does Chris Ann Herron work for?
Chris Ann Herron works for Activus Connect.
What is Chris Ann Herron's role at Activus Connect?
Chris Ann Herron is listed as Head of Operational Delivery & Project Management Office at Activus Connect at Activus Connect.
What is Chris Ann Herron's email address?
AeroLeads has found 1 work email signal at @activusconnect.com for Chris Ann Herron at Activus Connect.
What is Chris Ann Herron's phone number?
AeroLeads has found 2 phone signal(s) with area code 865 for Chris Ann Herron at Activus Connect.
Where is Chris Ann Herron based?
Chris Ann Herron is based in Irvine, California, United States while working with Activus Connect.
What companies has Chris Ann Herron worked for?
Chris Ann Herron has worked for Activus Connect, Transcom, Teletech, and Vocativ Systems Epldt.
How can I contact Chris Ann Herron?
You can use AeroLeads to view verified contact signals for Chris Ann Herron at Activus Connect, including work email, phone, and LinkedIn data when available.
What schools did Chris Ann Herron attend?
Chris Ann Herron holds Bachelor Of Applied Science (B.A.Sc.), Marketing/Marketing Management, General from De La Salle University.
What skills is Chris Ann Herron known for?
Chris Ann Herron is listed with skills including Call Centers, Management, Process Improvement, Performance Management, Training, Operations Management, Workforce Management, and Outsourcing.
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